Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

GPSU Cybersecurity Summer Internship

Company: GuidePoint Security

Location: USA

Posted Dec 02, 2025

GuidePoint Security offers a part-time remote internship for students pursuing a career in cybersecurity. The internship includes hands-on technical development, real-world security response, collaborative project work, team shadowing, and vendor training. Candidates must be located in the US, enrolled full-time in college, and have a basic understanding of IT, networking, operating systems, and security.

Senior Product Manager - Platform team

Company: Goodnotes

Location: Europe

Posted Dec 02, 2025

This job posting highlights a high-impact Product Manager role at Goodnotes, focusing on transforming the platform into a collaborative B2B workspace. The position emphasizes technical expertise, strategic leadership, and collaboration with cross-functional teams. Benefits include flexible work arrangements, professional development support, and global team collaboration opportunities.

RN Clinical Consultation

Company: Sedgwick

Location: USA

Posted Dec 02, 2025

Sedgwick is a company that values its employees and offers a caring culture, work-life balance, and opportunities for growth. They are recognized as one of the best workplaces in the financial services and insurance industry. They are currently hiring a part-time nurse to join their team and provide triage services to assess needs and give appropriate care advice.

IMS Engineer

Company: Telnyx

Location: Ireland,Netherlands,Poland

Posted Dec 02, 2025

The text describes the role of designing, implementing, and operating a carrier-grade IMS core on Kamailio for Telnyx. It outlines the responsibilities, required skills, and nice-to-have skills for the position. The role involves designing and building PISCSCF call flows, productizing prototypes into supportable services, tuning performance and scale, ensuring reliability, implementing security measures, contributing to the Kamailio community, and keeping the voice core healthy. The ideal candidate should have VoLTE expertise, core IMS/SIP knowledge, Kamailio mastery, software engineering skills, and experience with Linux networking, automation, and communication.

Senior Software Engineer - MetaMask (Advanced Trading)

Company: Consensys

Location: USA

Posted Dec 02, 2025

Consensys is a leading blockchain and web3 software company pioneering innovation in the ecosystem. They offer tools like MetaMask and Infura, emphasizing accessibility and collaboration. The text highlights their mission to empower builders and developers while promoting a supportive engineering culture at MetaMask.

Software Development Engineer II - Map Data Publication

Company: Mapbox

Location: USA

Posted Dec 02, 2025

Mapbox is a leading platform for location-aware businesses, offering tools for navigation and data services. They seek a Software Development Engineer II to expand data publication services, emphasizing collaboration and innovation.

Real Specialist

Company: Saviynt

Location: USA

Posted Dec 02, 2025

Saviynt is a leading identity security platform that helps organizations safeguard digital assets, drive operational efficiency, and reduce compliance costs. The Renewal Specialist role is responsible for managing and executing renewal transactions, collaborating with various teams to ensure timely and accurate renewals, and identifying upsell and cross-sell opportunities. Saviynt offers a collaborative culture, competitive compensation, and benefits, and is recognized as a leader in identity security.

Director of UX

Company: HubSpot

Location: USA

Posted Dec 02, 2025

HubSpot is seeking a strategic and empathetic design leader to drive the vision for their Upmarket segment, a rapidly growing customer base. The Director of UX for Upmarket will shape the experience for larger and more complex businesses, leading a team of designers to create intuitive, powerful, and scalable solutions. This role sits at the intersection of design craft, strategy, and business impact, partnering closely with Product, Engineering, and Research leadership.

Happiness Engineer – Customer Support & Success

Company: Automattic Careers

Location: North America,Latin America,Europe,Africa,APAC

Posted Dec 02, 2025

Automattic's Happiness Engineers are responsible for creating and protecting the customer experience. They introduce customers to the open web, teach and solve technical problems, and advocate for customers internally. The role involves customer support, identifying problems, finding efficiency improvements, and piloting new services. Automattic values long-term careers, internal growth, and diverse experiences.

Staff Product Manager - AI Security, Data Access Governance and DLP

Company: Dropbox

Location: USA

Posted Dec 02, 2025

Dropbox is expanding its AI-powered security capabilities to help SMB and midmarket businesses secure and manage their content. The company is seeking a Staff Product Manager to lead the development of next-generation security products, integrate Nira's governance capabilities, and drive a standalone security offering for the broader market.

Software Engineer - Support

Company: Bugcrowd

Location: Mexico

Posted Dec 02, 2025

Bugcrowd is seeking a talented Software Engineer Support to join their Engineering Support team. The role involves troubleshooting technical issues, liaising with issue submitters, and collaborating with various teams to provide technical guidance and solutions. The ideal candidate should have a strong background in software engineering, experience with SLA-driven support, and proficiency in various technologies and tools.

Alliances Director

Company: Anaplan

Location: Germany

Posted Dec 02, 2025

Anaplan is seeking an experienced Alliance Director to lead their partner ecosystem in Germany. The role involves developing a partner engagement strategy, driving demand generation, raising awareness of Anaplan's solutions, and collaborating with various teams to align partner activities with business goals. The ideal candidate should have deep expertise in alliance management, a proven track record in software sales, strong leadership skills, and excellent communication abilities.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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