Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Application Developer-Cloud FullStack

Company: IBM

Location: Kolkata, IN

Posted Dec 09, 2025

This role involves working with global clients to innovate hybrid cloud and AI solutions, requiring expertise in microservices and Angular. It offers career growth and collaboration with IBM's technology leader.

Technical Specialist Intern 2026 (Baton Rouge, LA)

Company: IBM

Location: BATON ROUGE, US

Posted Dec 09, 2025

The text describes an internship opportunity at IBM Consulting, emphasizing career growth, hands-on experience with cutting-edge technologies, and professional development. It highlights collaboration with industry leaders, skill-building through diverse projects, and a supportive learning environment. Requirements include academic qualifications, technical expertise, and adaptability in a fast-paced consulting environment.

Package Consultant-SAP IS Oil & Gas

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a career in IBM Consulting focused on client collaboration, hybrid cloud and AI solutions, and career growth through strategic partnerships and technology platforms. It emphasizes impactful work with innovative companies and sales expertise in IBM's ecosystem.

Product Manager, Product Success (ALM-Maximo, MREF, Envizi)

Company: IBM

Location: Dublin, IE

Posted Dec 09, 2025

This job description outlines a Product Manager role focused on demo system setup, synthetic data creation, and technical sales support. Key responsibilities include collaborating with cross-functional teams, maintaining scalable environments, and aligning datasets with customer use cases. Required skills involve cloud infrastructure knowledge, synthetic data tools, and cross-functional collaboration abilities.

Data Scientist for Financial Services

Company: IBM

Location: Tokyo, JP

Posted Dec 09, 2025

This job description highlights opportunities for career growth at IBM through collaboration with clients, innovation in hybrid cloud and AI solutions, and leveraging IBM's technology portfolio. It emphasizes creativity, problem-solving, and a supportive work culture that fosters professional development.

Digital Sales Specialist Industries Market

Company: IBM

Location: Austin, US

Posted Dec 09, 2025

The text promotes a Digital Sales Specialist role at IBM, emphasizing career growth, collaborative teamwork, and impactful contributions to clients. It highlights opportunities for professional development, innovative problem-solving, and making a significant business impact through technology solutions.

Procurement Operations Supplier Onboarding and Vetting Specialist (Spanish Speaking - late shift)

Company: IBM

Location: BUDAPEST, HU

Posted Dec 09, 2025

This job posting outlines roles in procurement operations, focusing on supplier onboarding, vendor management, and system support. It details responsibilities like contract management, procurement processes, and collaboration with teams, along with required skills and qualifications.

Big Data Engineer with Spark

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job posting seeks a Data Engineer with Spark expertise to develop software solutions in IBM's delivery centers. Responsibilities include writing scalable code, designing solutions, debugging applications, and implementing security measures. Required skills involve Apache Spark, Docker, Kubernetes, and ETL processes, with preferred experience in Kafka and GitLab.

Customer Service Subject Matter Expert OtC

Company: IBM

Location: Krakow, PL

Posted Dec 09, 2025

This role requires leading OtC transformation projects, driving innovation, and aligning strategies with organizational goals, demanding expertise in SAP, HighRadius, and cross-functional team management.

Quality & Escalations Engineer

Company: IBM

Location: Krakow, PL

Posted Dec 09, 2025

IBM seeks seasoned professionals for a new cloud-native AI product, emphasizing innovation, testing, and automation in a collaborative environment with growth opportunities.

Application Developer-SAP ABAP

Company: IBM

Location: Mumbai, IN

Posted Dec 09, 2025

This text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients, hybrid cloud and AI innovation, and career growth opportunities. It outlines responsibilities like feature development, stakeholder collaboration, and continuous learning, along with educational and technical requirements.

Intern 2026: Quantum Algorithm Research

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text promotes IBM Research opportunities in quantum computing, emphasizing collaboration, innovation, and professional growth. It outlines role responsibilities, required skills, and the impact of contributing to cutting-edge technology.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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