Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Application Developer-ServiceNow

Company: IBM

Location: Kochi, IN

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and the role of an Associate Developer. It outlines responsibilities involving solution creation, stakeholder collaboration, and technical expertise in ServiceNow. Requirements include education and experience in specific technologies, with certifications preferred.

Package Consultant-SAP HANA SCM PP

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves assisting clients in implementing SAP PP, leading projects, conducting testing, and providing technical expertise. A bachelor's degree is required, with a master's degree preferred. 6+ years of SAP functional experience is necessary, with expertise in SAP PP modules and related processes.

Data Engineer-Data Warehouse

Company: IBM

Location: Kochi, IN

Posted Dec 05, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. Responsibilities include developing ETL workflows, redesigning batch processing, studying existing systems, and providing production support. Required skills include 3+ years of ETL experience, Agile environment familiarity, and strong communication skills.

Application Developer - Commerce Transformation

Company: IBM

Location: CLUJ-NAPOCA, RO

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as an SAP Commerce Hybris Developer. The position involves designing, developing, and deploying enterprise-level e-commerce solutions using Java, Spring, JPA/Hibernate, REST APIs, and other technologies. The role requires strong technical skills, collaboration, and leadership abilities.

Java Developer - Japanese Bilingual

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. As a Software Developer, you will participate in the software development lifecycle, create software for hybrid cloud and AI journeys, and work with the latest technologies. The role requires a Bachelors Degree, solid experience in Java and Front End development, and proficiency in Japanese language. Knowledge in Microservices concepts and JLPT N1N3 certification are preferred.

Quality Engineer-Middleware

Company: IBM

Location: Gurgaon, IN

Posted Dec 05, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The position requires designing, building, testing, and deploying effective testing solutions, applying automated tools across the Software Development Life Cycle, and supporting the test team with tool and process recommendations.

Multimodal AI - Speech- MSc and PHD-Summer internship 2026- Research Lab

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The text is a job posting for a research internship at IBM focusing on large language models, speech and audio analysis. The role involves tackling real-world problems using cutting-edge deep learning methods, collaborating with researchers, and producing high-quality research outcomes. The internship is a 3-month full-time position at IBM Research sites in Haifa or Tel Aviv.

Application Developer-Azure Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on a software developer role. The role involves working on hybrid cloud and AI projects, collaborating with stakeholders, and continuous learning. Required skills include proficiency in .NET Core, React or Angular, and experience with Azure services.

AWS Cloud Operations Infrastructure Lead

Company: IBM

Location: Singapore, SG

Posted Dec 05, 2025

The text describes a career in IBM Consulting, focusing on long-term client relationships, collaboration, and innovation. It highlights the role of an Infrastructure Specialist for the AWS Platform, emphasizing skills in AWS services, Linux, VMware, and DevOps practices.

.Net Cloud Engineer with React (French required)

Company: IBM

Location: Bucharest, RO

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role within a project team for a web/mobile application for a banking entity. The role involves participating in meetings, analyzing tasks, designing and implementing solutions, developing tests, planning releases, and working within agile frameworks. Required skills include proficiency in C#, ASP.NET Core, Entity Framework Core, SQL Server, React, HTML5, CSS3, JavaScript, and version control tools like GitHub. Preferred experience includes Docker, Kubernetes, MongoDB, JIRA, Confluence, and Git Pipelines.

Senior SAP FICO Consultant (7+ years of exp)

Company: IBM

Location: Giza, EG

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on a Senior SAP FICO Consultant role. It highlights the importance of long-term client relationships, collaboration with visionaries across industries, and the use of IBM's technology platforms. The role requires expertise in SAP FICO modules, integration with other systems, and strong analytical and communication skills.

Data Engineer - Entry Level (Buffalo, NY)

Company: IBM

Location: Buffalo, US

Posted Dec 05, 2025

The role is an entry-level Data Engineer position at IBM Consulting, focusing on data gathering, storage, processing, and analysis. The position offers professional development, mentorship, and opportunities to work with diverse clients and cutting-edge technologies.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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