Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Intern 2026: Fault-tolerant quantum algorithms

Company: IBM

Location: Multiple Cities

Posted Dec 10, 2025

IBM Research seeks interns to design quantum algorithms for impactful problems, emphasizing innovation, problem-solving, and real-world applications. The role requires expertise in quantum computing and classical algorithm comparison, with a focus on publishing findings and presenting work in conferences.

Package Consultant-Oracle Enterprise Performance Management Cloud

Company: IBM

Location: Pune, IN

Posted Dec 10, 2025

This job description outlines a consulting role at IBM focusing on hybrid cloud and AI solutions, emphasizing collaboration with clients, innovation, and career growth. Responsibilities include solution development, technical configuration, and Agile methodology, with requirements spanning education, technical expertise, and communication skills.

Package Consultant-SAP IS Oil & Gas

Company: IBM

Location: Hyderabad, IN

Posted Dec 10, 2025

This role involves collaborating with clients to solve problems using IBM's technology, requiring a bachelor's degree and SAP expertise. The position emphasizes innovation, client relationships, and career growth through strategic consulting and technical implementation.

Senior JVM C/C++ Developer

Company: IBM

Location: Markham, CA

Posted Dec 10, 2025

This job posting highlights opportunities to work on cutting-edge JVM technologies, tackle complex technical challenges, and collaborate with a world-class team. It emphasizes career growth, flexible work arrangements, and the chance to influence Java's future in cloud and AI environments.

Java Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 10, 2025

The text promotes IBM CIC's career opportunities emphasizing growth, learning, and a supportive work environment with benefits like training programs, flexible working, and career development. It highlights collaboration, innovation, and a culture of continuous improvement for Java Engineers.

Security Consultant - GRC

Company: IBM

Location: Mumbai, IN

Posted Dec 10, 2025

The text describes a role in IBM Consulting focused on SOC governance, compliance, and security operations. It emphasizes career growth, technical expertise in security frameworks, and collaboration with global clients to enhance hybrid cloud and AI initiatives.

Application Developer

Company: IBM

Location: Jakarta, ID

Posted Dec 10, 2025

This job description outlines a role in IBM Consulting focusing on application development, open-source integration, and collaboration. Responsibilities include optimizing performance, ensuring security, and contributing to open-source projects. Required skills include experience with various technologies and a bachelor's degree.

Data Engineer-Data Warehouse

Company: IBM

Location: Kochi, IN

Posted Dec 10, 2025

This job description outlines a Data Engineer role at IBM involving innovation, technical expertise, and collaboration. Responsibilities include data analysis, predictive modeling, and working with tools like Spark and Hadoop. The position emphasizes teamwork and communication skills in an Agile environment.

Data Intership Costa Rica

Company: IBM

Location: Heredia, CR

Posted Dec 10, 2025

IBM Consulting offers career growth through client collaboration, innovation in hybrid cloud and AI, and continuous learning opportunities with a focus on technical and professional development.

Senior SAP UI5 Developer

Company: IBM

Location: Giza, EG

Posted Dec 10, 2025

This role involves developing SAP Fiori applications for global clients, utilizing SAP technologies and collaboration with cross-functional teams. Required skills include SAPUI5, OData services, and Agile methodologies.

Senior SCM / TM Consultant

Company: IBM

Location: COPENHAGEN, DK

Posted Dec 10, 2025

This job description highlights a role in IBM Consulting focused on SAP solutions, emphasizing collaboration, client impact, and technical expertise in HANA SCM and TM modules. It outlines career growth opportunities, continuous improvement frameworks, and requirements for experienced consultants with strong problem-solving and communication skills.

Technology Sales Specialist - Data Platform - ONT Utilities and X Industry

Company: IBM

Location: Multiple Cities

Posted Dec 10, 2025

This job description highlights a Technology Sales Specialist role at IBM's Data & AI portfolio, emphasizing opportunities to help enterprises unlock data value through transformative solutions. The position offers a collaborative sales environment with growth-focused culture, requiring expertise in IT sales, client relationship management, and IBM's strategic solutions. Candidates must demonstrate success in enterprise sales, technical knowledge of cloud platforms, and consultative selling skills.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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