Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Package Consultant-Oracle Finance Cloud

Company: IBM

Location: Pune, IN

Posted Dec 10, 2025

This role involves working in IBM's delivery centers, developing partnerships, and requiring Oracle Cloud experience. Responsibilities include technical solutions, testing, and training. Candidates need a bachelor's degree and 5+ years of relevant experience.

Site Reliability Professional

Company: IBM

Location: Pune, IN

Posted Dec 10, 2025

This job description highlights a Site Reliability Engineer role at IBM with responsibilities in system monitoring, troubleshooting, deployment, and security. It emphasizes growth opportunities, collaborative environments, and required skills in automation, Linux, and cloud technologies.

Package Consultant-SAP HANA SCM QM

Company: IBM

Location: Ahmedabad, IN

Posted Dec 10, 2025

This job description outlines a role in IBM Consulting focused on integrating packaged technology solutions for clients, with emphasis on SAP implementation and quality management processes. The position requires expertise in SAP HANA, cross-module integration, and business process understanding, along with educational qualifications ranging from a bachelor's to master's degree.

Event Streams Site Reliability Engineer

Company: IBM

Location: Mulhuddart, IE

Posted Dec 10, 2025

The text describes a Site Reliability Engineer role at IBM's Cloud PaaS team in Dublin, highlighting opportunities to work on cutting-edge cloud infrastructure, leadership in cloud technology, and collaboration with industry experts. It emphasizes required skills in Kubernetes, Kafka, Terraform, and DevOps tools, while showcasing IBM's commitment to innovation and global-scale solutions.

Estágio em Tributos Indiretos

Company: IBM

Location: SÃO PAULO, BR

Posted Dec 10, 2025

This internship at IBM Consulting offers career growth through client collaboration, skill development, and diverse responsibilities like research and analysis in a supportive environment.

Data Engineer-Business Intelligence

Company: IBM

Location: Pune, IN

Posted Dec 10, 2025

This job description outlines a role at IBM Consulting involving technical expertise in BI tools, SQL, and data visualization, with emphasis on innovation, collaboration, and continuous improvement. Requirements include a bachelor's degree, 5+ years of experience, and strong communication skills.

Application Database Administrator-RDBMS (AMS PES SRE)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 10, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and technical expertise in database management. It outlines responsibilities such as database administration, performance optimization, and incident management, along with required skills like SQL server and Windows server expertise.

Package Consultant-SAP HANA SCM IBP

Company: IBM

Location: BANGALORE, IN

Posted Dec 10, 2025

This text describes a career opportunity at IBM Consulting, highlighting collaboration with global clients, innovation in hybrid cloud and AI, and professional growth through technical expertise and cross-industry projects. It emphasizes strategic SAP solutions, customer success, and career development in a dynamic environment.

Global Creative Director, Brand Identity

Company: IBM

Location: Multiple Cities

Posted Dec 10, 2025

This job posting outlines the role of a Global Creative Director at IBM, focusing on leading brand identity and design systems. It emphasizes innovation, global collaboration, and the evolution of IBM's brand to reflect its technological advancements. The position requires leadership in design systems, AI-powered tools, and managing distributed teams while maintaining brand consistency across the organization.

Client Experience Manager - Sports Entertainment

Company: IBM

Location: Multiple Cities

Posted Dec 10, 2025

IBM leverages technology to enhance sports and entertainment experiences, focusing on event strategy, client engagement, and global partnerships. The role requires strategic thinking, project management, and compliance expertise to drive business objectives.

Application Developer - STUDENT CONVERSION

Company: IBM

Location: SANTIAGO DE CHILE, CL

Posted Dec 10, 2025

The text describes a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise, and opportunities for impactful software development. It highlights roles in designing scalable solutions and working within IBM's ecosystem.

Data Engineer-Data Platforms

Company: IBM

Location: Hyderabad, IN

Posted Dec 10, 2025

This job description outlines a Big Data Engineer role at IBM Consulting, involving development of data solutions, infrastructure management, and collaboration with data scientists. It lists required skills in Hadoop, Spark, Python, and cloud technologies, along with preferred qualifications like DevOps experience and advanced degrees.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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