Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Director - Demand Generation

Company: Webflow

Location: USA

Posted Nov 25, 2025

Webflow is building the world's leading AI-native Digital Experience Platform as a remote-first company. They are looking for a Director of Demand Generation to lead and scale B2B growth initiatives, focusing on midmarket and enterprise customers. The role involves developing and executing demand generation strategies, optimizing marketing funnels, and collaborating with cross-functional teams.

Staff Product Manager - Core Sync

Company: Dropbox

Location: USA

Posted Nov 25, 2025

The role of Staff Product Manager for Dropbox's Sync Engine involves leading strategy and execution for the technology that powers seamless file syncing across devices and teams. The position requires a blend of technical depth, strategic vision, and product craftsmanship to translate complex distributed file systems into simple, intuitive user experiences.

Senior Principal Customer Advocate Manager

Company: Unqork

Location: USA

Posted Nov 25, 2025

Unqork is a platform that enables enterprises to build, test, and run AI-powered applications, helping them accelerate growth and reduce technical debt. The company values inclusive and innovative thinkers and has a strong focus on customer success, with a dedicated team that builds relationships, educates customers, and drives adoption. Unqork offers a comprehensive compensation package and benefits, including remote work, unlimited PTO, and a student loan payback program.

Senior Analytics Engineer

Company: Consensys

Location: Remote

Posted Nov 25, 2025

Consensys is a leading blockchain and web3 software company pioneering innovation in the ecosystem. They offer opportunities to work on cutting-edge tools and collaborate with builders worldwide. The Data Team focuses on transforming data into business metrics, with roles requiring expertise in analytics, SQL, and data governance.

Senior Customer Success Manager

Company: Tines

Location: Remote

Posted Nov 25, 2025

This job description outlines a Senior Customer Success Manager role focused on driving strategic growth for an automation platform. The position requires experience in technical account management and collaboration with internal teams to enhance customer outcomes. It emphasizes automation, stakeholder alignment, and product feedback while offering competitive compensation.

Senior Data Engineer

Company: Consensys

Location: Remote

Posted Nov 25, 2025

Consensys is a leading blockchain and web3 software company founded by Joe Lubin, CEO of Consensys and CoFounder of Ethereum. The company has been at the forefront of innovation since 2014, pioneering technological developments within the web3 ecosystem. Consensys offers a suite of products including MetaMask, Infura, Linea, Diligence, and Phosphor, which have become trusted collaborators for users, creators, and developers. The company's mission is to unlock the collaborative power of communities by making the decentralized web universally easy to access, use, and build on.

Senior Manager - Revenue Optimization

Company: The Motley Fool

Location: Canada

Posted Nov 25, 2025

The Motley Fool is a financial services company that provides investment advice and personal finance products. They are looking for a Senior Manager of Revenue Optimization to drive performance improvement across their business by identifying growth opportunities, executing tests, and scaling successful strategies. The role involves analyzing data, optimizing conversion rates, writing conversion-focused copy, and communicating key findings to stakeholders.

Senior AI Full-Stack Software Engineer

Company: Skedda

Location: Europe

Posted Nov 25, 2025

Skedda offers a senior AI-focused fullstack developer role with a competitive salary of $75k-$85k, flexible hours, and a collaborative environment. The company emphasizes innovation, quality, and employee growth through benefits like hardware choice, zero technical debt, and direct leadership exposure.

Lead Site Reliability Engineer

Company: Masabi

Location: Colombia

Posted Nov 25, 2025

Masabi is a company that builds fare collection platforms for public transport, powering the journeys of millions worldwide. They offer a Justride platform used in over 250 locations globally and have partnered with major players like Uber and Moovit. Masabi is looking for a Lead Site Reliability Engineer to join their platform team and help scale and operate their global infrastructure.

Senior Product Manager - Communications

Company: Hostaway

Location: Europe

Posted Nov 25, 2025

Hostaway seeks a Senior Product Manager to drive AI-powered communication solutions. The role offers remote work, equity, and a dynamic global team in a growing SaaS company with competitive compensation and professional growth opportunities.

Business Onboarding Specialist

Company: Kraken

Location: Brazil,Chile,Uruguay,Mexico

Posted Nov 25, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer a fully remote work environment with a strong collaborative spirit and a focus on compliance, security, and client support. The Business Onboarding team ensures a seamless onboarding process for new business clients, with a focus on KYB, CDD, and AML compliance.

Senior Salesforce Developer - Managed Storefront

Company: Dropbox

Location: USA

Posted Nov 25, 2025

The role is for a Senior Salesforce Developer with CPQ expertise to support Dropbox's quote-to-cash process. The position involves designing and delivering scalable CPQ solutions, customizing workflows, integrating systems, gathering requirements, testing, documenting, and providing support. The ideal candidate has 8+ years of Salesforce CPQ development experience, relevant certifications, and strong interpersonal skills.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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