Positive Customer Experience Jobs

1,751,423 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Senior SAP ABAP MDG Developer

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This text describes a SAP ABAP Developer role at IBM Consulting, highlighting opportunities to work on hybrid cloud and AI projects with global clients. Responsibilities include software development, technical expertise, and collaboration with teams. Requirements emphasize SAP ABAP skills, leadership, and certifications.

AMQ Broker Software Developer

Company: IBM

Location: Mulhuddart, IE

Posted Dec 09, 2025

The role involves developing AMQ features, optimizing performance, and contributing to cloud-native solutions. Responsibilities include enhancing the Kubernetes Operator, collaborating with communities, and ensuring alignment with technical goals.

IT Trainee

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text promotes an IBM Consulting career offering global client collaboration, skill development, and opportunities to work on innovative IT projects. It highlights growth potential, mentorship, and a supportive work environment with flexible arrangements.

Consultor SAP WMS (Inglés avanzado)

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This role involves working with clients on SAP WMS solutions, collaborating across teams, and supporting supply chain processes. Requirements include a bachelor's degree and experience as an SAP consultant.

Consultant Senior Manager SAP Order to Cash (O2C) IBM France H/F

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job posting highlights a Senior SAP O2C Consultant role with opportunities to work on impactful projects, collaborate with global clients, and leverage IBM's technology platforms. The position requires extensive experience in SAP implementations and leadership skills, while offering prospects for professional growth and strategic contributions.

Security Consultant-Data Security

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a Security Consultant role at IBM, emphasizing expertise in application security, technical skills, and collaboration with teams. It details responsibilities, required education, technical expertise, and preferred qualifications for the position.

Cobol Developer - Japanese Bilingual

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise in mainframe systems, and opportunities for career growth through continuous learning and problem-solving.

Application Developer-Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a career opportunity at IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and career growth. It highlights responsibilities like developing customized systems, working in agile environments, and leveraging IBM's technology platforms. The role emphasizes teamwork, communication skills, and technical expertise in areas like Java, Spring Boot, and microservices, while offering professional development and a global impact.

Application Developer-Microsoft .NET Stack

Company: IBM

Location: Kochi, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation through global client collaboration. The role emphasizes technical expertise, cross-functional teamwork, and delivering scalable solutions for innovative companies. Required skills include programming languages, databases, and frameworks, with preferred qualifications in advanced technologies and methodologies.

Package Consultant-SAP HR Comp & Payroll

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a role in IBM Consulting focusing on hybrid cloud and AI innovation, requiring SAP HR expertise and collaboration with global clients. It highlights opportunities for impactful work and technical specialization in IBM's ecosystem.

Application Developer-Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise, and opportunities for impactful work through strategic partnerships and technology platforms.

Electrotechnicien - Nuit ou Fin de semaine

Company: IBM

Location: BROMONT, CA

Posted Dec 09, 2025

This job posting highlights IBM's high-tech manufacturing operations, emphasizing opportunities for skilled technicians with benefits like a safe work environment, competitive salary, flexible hours, and comprehensive training programs. The role involves maintaining complex electronic equipment while adhering to security protocols for controlled technologies.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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