Provide A Positive Customer Service Experience Jobs

1,889,638 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Security Specialist Intern - Infrastructure Security

Company: IBM

Location: Giza, EG

Posted Dec 17, 2025

The text describes a career in IBM Consulting focused on client relationships, hybrid cloud/AI solutions, and security expertise. It highlights opportunities for growth, innovation, and technical skills development in a collaborative environment.

Package Consultant-Oracle Business Analytics

Company: IBM

Location: Kolkata, IN

Posted Dec 17, 2025

The text describes a consulting role at IBM focusing on hybrid cloud and AI solutions, emphasizing collaboration, innovation, and career growth. It outlines responsibilities, required skills in technology integration, and the importance of continuous learning in a supportive work environment.

Quality Engineer-Automation

Company: IBM

Location: BANGALORE, IN

Posted Dec 17, 2025

The role involves working in IBM's delivery centers to deliver technical expertise, requiring teamwork, training skills, and technical testing abilities.

WW Solution Architect – Multiple Focus Areas (see below)

Company: IBM

Location: Krakow, PL

Posted Dec 17, 2025

IBM's job role emphasizes collaboration, innovation, and career growth, offering opportunities to solve complex challenges and drive digital transformation through technology expertise and a supportive culture.

Oracle Cloud Projects & Grants Lead (Public Sector/K12)

Company: IBM

Location: Irvine, US

Posted Dec 17, 2025

This job description outlines a role as an Oracle Cloud PPM Lead, requiring expertise in managing project portfolio modules, client collaboration, and strategic partnerships. Responsibilities include leading project implementations, configuring systems, and ensuring alignment with business processes. The position demands extensive ERP experience, strong communication skills, and the ability to work in a dynamic environment.

Data Scientist-Advanced Analytics - Junior

Company: IBM

Location: NO City, BR

Posted Dec 17, 2025

This job posting describes a role within IBM Consulting's innovation centers, focusing on data visualization tools like PowerBI, Spotfire, and Tableau. The position requires a bachelor's degree and expertise in data visualization technologies, with emphasis on delivering technical solutions to clients worldwide.

Application Developer - RPA

Company: IBM

Location: Multiple Cities

Posted Dec 17, 2025

The text describes an Application Developer role at IBM, highlighting responsibilities like software development, strategic projects, and career growth opportunities. It emphasizes benefits such as learning resources, global impact, and cross-functional collaboration, while mentioning perks like travel and skill development.

SAP PLM Technical Support

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 17, 2025

The text describes a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients and technical expertise in SAP systems. It outlines responsibilities involving implementation and support of PLM solutions, along with required skills in ABAP and problem-solving for enterprise-level companies.

Industry Consultant-Public Sector

Company: IBM

Location: BANGALORE, IN

Posted Dec 17, 2025

This job posting seeks an experienced Healthcare Payer Industry Consultant with expertise in Care Management and Utilization Management. The role involves supporting Care Radius application development, collaborating with stakeholders, and driving workflow improvements. It emphasizes IBM Consulting's focus on innovation, client impact, and career growth through technical and industry expertise. Required skills include domain knowledge, technical proficiency with Care Radius, and collaboration across cross-functional teams.

Application Developer Intern

Company: IBM

Location: Giza, EG

Posted Dec 17, 2025

This text promotes IBM Consulting as a career path emphasizing long-term client relationships, collaboration, and innovation. It highlights opportunities to work with leading companies on hybrid cloud and AI projects, supported by IBM's technology. The role involves integration design, automation, and compliance, with a focus on growth, empathy, and technical expertise.

Java Software Developer

Company: IBM

Location: Hursley, GB

Posted Dec 17, 2025

This job description highlights opportunities to work on innovative WebSphere technologies, collaborate with senior engineers, and contribute to cloud-native and AI advancements in a supportive environment.

Application Developer-ServiceNow

Company: IBM

Location: BANGALORE, IN

Posted Dec 17, 2025

This role involves collaborating with global clients on innovative projects, requiring a bachelor's degree and certifications in ServiceNow products, with opportunities for professional growth through strategic partnerships and technology platforms.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

Related Pages