Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Senior DevOps Engineer - Linea

Company: Consensys

Location: EMEA

Posted Nov 25, 2025

Consensys is a leading blockchain and web3 software company founded by Joe Lubin, CEO of Consensys and CoFounder of Ethereum. Since 2014, Consensys has been at the forefront of innovation, pioneering technological developments within the web3 ecosystem. Their mission is to unlock the collaborative power of communities by making the decentralized web universally easy to access, use, and build on.

Field Privacy Strategist

Company: TrustArc

Location: USA

Posted Nov 25, 2025

TrustArc Inc seeks a Field Privacy Strategist to join their team, focusing on privacy compliance and innovation. The role involves collaborating with executives and teams to ensure regulatory alignment and customer trust, offering competitive compensation and a flexible work environment.

Senior Customer Success Manager

Company: Aria Systems

Location: USA

Posted Nov 25, 2025

Aria Systems is seeking a Senior Customer Success Manager to join their growing Customer Success team. The role involves building relationships with enterprise customers, driving growth and satisfaction, and delivering impactful business reviews. The ideal candidate will have a proven track record in customer-facing roles, expertise in building long-term strategic relationships, and excellent communication skills.

Engineering Manager - MetaMask (Assets)

Company: Consensys

Location: USA

Posted Nov 25, 2025

Consensys is a leading blockchain and web3 software company founded by Joe Lubin, CEO of Consensys and CoFounder of Ethereum. Since 2014, Consensys has been at the forefront of innovation, pioneering technological developments within the web3 ecosystem. Their product suite includes MetaMask, Infura, Linea, Diligence, and the NFT toolkit Phosphor, making them a trusted collaborator for users, creators, and developers. Consensys' mission is to unlock the collaborative power of communities by making the decentralized web universally easy to access, use, and build on.

(Remote & Part-time) Search Quality Rater-US

Company: Welo Data

Location: USA

Posted Nov 25, 2025

Welocalize is seeking English speakers to work as Search Quality Raters, evaluating and improving online search engine results. The position offers flexible scheduling, competitive pay, and benefits. Applicants must be fluent in English, have strong online research skills, and be dedicated to the Search Quality rating program.

Machine Learning Engineer Intern - Poe

Company: Quora

Location: Canada

Posted Nov 25, 2025

Quora offers a 16-week internship focused on AI and LLM development with opportunities to work on impactful projects, collaborate with experienced teams, and access benefits like remote work reimbursement and equity refreshers. The role emphasizes growth, mentorship, and contributing to innovative products while valuing diversity and inclusivity.

Senior Incident Response Analyst

Company: Tines

Location: USA

Posted Nov 25, 2025

The job posting is for a Senior Security Operations Engineer to help grow and mature the security program at Tines. The role involves driving security projects, performing security reviews, scaling detection and response capabilities, reviewing bug bounty reports, assisting with security questionnaires, supporting vendor security reviews, tracking vulnerability remediation, providing security training, acting as an escalation point, proactively hunting for threats, performing oncall duties, ensuring security controls are deployed and tested, and mentoring junior engineers. The ideal candidate should have 6-10 years of experience in a security role, excellent written and verbal English skills, deep familiarity with cloud security fundamentals, familiarity with securing container technologies, background in automating security tasks, knowledge of commandline log analysis, common attacks, and OS hardening for Linux and macOS, experience working on an oncall rotation, excellent analytical and time management skills, and the ability to work autonomously or collaboratively with peers.

Sales Development Representative

Company: OnBoard

Location: USA

Posted Nov 25, 2025

The Sales Development Representative role involves developing demand for the company's products and solutions by establishing relationships with prospective customers, qualifying leads, and collaborating with sales and marketing teams. The position offers opportunities for growth and professional development, with a focus on quota achievement, pipeline tracking, and utilizing various sales tools and technologies.

People Analytics Delivery Program Manager

Company: One Model

Location: USA

Posted Nov 25, 2025

One Model is seeking a seasoned SaaS Program Manager to establish the operational heartbeat of their People Analytics Delivery team. The role involves end-to-end program management of the entire Delivery portfolio, including customer implementations and data projects. The ideal candidate will have 5+ years of program management experience, preferably in a B2B SaaS or HR SaaS environment, and will be responsible for program governance, capacity planning, process improvement, and executive project management.

Backend Product Software Engineer - Financial Data

Company: Dropbox

Location: Mexico

Posted Nov 25, 2025

The role of a Product Backend Engineer at Dropbox involves transforming the infrastructure that powers financial and commerce systems. The engineer will join the Finance Data Engineering team to build backend services and platforms for reliable, scalable, and future-ready financial reporting and commerce capabilities. The work focuses on designing and developing core backend systems, collaborating with engineering, finance, and data teams, and reimagining commerce and financial infrastructure from the ground up.

Analytics Manager (Product)

Company: Consensys

Location: USA

Posted Nov 25, 2025

Consensys and MetaMask are seeking a data team lead to help scale their self-custody wallet to billions of users. The role involves leading a team of data analysts, developing product analytics capabilities, fostering a data-driven culture, and translating complex data into clear narratives. The ideal candidate should have experience leading analytics teams, expertise in event logging, SQL, Python, and dbt, and a collaborative mindset.

Technical Accounting and Financial Reporting Manager

Company: Consensys

Location: USA

Posted Nov 25, 2025

Consensys is a leading blockchain and web3 software company founded by Joe Lubin, CEO of Consensys and CoFounder of Ethereum. The company has been at the forefront of innovation since 2014, pioneering technological developments within the web3 ecosystem. Consensys inspires and champions the builder instinct in everyone by making web3 universally easy to use and develop on, with a mission to unlock the collaborative power of communities by making the decentralized web universally easy to access, use, and build on.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

Related Pages