Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Application Developer - Experience Fullstack

Company: IBM

Location: NO City, BR

Posted Dec 11, 2025

This text describes a career opportunity in IBM Consulting focusing on hybrid cloud and AI innovation, requiring technical expertise in Java, Spring Boot, and cloud technologies. It emphasizes collaboration, technical skills, and agile methodologies for client solutions.

Application Database Administrator-RDBMS

Company: IBM

Location: Pune, IN

Posted Dec 11, 2025

This job description outlines a role at IBM Consulting involving technical expertise in delivering solutions for public and private sector clients. Responsibilities include designing mobile applications, continuous improvement through agile frameworks, and implementing database technologies. Required skills focus on DB2, Linux, and database administration with expertise in performance tuning and troubleshooting.

Application Consultant-DevOps - OpenText APM Developer

Company: IBM

Location: NO City, BR

Posted Dec 11, 2025

The text describes a job role in IBM Consulting requiring expertise in OpenText APM, VuGen scripting, and cloud technologies. It outlines responsibilities like performance testing, monitoring, and collaboration with teams, while specifying technical requirements and preferred skills in observability tools and cloud ecosystems.

Application Developer-zOS

Company: IBM

Location: Hyderabad, IN

Posted Dec 11, 2025

The text describes a career in IBM Consulting emphasizing global collaboration, innovation in hybrid cloud and AI, technical expertise, and professional development opportunities. It outlines role responsibilities, required skills, and preferred qualifications for working with clients and technology platforms.

Consulting Senior Financial Analyst

Company: IBM

Location: Toronto, CA

Posted Dec 11, 2025

This job description outlines a Senior Financial Analyst role at IBM Canada Consulting, requiring financial analysis, communication skills, and leadership expertise. Key responsibilities include forecasting, contract analysis, and supporting business units. Required qualifications include a bachelor's degree and analytical skills.

OpenShift System Engineer (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 11, 2025

The text describes a System Engineer role at IBM Consulting, emphasizing collaboration with global clients, technical expertise in hybrid cloud and AI, and requirements for skills in Red Hat OpenShift, Kubernetes, and GitOps. It highlights opportunities for innovation and impact through strategic technology platforms.

Technical Support engineer - PLM QM

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 11, 2025

A career in IBM Consulting involves collaborating with global clients on hybrid cloud and AI projects, focusing on SAP HANA and Quality Management with technical expertise. The role emphasizes innovation, client impact, and working within strategic partner ecosystems to drive technological adoption.

Application Architect-Banking

Company: IBM

Location: Islamabad, PK

Posted Dec 11, 2025

This role involves designing banking applications and collaborating with stakeholders to enhance hybrid cloud and AI solutions, requiring expertise in core banking processes and cloud technologies.

SAP Data Analytics Application Architect

Company: IBM

Location: ABU DHABI, AE

Posted Dec 11, 2025

This text describes a job role in IBM Consulting requiring expertise in SAP technologies, data analytics, and client collaboration. It outlines responsibilities such as leading business development, project delivery, and technical implementation, along with educational and experiential qualifications.

Estágio em Pré-Vendas de Mainframe

Company: IBM

Location: SÃO PAULO, BR

Posted Dec 11, 2025

IBM seeks graduates with technical and interpersonal skills to collaborate on innovative solutions, emphasizing a supportive environment, career growth, and impactful client relationships.

Package Consultant-SAP HANA FIN FI

Company: IBM

Location: BANGALORE, IN

Posted Dec 11, 2025

This job description highlights a senior SAP Consultant role at IBM Consulting, emphasizing collaboration with clients, innovation in hybrid cloud and AI, and opportunities for career growth through technical expertise and industry knowledge. It outlines required experience in SAP FICO implementations and preferred skills for complex projects.

Application Developer-ReactJS

Company: IBM

Location: BANGALORE, IN

Posted Dec 11, 2025

The text describes a job candidate's technical expertise in JavaScript, ReactJS, and cloud platforms, highlighting skills in frontend development, testing, and deployment strategies. It emphasizes experience with tools like Mocha, Jest, and Docker, along with work in IBM's delivery centers for client projects.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

Related Pages