Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Quality Engineer-Automation

Company: IBM

Location: Kochi, IN

Posted Dec 08, 2025

This job description outlines a role at IBM Consulting's delivery centers focusing on automation testing, requiring expertise in software testing processes, Java, and tools like Selenium. It emphasizes technical skills, continuous delivery, and collaboration with teams.

Software Engineer In Test

Company: IBM

Location: Brno, CZ

Posted Dec 08, 2025

The text highlights IBM's career opportunities in software development, emphasizing collaboration, innovation, and growth. It outlines roles involving test planning, automation, and quality assurance, while detailing required expertise in testing methodologies, programming languages, and cloud technologies. The focus is on transforming customer challenges into solutions through AI-powered cloud-native software.

Application Developer-Cloud FullStack

Company: IBM

Location: Mumbai, IN

Posted Dec 08, 2025

This text describes a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise in cloud development, and requirements for Java proficiency, microservices architecture, and containerized deployments.

Maximo Technical Leader

Company: IBM

Location: Multiple Cities

Posted Dec 08, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients, technical leadership in Maximo platforms, and opportunities for innovation. It outlines responsibilities involving system design, team collaboration, and technical expertise, along with required qualifications and preferred skills in emerging technologies.

Business Transformation Consultant-IoT & Edge Computing

Company: IBM

Location: Gurgaon, IN

Posted Dec 08, 2025

This role involves driving digital transformation in the automotive industry using IoT and AI technologies, focusing on connected vehicles and data-driven solutions. It requires expertise in telematics, cloud platforms, and collaboration with cross-functional teams.

Maximo Application Developer

Company: IBM

Location: Calgary, CA

Posted Dec 08, 2025

This role involves collaborating with clients and teams to develop Maximo solutions, requiring technical expertise in configuration, integration, and reporting while contributing to hybrid cloud and AI initiatives.

Professional Services Sales Consultant

Company: IBM

Location: Tokyo, JP

Posted Dec 08, 2025

This text promotes a career opportunity at IBM Software, emphasizing collaboration, innovation, and professional growth. It highlights the role's focus on delivering exceptional client experiences, managing sales processes, and contributing to cloud-native solutions. The description showcases a positive work environment with global opportunities and a commitment to customer success.

Senior Oracle Cloud Consultant

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 08, 2025

This role involves collaborating with clients to innovate hybrid cloud and AI solutions using IBM's technology, requiring Oracle expertise and a focus on continuous improvement.

Senior Consultant - AI Engineering

Company: IBM

Location: Multiple Cities

Posted Dec 08, 2025

This job posting highlights a Senior AI Engineer role at Hakkoda, now part of IBM, emphasizing innovation, collaboration, and impactful AI solutions. The position requires expertise in LLMs, cloud platforms, and client-facing delivery, with opportunities for growth and leadership in a dynamic environment.

SAP Finance Senior Consultant

Company: IBM

Location: Zurich, CH

Posted Dec 08, 2025

This job description highlights a career in IBM Consulting focused on SAP Finance Transformation, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and opportunities to drive impactful change through strategic expertise and technology platforms.

Systems Support Apprentice

Company: IBM

Location: POUGHKEEPSIE, US

Posted Dec 08, 2025

IBM's apprenticeship program offers hands-on learning, mentorship, and career growth opportunities for tech-savvy individuals seeking to develop skills in systems support.

Solution Architect (HS)

Company: IBM

Location: Leicester, GB

Posted Dec 08, 2025

IBM CIC offers extensive career growth opportunities, diverse teams, and a supportive work environment with benefits like training programs, flexible working, and industry certifications. The role emphasizes innovation, technical expertise, and collaboration across sectors.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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