Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Senior Analyst, Financial Operations - Transportation

Company: Reserv

Location: USA

Posted Nov 23, 2025

Reserv is an insurtech company that uses AI and automation to improve claims efficiency. They are seeking a Senior Analyst to lead financial reconciliations and process improvements for their transportation customers. The role requires strong analytical skills, experience with financial tools, and the ability to work in a fast-paced environment.

Social & Creative Strategy Manager

Company: Megaport

Location: USA

Posted Nov 23, 2025

Megaport, a global leader in Network as a Service (NaaS), emphasizes a collaborative and supportive work culture with a focus on innovation and customer-centricity. The role seeks a creative leader to shape brand narratives across multiple channels while driving community engagement and content quality through strategic storytelling and cross-functional collaboration.

Data Engineer

Company: Zapier

Location: North America,EMEA

Posted Nov 23, 2025

Zapier is seeking a Data Engineer to help shape data systems and scale automation globally. The role involves building scalable data services, collaborating with teams, and ensuring data reliability. The company emphasizes diversity, remote work flexibility, and a commitment to inclusion.

Senior Software Engineer

Company: SciLeads

Location: UK

Posted Nov 23, 2025

SciLeads is a fast-growing, award-winning SaaS company in the life science and pharmaceutical industry. They are seeking an experienced Senior Software Engineer to lead technical vision and drive the development of their platform. The company values putting people first and offers a fully remote working culture with various benefits.

Cloud Data Engineer (SQL, AI Search, and Observability)

Company: OnBoard

Location: USA

Posted Nov 23, 2025

The Cloud Data Engineer role involves designing, deploying, and operating SQL Server workloads and AI search platforms. Key responsibilities include building AI search and Elasticsearch clusters, collaborating with developers and ML teams, integrating observability, optimizing SQL queries, securing data access, automating operations, implementing IaC, driving incident resolution, and maintaining technical documentation. The ideal candidate should have 3-5 years of experience managing Microsoft SQL Server, strong experience with full-text and semantic search, experience with RAG/LLM architectures, proficiency in tuning database performance, experience with observability platforms, automation scripting, and Infrastructure-as-Code.

Sr. Data Engineer

Company: Zapier

Location: North America

Posted Nov 23, 2025

Zapier is a company that builds automation and AI products to help businesses scale. They are looking for a Senior Data Engineer to help shape the future of data usage in their products. The role involves architecting and scaling data systems, defining data architecture and standards, driving standards quality and governance, performance tuning, maintenance and optimization, advancing reusability and enablement, and influencing technical direction. Zapier values diversity, inclusion, and remote work.

Senior Full Stack Engineer

Company: PadSplit

Location: Latin America

Posted Nov 23, 2025

PadSplit is hiring a Full Stack Engineer to join an international engineering team. The role requires proficiency in both frontend and backend technologies, strong problem-solving skills, and the ability to work collaboratively in a Pod. The ideal candidate will develop and maintain both frontend and backend components, optimize application performance, and stay updated with the latest industry trends.

Director of Vertical Marketing - Student Loan Refinance

Company: QuinStreet

Location: USA

Posted Nov 23, 2025

The job posting is for a Director of Vertical Marketing Student Loan Refinance role at AmONE Financial Solutions. The position involves managing client relationships, optimizing campaigns, and contributing to the growth of the vertical. The ideal candidate should have strong relationship-building skills, excellent communication abilities, and experience in account management within digital media or performance marketing.

Salesforce Technical Architect

Company: TTEC Digital

Location: USA

Posted Nov 23, 2025

TTEC Digital is seeking a Salesforce Technical Architect to join their growing Salesforce Practice. The role involves driving technical solutions, collaborating with various teams, and providing product consulting across the Salesforce platform. The company values employee well-being and offers a remote, full-time position with competitive compensation and benefits.

Solutions Architect - WAMS

Company: SpryPoint

Location: USA

Posted Nov 23, 2025

SpryPoint is a high-growth software company revolutionizing the utility industry with its cloud-native platform. Founded in 2012, the company has grown to 285+ employees serving 100+ utility clients across North America and the Caribbean. SpryPoint's mission is to provide comprehensive solutions that modernize the metertocash process, with a focus on customer success and continuous improvement.

Director of Vertical Marketing - Small Business Loans

Company: QuinStreet

Location: USA

Posted Nov 23, 2025

The job posting is for a Director of Vertical Marketing Small Business Loans at AmONE Financial Solutions. The role involves managing client relationships, optimizing campaigns, and contributing to the growth of the vertical. The ideal candidate should have strong relationship-building skills, excellent communication abilities, and experience in account management within digital media or performance marketing.

Mobile Engineer (React Native)

Company: PadSplit

Location: Latin America

Posted Nov 23, 2025

PadSplit is seeking a proactive React Native Mobile Engineer to lead mobile app development, enhance web frontend using Reactjs, and collaborate cross-functionally. The role involves building and optimizing mobile apps, enhancing web interfaces, collaborating with design and product teams, ensuring code quality, optimizing performance, and driving development. The ideal candidate should have expertise in React Native, strong Reactjs skills, backend awareness, database knowledge, version control mastery, testing proficiency, problem-solving strength, and effective communication.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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