Provide A Positive Customer Service Experience Jobs

1,889,638 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

NetSuite System Analyst

Company: Cologix

Location: Denver, CO

Posted Dec 10, 2025

Cologix, a leading data center company based in Denver, offers competitive benefits and emphasizes exceptional customer service and ESG initiatives. The job posting highlights a NetSuite System Analyst role with opportunities for collaboration, process improvement, and career growth in a supportive environment.

Site Reliability Engineer

Company: IBM

Location: BANGALORE, IN

Posted Dec 11, 2025

This text describes a Site Reliability Engineer role at IBM, emphasizing opportunities for career growth, innovation, and collaboration in developing cloud-native AI solutions. It outlines responsibilities like system architecture, incident response, and monitoring, along with required technical expertise in DevOps, cloud technologies, and automation tools.

SDET Fullstack

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 11, 2025

This job description outlines a role as an SDET for the Salesforce LAND Project at IBM Consulting, emphasizing agile delivery, test automation, and professional development opportunities. It highlights required technical skills, tools like WebdriverIO and Git, and collaboration with cross-functional teams. The position focuses on innovation, quality assurance, and career growth within a global client base.

Account Executive - Corporate

Company: HubSpot

Location: Remote

Posted Dec 10, 2025

HubSpot is evolving into a platform to support customer teams, emphasizing growth and integration. They're hiring for Corporate Account Executives with competitive benefits and remote flexibility.

Associate Underwriter

Company: Ck Specialty Insurance Associates, Inc

Location: Remote

Posted Dec 10, 2025

CK Specialty Insurance Associates promotes growth, innovation, and career opportunities. The Associate Underwriter role offers training, benefits, and a dynamic work environment with potential for advancement.

System Services Representative - Oxmoor DC4

Company: IBM

Location: HUNTSVILLE, US

Posted Dec 11, 2025

The role emphasizes customer satisfaction through technical support, coordination of hardware/software support, and ensuring seamless operations. Required skills include problem-solving, communication, and adaptability, with a focus on IBM's innovative infrastructure.

Consultor SAP FI CLM (Cash & Liquidity Management)

Company: IBM

Location: Multiple Cities

Posted Dec 11, 2025

This job description outlines a role focused on SAP HANA financial solutions, requiring expertise in configuration, financial processes, and collaboration with stakeholders. It highlights responsibilities like implementing systems, analyzing requirements, and ensuring project success within IBM's delivery centers.

Payment Operations Associate

Company: HitPay

Location: Remote

Posted Dec 10, 2025

This job posting describes a 1-year contract role for a Payment Operations Associate at HitPay, a payments infrastructure platform in APAC. Responsibilities include payment method onboarding, client coordination, transaction reconciliation, issue resolution, and process improvement. Qualifications require a finance/business degree or relevant experience, attention to detail, and strong communication skills. The role offers exposure to payments operations, growth opportunities, and a collaborative work environment.

Senior Software Engineer - HashiCorp Runtime/Consul

Company: IBM

Location: BANGALORE, IN

Posted Dec 11, 2025

This job description highlights a Senior Software Engineer role at IBM focusing on advanced Consul development, cloud-native solutions, and collaboration with cross-functional teams. It emphasizes technical leadership, innovation in distributed systems, and contributions to both community and enterprise offerings.

Head of SLED (State, Local & Education)

Company: IBM

Location: Multiple Cities

Posted Dec 11, 2025

This job posting highlights a leadership role in IBM's SLED practice, emphasizing growth opportunities, collaboration with clients, and innovation in solving complex problems. The position involves strategic leadership, business development, and operational excellence, with a focus on public sector and higher education clients. IBM's acquisition of Hakkoda and remote work flexibility are also mentioned.

Production Support Engineer

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 11, 2025

The role involves supporting ADMS Data Pipelines on AWS, monitoring incidents, collaborating with teams, and requiring skills in problem-solving and cloud environments.

Implementation Specialist Health tech

Company: Adoreal

Location: Remote

Posted Dec 10, 2025

Adoreal seeks a tech-savvy Implementation Specialist with healthcare experience to manage clinic onboarding, data migration, and training. The role offers remote work, comprehensive benefits, and a collaborative culture focused on innovation and growth. The company emphasizes equity, flexibility, and a people-first approach while complying with legal standards.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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