Provide A Positive Customer Service Experience Jobs

1,889,638 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Senior Solutions Consultant

Company: Apollo.io

Location: USA

Posted Dec 16, 2025

This text describes a Senior Solutions Consultant role at Apolloio, highlighting responsibilities such as technical discovery, sales partnership, POC execution, and solution design. It outlines requirements like GTM tech experience, integration expertise, and cross-functional collaboration. The company emphasizes an AI-native culture, growth opportunities, and benefits like equity, bonuses, and global travel coverage.

Software Engineer Intern (Summer 2026)

Company: Dropbox

Location: USA

Posted Dec 16, 2025

This job posting highlights a Software Engineering Intern role at Dropbox with opportunities for high-impact projects, collaboration with professionals, and mentorship. It outlines responsibilities, team matching processes, and compensation details for the Summer 2026 internship.

Senior Compliance Analyst

Company: HubSpot

Location: USA

Posted Dec 16, 2025

HubSpot's Compliance Assurance team seeks innovative IT audit professionals to enhance digital trust through risk management and compliance solutions, offering collaborative opportunities and competitive benefits.

Senior Software Engineer - New Markets & Models

Company: Grow Therapy

Location: USA

Posted Dec 16, 2025

Grow seeks a fullstack engineer to build systems for new partnerships and growth. The role offers high-impact work with strategic influence and national scale opportunities.

Platform iOS Engineer (Sync, Collaboration)

Company: Goodnotes

Location: Asia,Europe

Posted Dec 16, 2025

The text outlines Goodnotes' core values emphasizing innovation, user-centricity, and ownership. It describes the role of a Platform iOS Engineer, highlighting responsibilities like designing scalable solutions and building sync engines. The company emphasizes a collaborative culture, learning opportunities, and benefits such as remote work flexibility, medical insurance, and equity. Technical requirements include Swift expertise and experience with distributed systems.

Senior Product Analyst

Company: Grafana Labs

Location: USA

Posted Dec 16, 2025

This job posting highlights a remote Senior Product Analyst role at Grafana Labs with opportunities to work on analytics tools, collaborate with cross-functional teams, and contribute to open-source documentation. The position offers competitive compensation, RSUs, and a focus on measuring documentation effectiveness. Requirements include SQL skills, experience with analytics tools, and collaboration across teams.

Implementation Integrations Analyst I

Company: Tekion

Location: USA

Posted Dec 16, 2025

This job posting describes an Integration Analyst role with responsibilities including cross-functional collaboration, integration process management, and system maintenance. The position requires technical expertise in software integration and offers competitive compensation, comprehensive benefits, and opportunities for career growth. It emphasizes a dynamic work environment with a collaborative culture and potential to work with innovative technologies.

Senior/Lead Javascript Developer

Company: Upwork

Location: Europe

Posted Dec 16, 2025

Upwork's job posting highlights their global platform, a Senior Software Engineer role with extensive tech requirements, and commitment to diversity. The position emphasizes collaboration, scalability, and professional growth while promoting inclusive workforce practices.

Senior Product Analyst

Company: Grafana Labs

Location: Germany

Posted Dec 16, 2025

This job posting describes a fully remote Senior Product Analyst role at Grafana Labs in Germany, focusing on analytics for documentation artifacts, collaboration with cross-functional teams, and measuring documentation effectiveness. It highlights competitive compensation and opportunities to work with tools like Grafana, BigQuery, and dbt, while emphasizing open-source contributions and shared ownership through RSUs.

Senior Principal - Risk & Captive Management

Company: Airbnb

Location: USA

Posted Dec 16, 2025

This job description outlines a Senior Principal Risk & Captive Management role at Airbnb, focusing on global insurance strategy, product innovation, and leadership. The position requires 12+ years of experience, actuarial licensing, and expertise in risk management. Airbnb emphasizes diversity and inclusion in hiring.

Director, Regional Sales - New Business

Company: GitLab

Location: USA

Posted Dec 16, 2025

This role involves leading a sales team, developing strategies, and collaborating with departments to drive new business growth.

Director - Customer Advocacy

Company: GitLab

Location: EMEA

Posted Dec 16, 2025

The text describes a leadership role in customer advocacy at GitLab, emphasizing opportunities to drive revenue, build strategic relationships, and influence business outcomes through customer-centric initiatives. It highlights collaboration across teams and the impact of customer stories on organizational growth.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

Related Pages