Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

[2026 Internship] Business Transformation Consultant

Company: IBM

Location: Seoul, KR

Posted Dec 09, 2025

The text describes an IBM Consulting internship offering opportunities to work with cutting-edge technologies, collaborate with global teams, develop skills, and contribute to client transformations. It emphasizes career growth, mentorship, and hands-on project experience while highlighting required qualifications and preferred expertise.

Quantum EDA Junior Developer

Company: IBM

Location: Yorktown Heights, US

Posted Dec 09, 2025

IBM Quantum is hiring for a quantum hardware design team role involving tool development, collaboration with diverse teams, and required skills in Python, Linux, and software engineering. The position emphasizes creating user-friendly tools for quantum computing hardware and working within an EDA ecosystem.

Cloud Architect

Company: IBM

Location: Rocket Center, US

Posted Dec 09, 2025

This job description outlines a Cloud Architect role focused on designing and delivering a hybrid cloud SAP solution using VMware and public cloud platforms. The position requires expertise in cloud infrastructure, VMware technologies, and hybrid cloud integration, along with strong security and compliance knowledge. Key responsibilities include collaboration with cross-functional teams, automation through infrastructure as code, and ensuring alignment with enterprise architecture frameworks. The role demands a federal security clearance and specific technical experience in areas like networking, security standards, and cloud service providers.

OpenShift System Engineer (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description outlines a System Engineer role at IBM, emphasizing technical expertise, innovation, and collaboration with clients. It lists required skills like IT architecture, cloud technologies, and automation tools, along with preferred qualifications such as advanced German and English proficiency.

Data Engineer-Data Integration

Company: IBM

Location: Navi Mumbai, IN

Posted Dec 09, 2025

The role involves working in IBM's delivery centers to deliver technical expertise and innovation. Responsibilities include data engineering, collaboration with teams, and managing data systems. Required skills include data warehousing, ETL tools, and cloud technologies.

Technical Delivery Manager

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM CIC offers extensive career growth opportunities, a supportive work environment, and diverse benefits including training programs, flexible working arrangements, and industry certifications. The role emphasizes innovation, leadership in cloud transformation, and collaboration with senior stakeholders.

Security Consultant - Biometrics

Company: IBM

Location: Mumbai, IN

Posted Dec 09, 2025

IBM Consulting offers a career focused on client collaboration and innovation in hybrid cloud and AI. The role involves technical problem-solving, with emphasis on growth and strategic partnerships.

Technicien en génie mécanique, métallurgique, chimique ou des matériaux

Company: IBM

Location: BROMONT, CA

Posted Dec 09, 2025

IBM's infrastructure division offers innovative roles with competitive benefits and a collaborative environment, emphasizing growth and technical expertise while highlighting requirements for Canadian citizenship and security clearances.

Site Reliability Engineer - Internship 2026

Company: IBM

Location: Krakow, PL

Posted Dec 09, 2025

IBM's SRE role offers growth in innovative AI cloud solutions, requiring skills in DevOps, scripting, and collaboration with global teams. The position emphasizes problem-solving, technical expertise, and career development through IBM's learning platform.

Associate Product Manager

Company: IBM

Location: Pune, IN

Posted Dec 09, 2025

This text describes a Product Manager role at IBM Infrastructure Storage Division, emphasizing collaboration with cross-functional teams, innovation in product design, and expertise in networking technologies. It highlights opportunities for growth, problem-solving, and impactful work in a dynamic environment.

Package Specialist-SAP Cloud Integration

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting's delivery centers requiring technical expertise, configuration management, and experience with SAP CPI. It specifies educational qualifications, communication skills, and project experience in end-to-end implementations.

Sourcing Support Professional

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a sourcing support professional role with responsibilities across procurement operations, category management, contract administration, and stakeholder coordination. It requires 4-6 years of experience in procurement and proficiency in ERP systems and Microsoft Office Suite.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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