Provide A Positive Customer Service Experience Jobs

1,889,638 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Data Architect

Company: IBM

Location: Heredia, CR

Posted Dec 15, 2025

The text promotes IBM Consulting as a career opportunity emphasizing collaboration, innovation, and growth. It highlights technical expertise, client impact, and professional development in cloud and AI solutions across global industries.

ServiceNow Developer

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 15, 2025

IBM Consulting offers global client collaboration, hybrid cloud and AI innovation, and professional growth through technical expertise and creative problem-solving. The role emphasizes long-term relationships, strategic partnerships, and career development in a supportive environment.

Package Consultant-Oracle EPM Cloud

Company: IBM

Location: Pune, IN

Posted Dec 15, 2025

This text describes a consulting role at IBM focusing on hybrid cloud and AI solutions, emphasizing collaboration with clients, innovation, and career growth. It outlines responsibilities like solution development, technical configuration, and Agile methodology, while highlighting required skills in financial modeling, EPBCS configuration, and process design. The role emphasizes impactful work with global clients and continuous improvement.

Package Consultant-SAP Cloud Integration

Company: IBM

Location: Coimbatore, IN

Posted Dec 15, 2025

This role involves working with clients to enhance hybrid cloud and AI solutions using IBM's technology, requiring expertise in SAP and integration tools.

Product Manager, Carbon Design System

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

The text describes IBM's Carbon Design System as an open-source platform for digital products, emphasizing its role in enabling consistent, accessible user experiences. It outlines the responsibilities of a Product Manager for the Core Library, including backlog management, cross-team collaboration, and ensuring design integrity. The role requires systems thinking, agile practices, and balancing competing priorities across stakeholders.

Application Developer SAP EDI Lead

Company: IBM

Location: Chicago, US

Posted Dec 15, 2025

This job description outlines a role in IBM Consulting requiring expertise in EDI, SAP ECC, and B2B integrations. It emphasizes collaboration with clients on hybrid cloud and AI initiatives, with responsibilities spanning system support, partner onboarding, and project management. Qualifications include 10+ years of EDI experience and proficiency in cloud platforms.

Application Developer-Oracle Cloud UX Development

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This job description outlines a role at IBM Consulting involving technical expertise, client collaboration, and solution development. Responsibilities include consulting, project implementation, and ensuring technical compliance. Requirements include specific certifications and experience with Oracle Cloud technologies.

PTP- Project Manager

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This job description highlights a career in IBM Consulting focused on global client collaboration, digital transformation through agile methodologies and AI, and opportunities for innovation. It emphasizes growth, mentorship, and technical expertise in finance domains with a strong emphasis on process improvement and technology integration.

SAP SD Consultant

Company: IBM

Location: Jakarta, ID

Posted Dec 15, 2025

The text describes a career in IBM Consulting focused on collaborative client work, strategic SAP solutions, and leadership opportunities. It emphasizes growth, technology integration, and impactful project delivery across global industries.

Entry Level Technical Project Manager

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This job description outlines a project manager role involving coordination of a complex documentation platform, requiring organizational skills, cross-functional teamwork, and problem-solving. It highlights growth opportunities, mentorship, and the impact of the role on project success.

Package Consultant-SAP HANA SCM SD

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 15, 2025

This text promotes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and opportunities for professional growth through strategic partnerships and technology platforms. It highlights a culture of curiosity, creativity, and long-term development in a supportive environment.

AR Contact Center Practitioner

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 15, 2025

The text describes a customer service role at IBM's consulting centers, emphasizing responsibilities like handling customer queries, providing technical support, and maintaining professionalism. It highlights required skills, work environment, and career development opportunities.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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