Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Sr. Growth Marketing Manager

Company: iHerb

Location: United Arab Emirates

Posted Nov 27, 2025

The Sr Marketing Manager Growth Marketing MENA Markets role is responsible for driving growth strategy across performance marketing channels in the MENA region. The role involves managing paid search, shopping, paid social, display, and video advertising to drive sales, new customer acquisition, and eCommerce app user acquisition. The Senior Manager will build and develop a high-performing team, collaborate with cross-functional stakeholders, and optimize performance marketing campaigns to meet iHerb's goals.

Program Manager

Company: Myriad360

Location: Remote

Posted Nov 27, 2025

This job description seeks a seasoned Program Manager with expertise in complex projects and client relationships, emphasizing strategic mindset, leadership, and collaboration. The role offers opportunities for growth, mentorship, and impactful work in a dynamic organization with strong benefits and a focus on innovation.

Solutions Architect

Company: Unqork

Location: USA

Posted Nov 27, 2025

Unqork is a platform that empowers enterprises to build, test, and run AI-powered applications. It is trusted by large organizations in regulated industries and helps reduce technical debt while promoting innovation. Unqork values inclusive and innovative thinkers and offers a remote-first work environment with various benefits.

Senior Java Software Engineer

Company: Bellwood Labs

Location: USA

Posted Nov 27, 2025

Bellwood is seeking a Senior Java Software Engineer to build and scale business-critical web products. The role requires 5+ years of full-stack software development experience, experience with Java, Spring Boot, and cloud providers like AWS or Azure. The position offers remote work, open PTO, and various benefits.

Strategic Account Executive

Company: GitLab

Location: Germany

Posted Nov 27, 2025

The job posting is for a role in the South of Germany that involves providing account leadership and direction in the pre and post-sales process for GitLab's strategic large prospects and customers. The role requires excellent negotiation, presentation, and closing skills, as well as experience selling into large organizations. The company values customer benefit and encourages applications from candidates who may not match all requirements.

Strategic Sales Manager – Repowering and Service

Company: SMA America

Location: USA

Posted Nov 27, 2025

The Strategic Sales Manager Repowering and Service East Coast position is responsible for driving service sales growth with key accounts across the East Coast region. The role involves supporting and developing key accounts, managing customer requirements, preparing business plans, conducting market analysis, identifying new customers, and collaborating with the Business Unit and Service Organization to improve the service product portfolio. The position requires a Bachelor's degree in electrical engineering or equivalent, several years of experience in managing complex service agreements, and strong business acumen. Preferred qualifications include strong analytical skills, an entrepreneurial spirit, proven success in winning new customers, and proficiency in English, German, and Spanish languages.

Trust & Safety Communications Manager

Company: Reddit

Location: USA

Posted Nov 27, 2025

This job posting seeks a Trust & Safety Communications Manager to shape Reddits media narrative around content moderation and user safety. The role involves proactive communication, cross-functional collaboration, and strategic research on safety policies. The position offers competitive compensation including equity, comprehensive benefits, and career growth opportunities.

Medical Information Specialist (PharmD/RPh preferred)

Company: EVERSANA

Location: USA

Posted Nov 27, 2025

EVERSANA is a global healthcare company committed to improving patient lives through innovative therapies and inclusive culture. The job description highlights Medical Information roles requiring clinical expertise, customer-centric approaches, and compliance with regulatory standards. The company emphasizes diversity, professional growth, and ethical practices while offering competitive benefits and a supportive work environment.

Senior Developer - SysOps Specialist

Company: Scout

Location: USA

Posted Nov 27, 2025

Scout, formerly known as Scout Meetings, is a leading provider of clinical trial patient travel and reimbursements, as well as an online learning management system. The company is seeking a Senior Developer to join their remote team, responsible for designing, developing, and maintaining web applications using PHP Symfony and related technologies. The ideal candidate should have a strong background in PHP, Docker, HTML, Nginx, Twig, Symfony, MongoDB, Git, PHPUnit, Linux, and jQuery, along with experience in Agile, test-driven, and Scrum development methodologies.

Account Director

Company: Dscout

Location: USA

Posted Nov 27, 2025

Dscout is a flexible experience research platform that helps product teams connect with users. They are expanding their team and seeking an Account Director to build partnerships, expand relationships, and drive renewals. Dscout offers a competitive compensation package, benefits, and a remote work stipend.

Solution Consultant CRM (Salesforce)

Company: Digital Alchemy Limited

Location: USA

Posted Nov 27, 2025

Digital Alchemy is a global Marketing Automation Services Provider offering CRM solutions and technical support. The role of a Solution Consultant CRM involves designing, implementing, and maintaining CRM systems to support business strategies. Key responsibilities include development, integration, data management, and technical leadership. Required skills include CRM platform expertise, programming languages, and project management abilities.

Director - Inside Sales

Company: Figma

Location: USA

Posted Nov 27, 2025

The Director of Inside Sales at Figma will lead a global renewals strategy, build world-class programs, and drive operational excellence. The role requires 10+ years of SaaS experience, leadership skills, and a passion for building systems and developing future sales leaders.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

Related Pages