Provide A Positive Customer Service Experience Jobs

1,889,638 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Package Consultant - SAP HANA Basis

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, technical expertise in SAP HANA systems, and opportunities to drive innovation through hybrid cloud and AI solutions. It highlights responsibilities like system design, performance tuning, and client guidance, along with preferred skills such as German language proficiency.

Package Consultant-SAP HANA Analytics

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This role offers opportunities to work with clients on SAP solutions, focusing on innovation and growth, requiring expertise in SAP Hana Analytics and collaboration skills.

Application Developer-Microsoft .NET

Company: IBM

Location: Chennai, IN

Posted Dec 15, 2025

IBM Consulting offers a career focused on innovation and collaboration, working with clients to advance hybrid cloud and AI solutions. The role emphasizes technical expertise, continuous learning, and impactful problem-solving in a supportive environment.

Senior IAM engineer - Saviynt developer

Company: IBM

Location: WROCLAW, PL

Posted Dec 15, 2025

This job description outlines a role as an IAM developer at IBM Security Services, focusing on designing and managing IAM solutions, ensuring security controls, and collaborating in a global team environment with expertise in Saviynt platform and IAM concepts.

Delivery Manager (RPO)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 15, 2025

This job description outlines the role of an HR Delivery Manager at IBM, emphasizing responsibilities such as strategic planning, team leadership, and customer satisfaction. It highlights required qualifications like a bachelor's degree and 6+ years of experience in staffing or account management, along with skills in project management and interpersonal communication.

Infrastructure Specialist-Azure DevOps

Company: IBM

Location: Pune, IN

Posted Dec 15, 2025

This job description outlines a role at IBM Consulting's delivery centers, requiring technical expertise in DevOps, Python, Kubernetes, Docker, and cloud technologies. It specifies educational qualifications and professional experience expectations for candidates.

Application Database Administrator-Oracle Enterprise Applications

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This job description outlines a senior SAP Consultant role at IBM Consulting, emphasizing collaboration with clients to deliver high-quality solutions, technical expertise in SAP and Oracle technologies, and requirements for extensive industry experience. The position involves strategic solution development, comprehensive delivery, and proficiency in specific technical skills.

Routes to Market: FedRAMP, Compliance

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This text describes a Product Manager role focused on security regulatory compliance and regional expansion of a SaaS offering across cloud platforms. It outlines responsibilities including roadmap ownership, collaboration with engineering teams, and compliance framework expertise, while specifying required qualifications and preferred experience.

Application Developer - STUDENT CONVERSION

Company: IBM

Location: Ciudad Autónoma De Buenos Aires, AR

Posted Dec 15, 2025

The text describes IBM Consulting's role focusing on innovation, client collaboration, and professional growth opportunities. It emphasizes technical expertise, career development, and working on impactful projects with global clients.

PROCESS DELIVERY SPECIALIST-LEASE AND CONTRACT ADMINISTRATION

Company: IBM

Location: Chennai, IN

Posted Dec 15, 2025

This job description highlights a career in IBM Consulting focused on digital transformation through collaboration with global clients. It emphasizes opportunities for growth, strategic partnerships, and impactful work in hybrid cloud and AI initiatives. The role requires expertise in learning administration, technical skills, and strong communication abilities.

Application Developer-Asset Management

Company: IBM

Location: Pune, IN

Posted Dec 15, 2025

This text describes a Software Developer role at IBM Consulting, emphasizing collaboration with clients, innovation in hybrid cloud and AI solutions, and technical expertise. It outlines responsibilities like project management, communication planning, and software development lifecycle participation, along with required skills in IBM Maximo and DevOps practices.

Human Resources Intern - 2026

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

IBM aims to improve the world through technology by solving industry challenges. The role involves HR expertise, collaboration, problem-solving, and a positive attitude.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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