Positive Customer Experience Jobs

1,751,702 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Technical Support Engineer Java .Net

Company: New Relic

Location: USA

Posted Dec 08, 2025

New Relic seeks passionate Support Engineers to join their innovative team, focusing on technical excellence, collaboration, and diversity. The role involves solving complex issues and contributing to product improvements while emphasizing continuous learning and customer empathy.

Staff Engineer - Experimental Projects

Company: Stripe

Location: Remote

Posted Dec 08, 2025

Stripe's mission to increase the GDP of the internet offers unprecedented opportunities for impactful innovation. The role combines technical excellence with creative problem-solving, allowing engineers to shape the future of platforms and empower global businesses through rapid prototyping and experimentation.

Business Development Representative

Company: HubSpot

Location: Remote

Posted Dec 08, 2025

This text describes a Business Development Representative role at HubSpot with responsibilities including prospecting, collaboration with Account Executives, and scheduling demos. It outlines requirements like sales experience and language skills, along with benefits such as hybrid work, training, career growth, and wellness programs.

Principal Product Manager AI/ML Initiatives

Company: eClinical Solutions

Location: Remote

Posted Dec 08, 2025

eClinical Solutions seeks a Principal Product Manager to lead AI-driven innovations in clinical trials. The role emphasizes strategic vision, cross-functional collaboration, and impactful AI solutions. The company highlights a culture of inclusivity and growth opportunities.

Principal Product Data Scientist

Company: Tripadvisor

Location: Remote

Posted Dec 08, 2025

This job posting highlights Viator's role as a leading travel experience marketplace, emphasizing opportunities to shape data science strategy, leverage AI technologies, and contribute to impactful product innovations. The position offers competitive compensation, flexible work arrangements, and a collaborative culture focused on customer-centric solutions.

Lead Software Engineer (Unity)

Company: Demiurge Studios

Location: USA

Posted Dec 08, 2025

Demiurge Studios seeks a lead software engineer with Unity and C++ experience to join their collaborative team. The role involves managing projects and mentoring, with benefits including flexible work, medical coverage, and a diverse workplace.

Engineering Manager - Web Experience

Company: Dropbox

Location: Remote

Posted Dec 08, 2025

This text describes a Development Manager role at Dropbox, focusing on leading web platform development, shaping architecture, and managing cross-functional teams. It outlines responsibilities like technical vision, scalability, and team leadership, along with requirements and preferred qualifications for the position.

Technical Program Manager - Commerce Systems

Company: Stripe

Location: Remote

Posted Dec 08, 2025

This text describes Stripe's mission to increase the GDP of the internet and highlights the role of a Technical Program Manager in driving large-scale technical programs. It emphasizes opportunities to impact the global economy, solve complex problems, and collaborate across teams. The job requires expertise in infrastructure, systems design, and program management, with a focus on delivering scalable solutions and influencing engineering leadership.

Account Director - Life Sciences

Company: H1

Location: USA

Posted Dec 08, 2025

H1's mission is to provide equitable healthcare through data and AI, with a focus on innovation and customer partnerships. They offer competitive compensation and a supportive work environment.

Head of Marketing - Demand Generation

Company: Apollo.io

Location: Remote

Posted Dec 08, 2025

This role involves leading demand generation strategies to drive pipeline growth, collaborating with cross-functional teams, and offering competitive benefits like equity and global travel coverage.

Senior Product Data Scientist

Company: Tripadvisor

Location: Remote

Posted Dec 08, 2025

Viator seeks a Senior Product Data Scientist to lead data science initiatives, enhance product features, and collaborate with cross-functional teams. The role offers competitive compensation, flexibility, and opportunities to innovate in travel tech.

UX Quantitative Research Intern

Company: Pinterest

Location: Remote

Posted Dec 08, 2025

This internship offers opportunities to contribute to product decisions through data analysis, collaborate with cross-functional teams, and work on impactful projects. Requirements include a PhD in relevant fields and experience with statistical methods.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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