Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Product Owner-Salesforce Sales Cloud,Service Cloud and Certinia

Company: IBM

Location: BANGALORE, IN

Posted Dec 08, 2025

This job description outlines a Product Owner role focused on evolving Salesforce CRM and Certinia platforms to drive business transformation and enhance seller experiences. The position requires collaboration with cross-functional teams, strategic roadmap development, and expertise in agile methodologies. Key qualifications include 5+ years of experience in enterprise CRM environments and proficiency with Salesforce modules.

IBM Concert - Workflow Developer

Company: IBM

Location: Kochi, IN

Posted Dec 08, 2025

This role involves leading workflow development, collaborating with cross-functional teams, and leveraging technical expertise in Python and Ansible to create innovative solutions. The position emphasizes growth opportunities, professional development, and contributing to cutting-edge AI-powered cloud-native software for global customers.

Finance Business Analyst Intern - 2026

Company: IBM

Location: Multiple Cities

Posted Dec 08, 2025

IBM focuses on leveraging technology to enhance industries through innovation. The role involves financial analysis, stakeholder collaboration, and data-driven insights to support business decisions.

Principal Engineer - HashiCorp Core Data

Company: IBM

Location: Multiple Cities

Posted Dec 08, 2025

This job description highlights a Principal Engineer role at IBM focusing on innovative cloud solutions, technical leadership, and strategic initiatives. The position emphasizes collaboration between IBM and HashiCorp, requiring expertise in distributed systems and a commitment to engineering excellence. It offers opportunities to shape technical direction and drive impactful projects.

Senior Data Scientist - mit sehr guten Deutschkenntnissen (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 08, 2025

The text highlights IBM Consulting's career opportunities focusing on global client collaboration, innovation in hybrid cloud and AI, and professional growth through technical expertise and strategic partnerships. It emphasizes problem-solving, machine learning, and teamwork in a supportive environment.

Package Consultant-SAP FIN FI

Company: IBM

Location: Ahmedabad, IN

Posted Dec 08, 2025

This role involves collaborating with clients on SAP FI implementation, leading projects, and ensuring technical expertise. Requirements include 12 years of SAP experience and strong problem-solving skills.

Package Consultant-SAP HANA SCM SD

Company: IBM

Location: Pune, IN

Posted Dec 08, 2025

This text describes a career opportunity at IBM Consulting, emphasizing collaboration with global clients, technical expertise in hybrid cloud and AI, and responsibilities involving SAP implementation and project leadership. It highlights the role's focus on innovation, client impact, and professional growth through strategic partnerships and technology platforms.

Sales / Business Development Manager - IBM Academic Program

Company: IBM

Location: BANGALORE, IN

Posted Dec 08, 2025

IBM seeks a Sales Business Development Manager to drive growth of their Academic Program in India, requiring strategic planning, partner engagement, university relationships, and market analysis. The role emphasizes innovation, collaboration, and achieving sales targets in the EdTech sector.

Application Developer-Azure Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 08, 2025

This role involves leading teams to innovate with clients using IBM's technology, focusing on strategic solutions and collaboration. The position emphasizes career growth, partnership excellence, and resource optimization within IBM's ecosystem.

Senior Solutions Engineer

Company: IBM

Location: SYDNEY, AU

Posted Dec 08, 2025

This role offers opportunities to innovate in cloud solutions, collaborate with teams, and drive customer success through technical expertise and strategic guidance.

Procurement Operations Buyer

Company: IBM

Location: BANGALORE, IN

Posted Dec 08, 2025

The text describes a procurement role at IBM emphasizing collaborative innovation, problem-solving, and professional growth. It outlines responsibilities like managing purchase orders, reporting, and client support, while highlighting required skills such as communication, adaptability, and technical expertise in SAP/ARIBA. The tone is encouraging, focusing on opportunities to lead and make an impact.

Application Architect-SAP ADM

Company: IBM

Location: Multiple Cities

Posted Dec 08, 2025

This role offers opportunities to work with clients on SAP solutions, emphasizing collaboration, innovation, and professional growth through technical expertise and strategic projects.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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