Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Machine Learning Engineer

Company: Gametime United

Location: Remote

Posted Dec 01, 2025

The Machine Learning team is responsible for designing, developing, and deploying cutting-edge AIML solutions, owning the full lifecycle from ideation to production. The role involves working closely with the ML Platform and Data Science teams to maximize the impact of ML across every area of the business. Key responsibilities include designing and implementing AIML solutions, taking end-to-end ownership of the machine learning lifecycle, driving business impact, leveraging and contributing to the ML platform, setting technical standards, and evangelizing ML throughout the organization.

Software Developer (Backend SaaS)

Company: Canonical

Location: Remote

Posted Dec 01, 2025

Canonical is a leading provider of open source software and operating systems. They offer a rewarding career for software engineers passionate about open source, Linux, Python, and web services. Landscape, their management tool, is used to deploy, monitor, and manage fleets of Ubuntu systems.

Lead Product Manager- Monopoly Go!

Company: Scopely

Location: Remote

Posted Dec 01, 2025

Scopely is seeking a Lead Product Manager for their Monopoly GO team, emphasizing innovation and player engagement. The role involves leading product features, collaborating with teams, and requiring expertise in F2P games. The company highlights global impact and offers competitive compensation.

Risk Partnerships Manager - Banks & Treasury

Company: Stripe

Location: Remote

Posted Dec 01, 2025

Stripe is a financial infrastructure platform that enables businesses to accept payments, grow revenue, and accelerate new business opportunities. The Risk Partnerships team is responsible for building and maintaining relationships with key partner banks to manage risk for Stripe's business activities. The role involves collaborating with global financial partners to develop and deliver solutions that build Stripe's Global Payments and Treasury Network, while enhancing risk management interactions and executing high-impact initiatives.

Growth Product Manager - Loyalty

Company: Trafilea

Location: Remote

Posted Dec 01, 2025

Trafilea is a consumer tech platform with $1B+ revenue and 12M+ customers seeking a Growth Product Manager to lead loyalty initiatives. The role involves driving subscription growth through data-driven strategies, cross-functional collaboration, and innovative subscription models in a dynamic global team environment.

Software Platform Engineering Manager - Ubuntu for Next-Gen Silicon

Company: Canonical

Location: Remote

Posted Dec 01, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on enterprise initiatives such as public cloud, data science, AI, and IoT. The company is founder-led, profitable, and growing, with a globally distributed team. They are hiring engineering managers to lead teams and optimize Ubuntu for various hardware platforms, with a focus on open source technologies and cutting-edge hardware.

Partnerships Account Executive

Company: Array

Location: Remote

Posted Dec 01, 2025

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs deliver consumer products faster. They offer credit and identity monitoring tools, privacy protection, and a financial ads marketplace. The company is remote-first, focused on high-performing individuals, and seeks a seasoned Partnership Account Executive to drive revenue growth through strategic partnerships.

Senior Gameplay Engineer - Combat

Company: CD PROJEKT RED

Location: Remote

Posted Dec 01, 2025

CD PROJEKT RED is seeking a Senior Gameplay Engineer for Project Sirius, an original video game combining The Witcher world with immersive multiplayer gameplay. The role involves collaborating with designers and animators, building gameplay systems, and writing high-quality code. The company offers a hybrid or fully remote work environment, competitive compensation, and various benefits and perks.

Linux devices software engineer - snapd

Company: Canonical

Location: Remote

Posted Dec 01, 2025

Canonical promotes itself as a leading open-source provider with a globally recognized platform, offering innovative roles in Linux development and emphasizing collaboration, growth, and global opportunities.

Lead Engine Programmer

Company: CD PROJEKT RED

Location: Remote

Posted Dec 01, 2025

CD PROJEKT RED seeks a Lead Engine Programmer to develop innovative RPGs and large-scale open-world games. The role involves technical leadership, team mentoring, and Unreal Engine expertise. The company offers competitive compensation, flexible work arrangements, comprehensive benefits, and a casual, international work environment.

Senior Asset Pipeline TD

Company: CD PROJEKT RED

Location: Remote

Posted Dec 01, 2025

CD PROJEKT RED is seeking a Senior Asset Pipeline TD to join their team working on Cyberpunk 2, the sequel to Cyberpunk 2077. The role involves designing and maintaining custom tools, developing import/export pipelines, and providing technical support. The company offers a hybrid or fully remote work environment, competitive pay, and various benefits and perks.

Staff Data Scientist, Inference - Customer Support

Company: Airbnb

Location: Remote

Posted Dec 01, 2025

The text describes a Staff Data Scientist role at Airbnb's Customer Support team, focusing on causal inference and experimentation to improve customer support experiences. The role involves building segmentation models, determining allocation strategies, measuring long-term impact, guiding experimentation, and providing strategic insights. The ideal candidate should have 9+ years of experience, strong fluency in Python and SQL, familiarity with causal inference and experimentation, and excellent communication skills.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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