Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Mid-Level Software Developer Engineer

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Software Developer. The role involves working on hybrid cloud and AI solutions, collaborating with clients globally, and leading technological innovation. The position requires advanced knowledge of cloud computing, proficiency in static and dynamic code analysis tools, and experience with software composition analysis and web application security.

Workday Solution Architect

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This job description highlights a Senior Workday HCM Solution Architect role at IBM Consulting, emphasizing global client collaboration, enterprise-scale HCM implementations, and leadership in hybrid cloud and AI initiatives. The position requires expertise in Workday modules, strategic business alignment, and stakeholder management, with opportunities for professional growth and impactful client outcomes.

Senior Product Manager, API Management

Company: IBM

Location: San Jose, US

Posted Dec 04, 2025

The text is a job description for a Senior Product Manager role at IBM Software, focusing on AI and API Management. It highlights the company's culture, the role's responsibilities, and the required skills and experience.

Senior SAP ABAP Developer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting as an SAP ABAP Backend Developer. The role involves designing, developing, and maintaining backend solutions within SAP environments, collaborating with functional consultants, architects, and business stakeholders. The position requires extensive ABAP development experience, knowledge of SAP NetWeaver, and familiarity with SAP HANA CDS Views, AMDP, and HANA-optimized ABAP development.

Application Developer-Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a software developer role. The position involves working on hybrid cloud and AI projects, collaborating with stakeholders, and utilizing various technologies like GoLang, microservices, SQL/NoSQL databases, and Docker. The role requires 5+ years of experience in web application development and knowledge of agile methodologies.

Application Developer-Open Source

Company: IBM

Location: Shenyang, CN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting as a Software Developer, highlighting the role's responsibilities, required education, and technical expertise. It emphasizes the chance to work with cutting-edge technologies and collaborate with clients globally to improve hybrid cloud and AI solutions.

Package Consultant-SAP SCM PP

Company: IBM

Location: Pune, IN

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunities for collaboration with clients, working with visionaries, and leveraging IBM's technology platforms. It emphasizes the importance of curiosity, continuous learning, and long-term career growth. The role of a senior SAP Consultant is also discussed, focusing on strategic solution focus, comprehensive solution delivery, and required education and technical expertise.

PROCESS DELIVERY SPECIALIST-RECORD TO REPORT

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Process Analyst in the Record to Report domain. The role involves coordinating accounting activities, identifying risks and opportunities, and adhering to client Service Level Agreements. The position requires a bachelor's degree, preferably a master's degree, and experience in the Record to Report domain. The company culture emphasizes long-term career growth, learning opportunities, and a supportive environment.

Data Scientist Intern

Company: IBM

Location: GRONINGEN, NL

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the focus on long-term relationships, collaboration with clients, and working with visionaries across industries. It emphasizes the importance of curiosity, knowledge, and continuous learning. The role involves building an intelligent automated talent-matching system using NLP techniques to analyze project requirements and CV data, ranking suitable candidates based on skills, experience, and seniority, and providing transparent explanations through an LLM-powered layer.

Business Transformation Consultant-IoT & PLM

Company: IBM

Location: Gurgaon, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The position requires experience in ARAS PLM implementation, development, and customization, as well as knowledge of enterprise application deployment methodologies and PLM domain concepts.

Gouverneur(e) des Données Senior (Data Steward)

Company: IBM

Location: BROMONT, CA

Posted Dec 04, 2025

IBM Bromont is a high-tech manufacturing company that values its employees' skills and offers a secure, climate-controlled work environment with competitive compensation and benefits. They are seeking a Data Steward to ensure data governance, quality, and compliance for their analytical and operational processes, using IBM tools like Watsonxgovernance, Watsonxdata, and IBM Knowledge Catalog.

Safety & Industrial Hygiene Professional

Company: IBM

Location: Yorktown Heights, US

Posted Dec 04, 2025

This text describes a job role for an Industrial Hygiene Safety professional requiring expertise in occupational safety, health risk management, and program development. It outlines responsibilities such as conducting safety surveys, maintaining regulatory compliance, and collaborating with teams to improve workplace wellbeing.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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