Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Source to Pay Lead

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description outlines a role in IBM Consulting requiring expertise in Oracle ERP systems, supplier lifecycle management, and cloud procurement. The position emphasizes collaboration with global clients, strategic partnerships, and process improvements within a professional services environment.

Engineering Manager, HashiCorp Production Safety

Company: IBM

Location: Austin, US

Posted Dec 09, 2025

This text describes a leadership role in IBM's Production Safety team, focusing on driving strategic vision, ensuring safe platform features, and fostering team growth. It highlights opportunities for collaboration, innovation, and impactful contributions to cloud solutions.

Storage Product Manager (Forecasting & Pricing) - Early career

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 09, 2025

This job description outlines a Product Manager role focused on storage business forecasting, pricing strategies, and cross-functional collaboration. It highlights required analytical skills, financial modeling expertise, and collaboration with supply chain and finance teams. The position offers high-impact opportunities in a data-driven environment with growth potential.

SAP Consultant

Company: IBM

Location: Seoul, KR

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on global client collaboration, hybrid cloud and AI innovation, and professional growth. It outlines required SAP expertise, analytical skills, and client-facing experience, while emphasizing a culture of evolution and empathy.

Digital Security Managing Consultant

Company: IBM

Location: Riyadh, SA

Posted Dec 09, 2025

The text describes a job role for a Digital Security Managing Consultant focusing on cloud security, IAM, and hybrid/multi-cloud environments. It outlines responsibilities such as assessing security designs, advising clients on transformation roadmaps, and delivering security solutions. Required qualifications include cloud certifications, compliance standards expertise, and extensive experience in security architecture and consulting.

Associate Application Developer - Entry Level (Monroe, LA)

Company: IBM

Location: MONROE, US

Posted Dec 09, 2025

The text promotes IBM Consulting's Associate Developer role, emphasizing career growth opportunities, global collaboration with innovative companies, and technical expertise development through mentorship and cutting-edge technology. It highlights professional development, problem-solving impact, and working with advanced tools like AI and cloud platforms.

SAP Package consultant S/4 HANA SCM MM

Company: IBM

Location: Vilnius, LT

Posted Dec 09, 2025

This role involves working with clients to implement SAP MM solutions, configure systems, ensure integration, and provide training, focusing on innovation and technical expertise.

Manager – Financial Planning & Analysis (FP&A)

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

The role involves financial planning, collaboration with clients, and leveraging technology for career growth in IBM Consulting. It emphasizes process improvement, automation, and strategic decision-making through data-driven insights.

Software Developer - Python Developer

Company: IBM

Location: Mulhuddart, IE

Posted Dec 09, 2025

This job posting highlights opportunities to work on cutting-edge AI-powered cloud-native software solutions at IBM. The role involves developing high-quality Python services for MCP protocol implementation, multitenancy features, and A2A agent integration. It emphasizes collaboration with distributed teams, strict code quality standards, and expertise in technologies like FastAPI, SQLAlchemy, and Redis.

Senior Support Engineer - HashiCorp

Company: IBM

Location: MELBOURNE, AU

Posted Dec 09, 2025

This job description highlights a Senior Support Engineer role at IBM focusing on customer satisfaction, technical expertise, and global collaboration. The position involves troubleshooting HashiCorp products, working with enterprise clients, and contributing to cloud solutions. Requirements include DevOps experience, bilingual fluency, and problem-solving skills.

Sr. Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text describes a senior engineering role at IBM focused on developing cloud-native infrastructure solutions. It highlights collaboration with cross-functional teams, contributions to HashiCorp products, and responsibilities involving system design, quality assurance, and mentorship. The role emphasizes innovation, scalability, and security in cloud environments.

Senior Change Manager for Saudi

Company: IBM

Location: Riyadh, SA

Posted Dec 09, 2025

The job seeks a senior change manager with 15+ years in ERP implementations, leading complex projects and driving business growth through strategic leadership and team development.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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