Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Technical Support Engineer

Company: Magnet Forensics

Location: UK

Posted Dec 02, 2025

Magnet Forensics is a global leader in digital investigative software, serving thousands of customers worldwide. The company is expanding its global presence and is looking for a Technical Support Engineer to provide frontline technical support to customers using their mobile access and extraction suite of products. The role involves delivering exceptional customer service, maintaining case health, collaborating with teams, and contributing to a customer-facing knowledge base.

Staff Backend Software Engineer - Developer Experience

Company: Canva

Location: New Zealand

Posted Dec 02, 2025

Canva is a company that is redefining how the world experiences design. They offer a flexible work environment with campuses in Sydney and Melbourne, and coworking spaces in other cities. The company is focused on leading the design and implementation of AI-powered SDKs and platform APIs to empower developers. They are looking for a Staff Software Engineer to lead the design and implementation of these SDKs and APIs, and to partner with cross-functional teams to ensure exceptional developer ergonomics and scalability.

Data Migration Engineer

Company: NECSWS

Location: UK

Posted Dec 02, 2025

The company is seeking an experienced Data Migration Engineer to support a large-scale migration project. The role involves designing, developing, and executing migration strategies to ensure data is transferred accurately, securely, and efficiently. The ideal candidate should have strong SQL expertise, particularly in MySQL, and be able to take ownership of migration tasks, identify risks, and collaborate with stakeholders.

Sr Account Executive

Company: KlearNow.ai

Location: UK

Posted Dec 02, 2025

KlearNowAI promotes its mission to futurize global trade through AI-powered solutions, emphasizing empowerment of supply chains and a people-first culture. The company highlights opportunities for growth, innovation, and impactful roles in logistics, with a focus on diversity and professional development.

Director Trust & Safety, Player Care - Monopoly GO!

Company: Scopely

Location: UK,Ireland,Portugal

Posted Dec 02, 2025

Scopely is seeking a Director of Trust and Safety to lead a high-performing team in ensuring player integrity, security, and confidence across their games and services. The role involves building and scaling a multidisciplinary Trust & Safety organization, driving counter-cheating excellence, protecting player accounts, managing key tech partnerships, shaping policy and process, collaborating across teams, and owning business outcomes.

Solution Engineer

Company: Yubico

Location: France

Posted Dec 02, 2025

Yubico, a secure authentication leader, emphasizes global security and employee well-being. They offer flexible work and philanthropy, seeking Solutions Engineers for growth.

Assistant Controller

Company: Shippo

Location: USA

Posted Dec 02, 2025

Shippo is a shipping platform that provides ecommerce businesses with competitive shipping rates, label printing, automated international documents, shipment tracking, and returns processing. The company's Finance team is seeking a Senior Manager/Director Assistant Controller to lead and scale core operational accounting processes, including payroll, benefits, accounts payable, reimbursements, operating expenses, and tax. The ideal candidate will have 10+ years of progressive accounting experience, strong knowledge of US GAAP and operational accounting best practices, and experience using Ramp and Netsuite.

Associate Machine Learning Engineer - Trust & Safety Intelligence

Company: Spotify

Location: USA

Posted Dec 02, 2025

The text highlights Spotify's Trust & Safety team developing AI/ML systems for platform safety, emphasizing innovation, collaboration, and compliance. It outlines roles in building scalable models, ensuring transparency, and fostering inclusive workplaces while showcasing the company's mission and benefits.

Database Administrator

Company: ImageTrend

Location: USA

Posted Dec 02, 2025

ImageTrend Inc is a company dedicated to providing software solutions, data analytics, and services for healthcare and emergency response. They value innovation, client commitment, and world-class implementation and support. The Database Administrator role is responsible for ensuring database stability, security, and performance, collaborating with development teams, and maintaining data integrity.

Technical Support Representative I

Company: Seagull Software

Location: USA

Posted Dec 02, 2025

Seagull Software LLC is a global leader in real-time item-level visibility and label management solutions. They provide innovative tools for traceability, authentication, and automated inventory management. The company offers a BarTender platform for designing, managing, printing, and automating the production of labels, barcodes, and RFID tags. Seagull Software is a growing, profitable midsize business with a 40-year history, headquartered in Redmond, Washington, with offices across the US, Europe, and Asia.

Software Development Engineer in Test

Company: Magnet Forensics

Location: USA

Posted Dec 02, 2025

Magnet Forensics is a global leader in digital investigative software development. They are expanding their team and seeking a Software Development Engineer in Test (SDET) to join their Quality Assurance team. The company offers competitive compensation, benefits, and a commitment to continuous learning and diversity.

Media Supervisor - Paid Social

Company: EVERSANA

Location: USA

Posted Dec 02, 2025

EVERSANA INTOUCH is a global marketing agency network serving the life sciences industry. They provide next-generation creative, media, and data analytics services for clients. The company values diversity, inclusion, and patient-centricity. They are looking for a Media Supervisor Paid Social to lead and manage paid social campaigns for health and life sciences clients.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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