Provide A Positive Customer Service Experience Jobs in New York City, NY

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Looking for Provide A Positive Customer Service Experience jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Provide A Positive Customer Service Experience position in the New York City, NY area.

Senior Labor Lawyer

Company: IBM

Location: Mexico City, MX

Posted Dec 09, 2025

This job description outlines a legal role requiring expertise in Mexican labor law, HR support, litigation management, and cross-functional collaboration. It specifies educational qualifications, technical expertise, and preferred skills such as fluency in English, critical thinking, and strong organizational abilities.

Application Developer-Adobe Experience Manager

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and opportunities to drive digital transformation through technical expertise. It outlines responsibilities as an Application Developer specializing in Adobe Experience Manager and highlights required skills in AEM, Java, and digital experience platforms.

Application Developer-AWS Cloud Modernization - GOLANG

Company: IBM

Location: NO City, BR

Posted Dec 09, 2025

This text describes a job role in IBM Consulting focusing on cloud and AI solutions, requiring expertise in Golang, AWS services, and DevOps practices. It outlines responsibilities like developing payment systems, collaborating with teams, and ensuring application scalability.

Senior Workday Integrations Consultant

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This role involves working with clients to deliver Workday solutions, requiring expertise in integrations and technologies. It offers opportunities for growth and collaboration across industries.

Collections Professionals

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This job posting describes an Order to Cash Collections role at IBM, emphasizing responsibilities like managing customer orders, invoicing, credit collections, and dispute resolution. It highlights required skills in accounting software, communication, and teamwork, while showcasing IBM's innovative environment and opportunities for professional growth.

Recruiter (RPO)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This text describes a recruiter role involving candidate processing, hiring manager collaboration, Agile practices, and specific qualifications. It outlines responsibilities like scheduling interviews, maintaining client relationships, and sourcing talent while emphasizing attention to detail and location requirements.

Senior Managing Consultant - SAP OTC S4 HANA

Company: IBM

Location: No City, US

Posted Dec 09, 2025

This job description highlights a senior SAP consultant role at IBM Consulting, emphasizing collaboration with global clients, leadership in SAP solutions, and opportunities for career growth. The position requires expertise in SAP systems, project management, and AI/cybersecurity knowledge, with flexible work arrangements.

HR Practitioner

Company: IBM

Location: Naga City, PH

Posted Dec 09, 2025

IBM Consulting offers a career focused on global collaboration, innovation in hybrid cloud and AI, and professional growth. The role involves improving client operations, leveraging technology, and fostering a culture of empathy and continuous learning.

Application Consultant-DevOps

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise in DevSecOps, and strategic contributions through cloud-native technologies and automation.

Spanish Speaking - Recruitment Coordinator

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This job description outlines a Spanish-speaking Recruitment Coordinator role with responsibilities including interview coordination, offer management, background checks, and onboarding. It specifies language proficiency requirements, experience in recruitment administration, and work location preferences.

Package Consultant-Workday HCM & Compensation

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and opportunities for professional growth. It outlines responsibilities involving technical expertise, project management, and implementation of Workday solutions, highlighting skills development and impactful client outcomes.

Accounts Receivables Fresh Graduates

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

The text describes IBM's innovative work environment and the responsibilities of an Accounts Receivable Analyst role, emphasizing opportunities for collaboration, problem-solving, and professional growth within a dynamic technical team.

Frequently Asked Questions

What are typical salary ranges for Provide A Positive Customer Service Experience roles by seniority?
Entry‑level specialists typically earn $45k‑$60k; mid‑level roles range $60k‑$80k; senior positions $80k‑$110k; and director‑level roles can reach $110k‑$140k, with adjustments for location and technical stack.
What skills and certifications are required for these positions?
Core skills include proficiency with Zendesk, ServiceNow, Intercom, and Salesforce Service Cloud; understanding CSAT, NPS, and SLA metrics; data analysis in Excel or SQL; strong communication and empathy. Certifications such as Zendesk Certified Administrator, Salesforce Service Cloud Specialist, and Certified Customer Service Professional (CCSP) are highly valued.
Is remote work available for Provide A Positive Customer Service Experience roles?
Many companies offer full remote, hybrid, or on‑site options. Because customer support often requires 24/7 coverage, remote arrangements frequently include rotating shifts to serve global markets.
What career progression paths exist within this field?
Typical progression: Customer Support Specialist → Senior Specialist → Team Lead → Customer Success Manager → Director of Customer Experience → VP of Customer Experience. Advancement depends on mastering cross‑functional tools, process improvement, and metrics‑driven impact.
What industry trends are shaping Provide A Positive Customer Service Experience?
Trends include AI‑driven chatbots and predictive churn analytics, integration of customer journey platforms, emphasis on self‑service knowledge bases, and real‑time sentiment dashboards. Companies are investing in proactive support and customer success to differentiate in competitive markets.

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