Provide A Positive Customer Service Experience Jobs

1,889,638 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Industry Consultant-Telecommunications

Company: IBM

Location: New Delhi, IN

Posted Dec 11, 2025

This text describes a senior consulting role at IBM with opportunities for professional growth, technical expertise in ETRM systems, and leadership responsibilities. It emphasizes collaboration with clients, strategic solution leadership, and team management within IBM's global delivery centers.

Senior DevOps Engineer

Company: IBM

Location: London, GB

Posted Dec 11, 2025

IBM CIC offers career growth, technical expertise, and innovative projects with benefits like training, flexible work, and a supportive culture.

Intern 2026: Software Engineer - Semiconductor

Company: IBM

Location: Multiple Cities

Posted Dec 11, 2025

IBM Research emphasizes innovation and problem-solving in technology development, outlining responsibilities in chip design and requiring expertise in computer science, data science, and engineering disciplines.

Business Analyst - ADM

Company: IBM

Location: Roma, IT

Posted Dec 11, 2025

This text promotes an IBM Consulting career emphasizing innovation, collaboration, and growth opportunities. It highlights working with global clients, leveraging technology platforms, and fostering creativity through continuous learning. The role involves business analysis, project management, and technical expertise in IT solutions.

Package Specialist-SAP HANA SCM MM

Company: IBM

Location: Ahmedabad, IN

Posted Dec 11, 2025

This role involves working in IBM's delivery centers to provide technical expertise for SAP SRM and MM modules. Responsibilities include project leadership, testing, and system implementation. Required qualifications include a bachelor's degree and 8+ years of SAP experience.

Procure to Pay Delivery Manager (Naga)

Company: IBM

Location: Naga City, PH

Posted Dec 11, 2025

The Procure to Pay P2P Operations Lead role involves managing procurement processes, leading teams, ensuring compliance, and optimizing workflows. It requires a bachelor's degree, leadership experience, and expertise in financial operations.

Application Developer-Cloud FullStack

Company: IBM

Location: Pune, IN

Posted Dec 11, 2025

This role involves collaborating with global clients on hybrid cloud and AI projects, requiring software development skills and a bachelor's degree. The position emphasizes innovation, stakeholder collaboration, and continuous learning within IBM's technology ecosystem.

Application Developer - Experience Fullstack

Company: IBM

Location: NO City, BR

Posted Dec 11, 2025

The text describes a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients and technical expertise. It outlines responsibilities involving full-stack development, DevOps practices, and cloud technologies, while highlighting required skills in languages like Golang, Python, and tools such as Kubernetes and Kafka.

Lead Logic Design Engineer Core Microarchitect

Company: IBM

Location: BANGALORE, IN

Posted Dec 11, 2025

The job description outlines a Hardware Engineer role at IBM Systems Lab, focusing on designing high-performance processors for quantum and AI technologies. Responsibilities include leading architecture design, collaborating with teams, and ensuring silicon design meets functional and timing goals. The position emphasizes expertise in CPU architecture, RTL design, and industry standards, with a preference for candidates with extensive experience in microprocessor development.

Record to Report Analyst

Company: IBM

Location: Heredia, CR

Posted Dec 11, 2025

This job description highlights a role in IBM Consulting focusing on financial operations, client collaboration, and innovation. Responsibilities include journal entries, reconciliations, and process improvements. Required skills include accounting knowledge and advanced Excel proficiency.

Technology Partner Specialist

Company: IBM

Location: Zurich, CH

Posted Dec 11, 2025

The text outlines the role of an IBM Sell Technology Partner Specialist, detailing responsibilities such as cultivating partner relationships, driving revenue growth, and collaborating on strategic planning. It lists required education, technical expertise, and skills in sales strategies, project management, and IBM technology understanding.

Stagiaire Développeur/euse Mobile H/F - IBM Client Innovation Center

Company: IBM

Location: Lille, FR

Posted Dec 11, 2025

The text describes IBM Client Innovation Center as a modern workplace offering high-level technical services, international collaboration opportunities, and innovative projects like Smarter Cities and Big Data platforms. It highlights team-based work, professional growth, and a multicultural environment with a focus on quality and technical expertise.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

Related Pages