Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Application Consultant-DevOps

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This role involves working with clients to enhance hybrid cloud and AI solutions using DevSecOps tools, requiring expertise in cloud platforms, automation, and collaboration.

Application Developer-Cloud Fullstack

Company: IBM

Location: Hyderabad, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, stakeholder engagement, and technical expertise in areas like Java, Springboot, and Kubernetes. The role involves comprehensive feature development, problem-solving, and continuous learning within IBM's ecosystem.

Package Specialist-SAP HANA FIN CO

Company: IBM

Location: Shenzhen, CN

Posted Dec 09, 2025

This job description outlines a role as an SAP FICO Consultant at IBM Consulting, requiring expertise in SAP modules, brownfield implementations, and collaboration with cross-functional teams. It emphasizes technical skills, project management, and continuous learning in SAP technologies.

Curador Senior

Company: IBM

Location: NO City, BR

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise, and strategic problem-solving. Responsibilities include content curation, chatbot development, and data analysis, requiring skills in IBM Watsonx, Python, and NLP. The role demands a hybrid technical-strategic profile with UX focus.

Senior iOS Mobile Application Developer - 6 months FTC

Company: IBM

Location: London, GB

Posted Dec 09, 2025

IBM CIC offers career growth, training, and a supportive work environment for developers. The role involves innovative healthcare solutions with benefits like flexible work and recognition programs.

Consultant FinOps Cloud & Transformation Digitale Junior - H/F - IBM Client Innovation Center

Company: IBM

Location: Bois Colombes Cedex, FR

Posted Dec 09, 2025

This text promotes an IBM Consulting role emphasizing collaboration with global clients, innovation in cloud and digital transformation, and career development opportunities through technical expertise and strategic projects.

Procurement Profession and Tactical Buyer

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

The text describes a Tactical Buyer role at IBM, outlining responsibilities such as procurement operations, vendor management, and communication skills. It emphasizes experience in procurement, client interactions, and compliance with contractual requirements.

保険業界向け コンサルタント

Company: IBM

Location: Tokyo, JP

Posted Dec 09, 2025

This text describes an IBM job role focused on collaborating with clients to drive digital transformation through hybrid cloud and AI technologies. It emphasizes innovation, career growth opportunities, and the company's supportive culture while highlighting required expertise in system development and project management.

PROCESS INNOVATION PROFESSIONAL-RECORD TO REPORT

Company: IBM

Location: Chennai, IN

Posted Dec 09, 2025

This role involves accounting responsibilities, collaboration with clients, and career growth opportunities at IBM Consulting, requiring expertise in R2R processes and ERP systems.

Quantum Processor Scientist

Company: IBM

Location: Yorktown Heights, US

Posted Dec 09, 2025

IBM Research seeks scientists to advance AI, quantum computing, and blockchain. Roles involve designing quantum processors and require advanced degrees in physics with expertise in superconducting devices and quantum error correction.

Data Engineer-Data Warehouse

Company: IBM

Location: Hyderabad, IN

Posted Dec 09, 2025

This role involves working in IBM's delivery centers to deliver technical expertise and innovation. Responsibilities include data analysis, collaboration with teams, and developing predictive models. Required skills include database design and SQL optimization.

Java Developer - Defence

Company: IBM

Location: Cheltenham, GB

Posted Dec 09, 2025

IBM CIC offers career growth, training, and innovative projects in a supportive environment, emphasizing continuous learning and professional development.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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