Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Senior Data Engineer with Python

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job description for a role at IBM Consulting focusing on designing, building, and maintaining scalable cloud data and automation solutions using AWS and modern development frameworks. The role involves developing ETL pipelines, automating workflows, and collaborating with various teams to deliver robust infrastructure.

UX Designer

Company: IBM

Location: Pune, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, focusing on a User Experience Designer role within the IBM Storage offerings. It highlights the collaborative and interdisciplinary nature of the design team, the complexity of the data storage domain, and the opportunities for learning and contributing to innovative design solutions. The role involves creating wireframes, mockups, and prototypes, collaborating with stakeholders, and translating user insights into design ideas.

Application Developer - IBM Cloud FullStack

Company: IBM

Location: Napoli, IT

Posted Dec 04, 2025

The IBM Client Innovation Center is a dynamic and enthusiastic workplace that promotes a tailored culture leveraging new technologies such as Quantum Computing, Cloud, Artificial Intelligence, Internet of Things, S4 Hana, and modern software development techniques. The center offers a unique experience for talented graduates and professionals to build their skills fast and be involved in challenging leading-edge projects. As a software developer, you will participate in multiple aspects of the software lifecycle, create software to support customers in implementing cloud migration and AI integration paths, and collaborate with other developers.

Entry Level AI Software Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job posting for an AI Software Engineer role at IBM's AI Center of Excellence. The role involves designing, developing, and implementing advanced AI solutions using IBM's Watsonx platform and pretrained models. The position requires experience in full stack development with a focus on AI, knowledge of backend technologies, web technologies, AIML frameworks, and cloud infrastructure. Collaboration skills and effective communication are also important.

Package Consultant-SAP BTP

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunities to work with clients globally, collaborate with visionaries, and leverage IBM's technology platforms. It emphasizes the importance of curiosity, continuous learning, and long-term career growth. The role involves solution design and development, integration and architecture, DevOps and delivery, and stakeholder collaboration.

Package Consultant-SAP HANA FIN FI

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

This job posting highlights a career opportunity in IBM Consulting, emphasizing collaboration with global clients, working on hybrid cloud and AI projects, and contributing to innovative companies. The role requires SAP FICO expertise with India Localization, extensive implementation experience, and leadership in team tasks. Positions are based in India with 100% travel requirements.

Software Strategy and M&A Summer Intern - Cambridge, MA

Company: IBM

Location: Cambridge, US

Posted Dec 04, 2025

The Software Strategy and M&A team at IBM is a high-performing group that provides strategic perspectives on driving revenue growth and profitability for IBM Software. The team is responsible for defining and executing growth initiatives, including identifying M&A candidates, formulating growth strategies, and designing go-to-market strategies. The Software Strategy and M&A Summer Intern will support global strategies and initiatives to deliver business outcomes for IBM Software, with a focus on driving sustainable profitable software revenue growth and accelerating client adoption of IBMs core platforms.

SAP Data Lead

Company: IBM

Location: Chicago, US

Posted Dec 04, 2025

The text describes the role and responsibilities of an SAP Data Migration Lead in IBM Consulting. It highlights the importance of data migration in SAP projects and outlines the key tasks involved, such as project planning, data assessment, stakeholder collaboration, technical execution, testing, documentation, training, compliance, continuous improvement, and leadership. The role requires a bachelor's degree, preferably a master's degree, and hands-on experience in identifying and solving complex business problems, collaborating with data owners and analysts, working with data architects, leading technical aspects of SAP BI solutions, and experience in master data management with SAP MDG.

SOC Infrastructure Specialist

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The job description outlines the role of an IT Security Services Specialist in a Security Operations Center (SOC) supporting managed security services. The position involves working with a team to deploy, integrate, and maintain security infrastructure, manage vulnerabilities, and ensure compliance with policies and procedures. The role requires strong technical skills, experience with security solutions, and the ability to work effectively in a team.

Senior Strategy Consultant

Company: IBM

Location: WASHINGTON, US

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The Senior Value Orchestrator role focuses on managing the value lifecycle, developing metrics, and ensuring program outcomes. The position requires 10+ years of experience in program performance measurement and strong analytical and communication skills.

Staff Solutions Engineer (HashiCorp)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, focusing on a role as a Staff Solutions Engineer for HashiCorp's offerings. The position involves providing technical leadership, strategic guidance, and deep expertise to help customers achieve their goals with HashiCorp solutions, particularly in multicloud and hybrid environments. The role requires extensive experience in technical presales, architecture, and consulting, with a focus on strategic influence, technical expertise, execution excellence, and communication skills.

[日本IBM_Security] IT スペシャリスト

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

This text describes a career in IBM Consulting emphasizing global collaboration, innovation in hybrid cloud and AI, and opportunities for professional growth. It outlines responsibilities in security operations and highlights the importance of communication skills and adaptability in a dynamic work environment.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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