Positive Customer Experience Jobs

1,751,423 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Senior Federal Consultant-Enterprise Strategy

Company: IBM

Location: WASHINGTON, US

Posted Dec 09, 2025

This job description highlights IBM Consulting's focus on long-term client relationships, innovative hybrid cloud and AI solutions, and career growth opportunities. It emphasizes strategic consulting roles with federal clients, requiring advanced education and security clearance, while promoting a culture of curiosity and technological expertise.

Intern 2026: AI and Agentic Security Intern

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM Research emphasizes innovation, problem-solving, and real-world impact through cutting-edge technology and security solutions. The role requires strong programming skills, AI expertise, and systems building experience, with opportunities to publish and shape future technologies.

Sr. Corporate Account Manager

Company: IBM

Location: Austin, US

Posted Dec 09, 2025

This text describes a senior sales role at IBM focusing on cloud solutions and customer engagement. It highlights opportunities for career growth, team collaboration, and the company's commitment to innovation. The role requires sales expertise, technical knowledge, and strong communication skills to succeed in a dynamic environment.

Package Specialist-SAP SCM WMS

Company: IBM

Location: Pune, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting involving SAP solution implementation, technical expertise in warehouse management, and requirements for education and experience in SAP systems. The position emphasizes client collaboration and technical delivery in innovation centers.

Package Consultant-Oracle Finance Cloud

Company: IBM

Location: Kolkata, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting involving technical expertise, innovation, and Oracle application experience. Responsibilities include partnership development, technical solutions, and testing processes. Requirements emphasize education, specific Oracle modules, and collaboration with stakeholders.

Application Database Administrator-RDBMS

Company: IBM

Location: Coimbatore, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting involving technical expertise in delivering solutions for public and private sector clients. Responsibilities include designing mobile solutions, continuous improvement through agile frameworks, and implementing new technologies. Required skills focus on DB2, Linux, and database administration with preferred qualifications including advanced degrees and specialized knowledge.

インダストリーコンサルタント(公共・ガバメント領域)

Company: IBM

Location: Tokyo, JP

Posted Dec 09, 2025

The text describes a team successfully acquiring new customers and planning to hire more members. It highlights a collaborative work environment, opportunities to work on diverse projects, and the ability to develop technical and proposal skills in a supportive setting.

Tech-Advisory Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM Consulting offers career growth through global client collaboration, focusing on hybrid cloud and AI innovations. The role emphasizes IT cost optimization and TBM methodology, with opportunities for professional development and impactful client solutions.

Data Engineer-Data Platforms-Azure

Company: IBM

Location: Mumbai, IN

Posted Dec 09, 2025

This job description highlights a Data Engineer role at IBM Consulting, emphasizing collaboration with global clients, advanced technologies like Databricks and cloud platforms, and opportunities for career growth. It outlines key responsibilities, required skills, and preferred qualifications for the position.

Product Manager Intern 2026

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text promotes an IBM Product Manager role emphasizing innovation, collaboration, and impactful opportunities in cloud technology. It highlights responsibilities like shaping future technologies, optimizing processes, and working with cross-functional teams, while outlining qualifications and career growth prospects.

Package Consultant-SAP FIN FI

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

The text describes a senior SAP Consultant role at IBM Consulting, emphasizing collaboration with clients, professional growth opportunities, and the impact of delivering innovative solutions. It highlights required expertise in SAP modules and preferred experience in Controlling, while showcasing the potential for career development and technical advancement.

Package Consultant-SAP HANA SCM MM

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text describes a career in IBM Consulting as offering opportunities for collaboration with global clients, innovation in hybrid cloud and AI solutions, and professional growth through strategic partnerships and technology platforms. It emphasizes curiosity, problem-solving, and the impact of SAP consulting expertise.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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