Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

[ Quantum ] Research Tokyo Student Intern(TRL)

Company: IBM

Location: Tokyo, JP

Posted Dec 09, 2025

This job posting highlights a research role at IBM Japan focusing on quantum computing software development, collaboration with researchers, and contributions to cutting-edge quantum technologies. It outlines technical requirements, salary details, and application guidelines for international candidates.

Package Consultant-SAP Cloud Integration

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This role involves working with clients to implement SAP solutions using IBM's technologies, requiring expertise in SAP integration and cloud platforms. The position emphasizes collaboration, innovation, and delivering value through technical expertise and strategic partnerships.

Application Developer-SAP ABAP HANA

Company: IBM

Location: New Delhi, IN

Posted Dec 09, 2025

This text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients on hybrid cloud and AI initiatives. Responsibilities include feature development, stakeholder collaboration, and continuous learning. Requirements involve a bachelor's degree, ABAP on HANA expertise, and experience with SAP technologies.

Brand Technical Specialist– Entry Level Sales Program 2026

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM's Brand Technical Specialist role emphasizes collaboration, technical expertise, and career growth, offering opportunities to solve complex challenges and drive digital transformation.

Network Security Consultant - L3

Company: IBM

Location: Mumbai, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients, technical expertise in network security, and opportunities for long-term growth. It outlines responsibilities involving advanced technologies and requires experience with cloud platforms and security tools.

AI Research Engineer

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

IBM seeks a skilled professional to drive Gen AI use cases, focusing on model optimization and collaboration. The role requires expertise in software development, APIs, and LLMs, with opportunities to innovate and upskill others.

Software Development Manager – Distributed Systems (Cloud Database)

Company: IBM

Location: Krakow, PL

Posted Dec 09, 2025

Astra Serverless seeks a Software Development Manager to lead the design and development of distributed database systems. The role involves tackling challenges in scalability and reliability while contributing to the future of cloud-native databases.

Java Full Stack developer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This role involves working with clients on hybrid cloud and AI projects, requiring expertise in Java, Spring Boot, and other technologies. It offers opportunities to innovate and solve complex problems through strategic collaboration and technical expertise.

D365 Technical Consultant with PowerPlatform experience

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This role involves working with clients on Microsoft solutions, emphasizing collaboration, innovation, and growth opportunities. Required skills include expertise in Microsoft technologies and Agile methodologies.

Associate Application Consultant Co-op 2026

Company: IBM

Location: No City, US

Posted Dec 09, 2025

This text promotes IBM Consulting's career opportunities, emphasizing collaboration with global clients, professional growth, and impactful work in hybrid cloud and AI. It highlights skill development, mentorship, and potential for full-time roles, while outlining required and preferred qualifications for the position.

AWS Devops Engineer - Defence sector

Company: IBM

Location: Cheltenham, GB

Posted Dec 09, 2025

IBM CIC offers career growth opportunities in a supportive culture focused on innovation and professional development. The role includes working with cutting-edge technologies, mentorship programs, and flexible work arrangements. The job emphasizes collaboration, continuous learning, and contributions to impactful AWS infrastructure solutions.

BPOプロジェクトチームリーダー(経理財務)

Company: IBM

Location: Naha, JP

Posted Dec 09, 2025

This job description outlines financial and administrative support roles with opportunities for teamwork, management growth, and cross-cultural experience. The position involves systematic tasks like accounting processing, Excel-based reporting, and workflow system management, with structured schedules and collaborative environments.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

Related Pages