Provide A Positive Customer Service Experience Jobs

1,889,638 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Project Administrator-Project Support (Marisse Gueco)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 17, 2025

IBM Consulting offers career opportunities focused on client collaboration, innovation, and growth. The role involves project management, technical expertise, and fostering creativity to drive meaningful change.

Advisory Visual Designer/Illustrator for Carbon Design System

Company: IBM

Location: Mulhuddart, IE

Posted Dec 17, 2025

The text describes IBM's Carbon Design System, an open-source design framework for creating consistent digital experiences. It outlines the role of a Visual Designer and Illustrator needed to evolve the system, emphasizing collaboration, accessibility, and scalable visual assets. The job requires expertise in typography, illustration, and design tools, with a focus on contributing to open-source communities and maintaining design standards across IBM's ecosystem.

Project Manager-SAP HANA ADM

Company: IBM

Location: Gurgaon, IN

Posted Dec 17, 2025

This job description highlights a Project Manager role at IBM Consulting, emphasizing collaboration with global clients, hybrid cloud/AI expertise, and career growth opportunities. Responsibilities include leading projects, managing teams, and delivering SAP solutions. Requirements include a bachelor's degree, SAP experience, and project management certifications.

DevSecOps Engineer Intern

Company: IBM

Location: Singapore, SG

Posted Dec 17, 2025

IBM seeks passionate interns to drive innovation and solve complex challenges, emphasizing technical skills and growth in a dynamic, inclusive environment.

Information Developer (Technical Writer) – Storage

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 17, 2025

This job description outlines a technical writer role focused on creating high-quality documentation for storage products. Responsibilities include developing customer-facing content, collaborating with cross-functional teams, and adhering to IBM's style guidelines. Required skills involve English communication, DITA markup, and UX design knowledge, with preferences for advanced degrees and specific tools like Adobe Experience Manager.

Software Developer (f/m/x)

Company: IBM

Location: Ehningen, DE

Posted Dec 17, 2025

This job posting highlights opportunities to shape enterprise software development, collaborate with global teams, and make a significant impact on SAP solutions. The role emphasizes innovation, career growth, and working with cutting-edge technologies in a dynamic environment.

Senior Services Project Manager

Company: IBM

Location: MADRID, ES

Posted Dec 17, 2025

This job description highlights a senior project manager role at IBM Software, emphasizing collaboration on cloud-native solutions and managing complex projects. The position offers opportunities to work with cross-functional teams, deliver exceptional client experiences, and contribute to innovative AI-powered technologies. Requirements include PMP certification, bilingual skills, and experience with cloud transformation projects.

Application Developer-Open Source

Company: IBM

Location: Pune, IN

Posted Dec 17, 2025

The text promotes IBM Consulting's career opportunities, emphasizing collaboration, innovation, and growth. It highlights working with global clients on hybrid cloud and AI projects, leveraging IBM technology, and fostering a culture of curiosity and continuous improvement. Technical requirements include Python, Spark, and database expertise.

Industry Consultant-Banking

Company: IBM

Location: BANGALORE, IN

Posted Dec 17, 2025

This job description outlines a role at IBM Consulting's Client Innovation Centers, emphasizing opportunities for professional growth, technical expertise development, and collaboration with clients. Responsibilities include strategic solution leadership, team management, and comprehensive solution delivery. Required skills involve banking industry experience, Agile methodologies, and technical knowledge in data protection and encryption.

AR Contact Center Practitioner

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 17, 2025

This job description outlines a customer service role at IBM's consulting centers, emphasizing collaboration, innovation, and problem-solving. Responsibilities include handling customer inquiries, providing technical support, and ensuring satisfaction through effective communication and empathy. The position requires 12 years of call center experience, strong interpersonal skills, and adaptability to multishift environments.

Infrastructure Specialist Jnr.

Company: IBM

Location: BRATISLAVA, SK

Posted Dec 17, 2025

The job description outlines a TAM role at IBM Infrastructure & Technology, focusing on client support, technical expertise, and career growth. It highlights responsibilities, required skills, and preferred qualifications, emphasizing a supportive environment and opportunities for innovation.

Intern - Communication & Marketing

Company: IBM

Location: GRONINGEN, NL

Posted Dec 17, 2025

The text promotes IBM Consulting's career opportunities, emphasizing collaboration, innovation, and growth. It highlights roles in marketing, client engagement, and leveraging IBM's technology to drive impactful solutions while valuing employee development.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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