Provide A Positive Customer Service Experience Jobs

1,889,638 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Client Engagement Ops Analyst - Content

Company: Kraken

Location: UK,Portugal,Ireland,Cyprus,Brazil

Posted Dec 16, 2025

Kraken promotes its mission to accelerate crypto adoption through a worldclass team and innovative products. The company emphasizes financial freedom, security, and education while seeking passionate candidates for roles in client experience and analytics.

Senior Software Engineer - Developer Platform

Company: Webflow

Location: USA

Posted Dec 16, 2025

Webflow seeks a Senior Software Engineer to contribute to their remote-first platform development, emphasizing scalability, innovation, and inclusive culture. The role offers competitive compensation, equity, and benefits like health coverage, flexible work, and career growth opportunities.

SVP - Head of Audience and Growth

Company: Axios

Location: USA

Posted Dec 16, 2025

Axios is hiring an SVP for audience strategy, emphasizing data-driven approaches and cross-functional collaboration. The role offers competitive compensation and comprehensive benefits, reflecting the company's commitment to innovation and employee well-being.

Senior FP&A Analyst

Company: Typeform

Location: UK

Posted Dec 16, 2025

This job description highlights a Senior FP&A Analyst role focused on data-driven analysis, collaboration with Product Growth and GotoMarket teams, and delivering actionable insights. It emphasizes hands-on work with financial models, SaaS metrics, and execution-oriented skills, while seeking candidates with experience in product-led growth environments and strong analytical capabilities.

Senior Manager - Engagement Manager

Company: GitLab

Location: USA

Posted Dec 16, 2025

This text describes a Senior Manager role in Engagement Management at GitLab, focusing on leading a team to drive Professional Services sales, aligning with customer outcomes, and collaborating with cross-functional teams. It outlines responsibilities such as forecasting bookings, developing strategies, coaching teams, and ensuring scalable sales motions. The role requires experience in subscription-based business models and strong leadership skills.

Sales Development Representative

Company: Grafana Labs

Location: Israel

Posted Dec 16, 2025

This job description highlights a demanding yet rewarding Sales Development Representative role at Grafana Labs, emphasizing proactive work, team collaboration, and career growth opportunities. The position offers competitive compensation, a supportive team environment, and the chance to contribute to both community and business goals.

Assessment Item Specialist

Company: Newsela

Location: USA

Posted Dec 16, 2025

Newsela relies on diverse contributors for content creation and educational resources, emphasizing engagement and cultural responsiveness.

Technical Lead

Company: Nearform

Location: Ireland

Posted Dec 16, 2025

Nearform offers a permanent Technical Lead role in Ireland with remote options and travel. The position includes competitive benefits, flexible work, and a collaborative environment. The company emphasizes innovation, technical excellence, and professional growth.

Senior Product Analyst

Company: Grafana Labs

Location: Sweden

Posted Dec 16, 2025

This job posting highlights a remote Senior Product Analyst role at Grafana Labs with opportunities to work on analytics, documentation strategy, and open-source projects. The position offers competitive compensation, collaboration with cross-functional teams, and benefits like RSUs. Required skills include SQL, data tools, and experience with documentation impact measurement.

New Business Account Executive

Company: GitLab

Location: Canada

Posted Dec 16, 2025

This job description highlights a high-growth sales role focused on new business development, market expansion, and impactful contributions to company growth. It emphasizes skills in prospecting, consultative selling, and strategic territory planning, while showcasing a dynamic team environment with opportunities for development and success.

Staff Backend Engineer - New Products

Company: Kalepa

Location: Europe

Posted Dec 16, 2025

This job posting highlights a high-impact software engineering role with competitive compensation, equity options, and opportunities to innovate in AI. The position emphasizes autonomy, rapid iteration, and working with a global team, while outlining specific technical requirements and benefits like PTO, reimbursement programs, and career growth potential.

Exclusive Operations Executive

Company: Justlife

Location: Egypt

Posted Dec 16, 2025

Justlife is seeking skilled professionals for a fast-growing tech startup in Dubai, offering opportunities to shape the future of home services. The role includes key operations responsibilities, collaboration with teams, and benefits like remote work, vacation perks, and career development. The company emphasizes a positive work culture, continuous learning, and a supportive environment for employees.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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