Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Implementation Manager

Company: Welkin Health, Inc.

Location: Remote

Posted Dec 09, 2025

The role involves collaborating with teams to support customer implementations and ensure product success. Welkin offers competitive benefits and a mission to enhance healthcare through innovative solutions.

Graphics Foundations - QA Analyst - Monopoly GO!

Company: Scopely

Location: Remote

Posted Dec 09, 2025

Scopely seeks a Graphics Foundations QA Analyst to join their Monopoly Go team in Barcelona or remotely. The role involves ensuring quality standards, collaborating with teams, and maintaining high user experience through rigorous testing and feedback.

VP Revenue Technology

Company: First Advantage

Location: Remote

Posted Dec 09, 2025

First Advantage seeks a Vice President of Revenue Technology to lead tech initiatives and drive growth. The role offers remote work, competitive salary, and career development opportunities in a supportive environment.

Sr. Genesys Engineer

Company: EDCi

Location: Remote

Posted Dec 09, 2025

This job posting outlines a Sr Genesys Engineer role with remote work options, competitive benefits, and professional development opportunities. The position requires expertise in Genesys Cloud technologies and VoIP systems, with responsibilities spanning project leadership and technical support. EDCi emphasizes work-life balance and offers perks like health insurance, training funds, and flexible work arrangements.

(Sr.) C++ Developer / Image Processing

Company: Zealogics.com

Location: Remote

Posted Dec 09, 2025

This text describes a job opportunity for a C++ Engineer specializing in computer vision and algorithm development for SEM inspection and metrology tasks. The role involves collaborating with cross-functional teams, optimizing system performance, and translating research into shipping products. Requirements include a master's degree, experience in image processing, and proficiency in C++ programming.

Clinical Denials/Appeals RN

Company: Guidehouse

Location: Remote

Posted Dec 09, 2025

This job description outlines a Clinical Appeals Nurse role with responsibilities including denial reviews, medical necessity assessments, and appeals coordination. It requires a nursing license, bachelor's degree, and 4+ years of experience. The position offers competitive compensation, a comprehensive benefits package, and opportunities for professional development.

Data Engineering Tech Lead/Architect (Remote)

Company: Andersen

Location: EU

Posted Dec 09, 2025

This job posting describes a Data Engineering Tech Lead role in the EU focusing on modernizing data systems. The position involves designing architectures, developing BI solutions, and working with stakeholders. The company emphasizes growth opportunities, mentorship, and a supportive work environment with competitive benefits.

Analytics Manager - LiveOps Automation Team

Company: Scopely

Location: Remote

Posted Dec 09, 2025

Scopely is seeking an Analytics Manager to lead data science initiatives in LiveOps Automation, emphasizing machine learning, player engagement, and cross-functional collaboration. The role requires leadership experience, technical expertise in data analysis, and a passion for game innovation. The company highlights diversity, equal opportunity, and a supportive work environment.

Product Manager - Growth

Company: Figma

Location: Remote

Posted Dec 09, 2025

This job description outlines a Product Manager role at Figma focused on driving user acquisition and growth through cross-functional collaboration, feature development, and data-driven strategies. It highlights requirements like 5+ years of experience, strong analytical skills, and cross-functional collaboration, while emphasizing Figma's commitment to employee development and competitive benefits.

QA Engineer - Banking

Company: Rain Technologies Inc.

Location: Remote

Posted Dec 09, 2025

Rain is a rapidly growing fintech company with significant funding and global operations, seeking a Senior QA Engineer to contribute to its hypergrowth initiatives while emphasizing culture, transparency, and quality ownership.

Lead Gameplay Programmer

Company: CD PROJEKT RED

Location: Remote

Posted Dec 09, 2025

CD PROJEKT RED seeks a Lead Gameplay Programmer for Cyberpunk 2, offering competitive pay, flexible work, and comprehensive benefits. The role involves leading gameplay engineering, collaborating cross-functionally, and ensuring high-quality development in Unreal Engine 5.

Senior Forward Deployed Engineer - Mobile

Company: Spruce

Location: Remote

Posted Dec 09, 2025

SpruceID seeks a Forward Deployed Mobile Engineer to develop secure mobile solutions for public sector clients. The role involves designing apps, collaborating with governments, and ensuring compliance with digital identity standards. Compensation ranges from $150k-$175k with benefits.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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