Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Digital Sales Specialist Intern – Entry Level Sales Program 2026

Company: IBM

Location: Markham, CA

Posted Dec 05, 2025

IBM's Technology Sales is evolving to break boundaries with innovative approaches. They seek recent graduates who can combine technical interests with people skills to prospect and co-create solutions with customers, partners, and colleagues. The role involves providing clients with the heartbeat of their digital enterprise, being a subject matter expert on secure, reliable, scalable, and sustainable solutions that integrate with hybrid cloud and AI.

Kørende tekniker til IBM – Sjælland, Midt- og Nordjylland

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

IBM is seeking skilled and independent technicians to join their team in Sjælland Midt and Nordjylland. The primary role involves repairing laptops for customers, with opportunities to expand skills to other product areas. The position offers a flexible and self-reliant work environment, with a strong team and opportunities for professional development.

AWS Devops Engineer - Defence sector

Company: IBM

Location: Cheltenham, GB

Posted Dec 05, 2025

IBM CIC offers a dynamic role with opportunities for career growth, training, and innovation in hybrid cloud and AI. The company emphasizes collaboration, continuous learning, and a supportive culture with benefits like flexible work and recognition programs.

Process Delivery Specialist

Company: IBM

Location: Sapporo, JP

Posted Dec 05, 2025

IBM Consulting offers long-term relationships and collaboration with global clients. The role involves working with visionaries across industries to improve hybrid cloud and AI journeys. IBM provides a robust technology platform and encourages curiosity, knowledge, and creative solutions. The position is for IBM Japan Staff Operations Co Ltd, requiring business-level Japanese language skills and Microsoft Office proficiency.

Senior FICO Consultant (8+ years of exp)

Company: IBM

Location: Giza, EG

Posted Dec 05, 2025

This role involves working with clients on SAP FICO implementation and support, requiring expertise in financial processes and collaboration with teams. It offers opportunities for growth and innovation in a global environment.

IBV Editorial Lead

Company: IBM

Location: Singapore, SG

Posted Dec 05, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The role involves editorial leadership, crafting compelling narratives, and leveraging generative AI. Required skills include superior editorial abilities, analytical thinking, project management, and critical interpersonal skills.

SAP EAM Work Management Package Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The job description outlines the role of an SAP consultant at IBM Consulting, focusing on delivering innovative business solutions through design, build, and test. The ideal candidate should have a solid SAP Enterprise Asset Management and Supply Chain Management background, with extensive experience in Plant Maintenance modules across at least 2 full implementations. The role requires strong technical and business skills, excellent leadership, and the ability to build successful client relationships.

BPOプロセス・デリバリー・スペシャリスト(経理)

Company: IBM

Location: Naha, JP

Posted Dec 05, 2025

The text is a job description for a Japanese-speaking role at IBM Japan, focusing on BPO (Business Process Outsourcing) project delivery. It highlights the importance of curiosity, knowledge, and creativity in driving business transformation through hybrid cloud and AI technologies. The role involves collaborating with experts across various industries and utilizing IBM's technology portfolio, including Red Hat and software solutions.

Associate Package Consultant 2026

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The role of an Associate Package Consultant at IBM Consulting involves working with diverse clients worldwide, assisting in the selection, implementation, and support of application packaged solutions. The position emphasizes professional development, continuous learning, and a culture of coaching and career advancement. The role requires strong quantitative analysis skills, the ability to translate business solutions into technical requirements, and a passion for innovative ideas.

UX Research Manager

Company: IBM

Location: Mulhuddart, IE

Posted Dec 05, 2025

The job description seeks a UX Research Manager to lead a team, drive user-centered innovation, and collaborate across departments. It emphasizes strategic leadership, research excellence, and cross-functional collaboration while outlining requirements for experience, skills, and educational background.

Senior Digital Product Designer

Company: IBM

Location: BANGKOK, TH

Posted Dec 05, 2025

IBM is seeking a Senior Product Designer to join their design team in Thailand. The role involves leading design teams, collaborating with cross-functional teams and clients, and delivering user-centered design solutions. The position requires 5+ years of UX/UI design experience, proficiency in design tools, and fluency in Thai and English.

Package Consultant-SAP HANA FIN CO

Company: IBM

Location: Pune, IN

Posted Dec 05, 2025

The text describes a career in IBM Consulting, highlighting the opportunities to work with clients globally, deliver technical expertise, and drive innovation using IBM's technology platforms. The role involves understanding implementation, configuring SAP systems, analyzing requirements, and troubleshooting defects.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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