Provide A Positive Customer Service Experience Jobs

1,889,638 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Package Consultant-Oracle Industry Solutions

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and the opportunity to drive technological adoption. It outlines responsibilities involving solution development, risk management, and integration, alongside educational and technical requirements for the role.

Intern 2026: Computational approaches to design de-novo molecules

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

The text describes IBM Research's mission to innovate in computing and solve impactful problems. It outlines a project designing proteins to interact with cell membranes, involving simulations and experiments. The role requires computational expertise and collaboration, with opportunities to contribute to research and presentations.

Application Developer-Experience Front End

Company: IBM

Location: Mumbai, IN

Posted Dec 15, 2025

This job description outlines a role at IBM Consulting involving technical expertise, innovation, and frontend development. It requires a Bachelor's degree, 3.5 years of experience with React JS, and skills in frontend application development. Preferred qualifications include a Master's degree and strong interpersonal abilities.

Maximo AMS Application Developer

Company: IBM

Location: Calgary, CA

Posted Dec 15, 2025

This text describes a career opportunity at IBM Consulting, emphasizing collaboration with global clients, technical expertise in hybrid cloud and AI, and the role of a Maximo Technical Consultant. It outlines responsibilities, required skills, and the importance of innovation in delivering solutions for clients.

IBM Cloud Kubernetes Platform Engineer

Company: IBM

Location: BUDAPEST, HU

Posted Dec 15, 2025

IBM Cloud is expanding its Kubernetes and OpenShift services, seeking skilled developers to contribute to a growing platform with global impact. The role involves working on critical infrastructure, collaborating with cross-functional teams, and leveraging automation tools for scalable cloud-native solutions.

Application Developer-SAP ABAP HANA

Company: IBM

Location: Pune, IN

Posted Dec 15, 2025

This role involves collaborating with clients on SAP FI implementations, driving innovation through technical expertise and project management, with opportunities for career growth in IBM's global consulting ecosystem.

Package Specialist-SAP HANA FIN CO

Company: IBM

Location: Kolkata, IN

Posted Dec 15, 2025

This job description outlines a role at IBM Consulting involving technical expertise in SAP systems, responsibilities such as system configuration, issue resolution, and testing, along with requirements for a bachelor's degree and experience in SAP projects.

Product Manager

Company: IBM

Location: Kochi, IN

Posted Dec 15, 2025

Turbonomic's automation platform helps IT organizations transform by enabling full-stack automation for application performance and policy compliance. The role of a Technical Product Manager involves driving growth strategies, designing freemium offerings, and collaborating across teams to solve enterprise IT challenges.

Product Manager

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This job posting highlights a Product Management role at IBM Cloud, emphasizing collaboration, innovation, and growth opportunities. It outlines responsibilities, required skills, and a positive outlook for candidates interested in technology and leadership.

Application Developer-DevOps

Company: IBM

Location: Mumbai, IN

Posted Dec 15, 2025

This role involves working with global clients to design mobile solutions and automate deployments, requiring technical expertise in Ansible and cloud technologies.

Technical Support Professional

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This job description outlines a zOS Systems Support Engineer role requiring expertise in troubleshooting complex systems, collaborating with global teams, and resolving technical issues. The position emphasizes analytical skills, problem-solving under pressure, and deep technical knowledge of zOS environments. Qualifications include a bachelor's degree, programming experience, and strong communication abilities.

Procurement Professional

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This job description outlines a Procurement Professional role at IBM with responsibilities including sourcing goods/services, managing vendor relationships, and ensuring compliance. It emphasizes collaboration, problem-solving, and technical skills in ERP tools, while highlighting opportunities to innovate and contribute to impactful projects.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

Related Pages