Provide A Positive Customer Service Experience Jobs

1,889,638 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Senior Data Governance Program Manager

Company: GitLab

Location: India

Posted Dec 10, 2025

This role involves leading data governance initiatives, collaborating with cross-functional teams to establish frameworks, and ensuring data quality and compliance across GitLab.

Senior Business Systems Analyst - GTM

Company: Webflow

Location: USA

Posted Dec 10, 2025

Webflow is seeking a Business Systems Analyst GTM with experience in SaaS tools and processes. The role involves system customization, automation, and collaboration with stakeholders. The company emphasizes open culture, creativity, and equity, offering competitive compensation and benefits.

Sr. Business Marketing Lead - Retail & CPG

Company: Reddit

Location: USA

Posted Dec 10, 2025

This job posting highlights a Senior Lead role in Audience Marketing at Reddit, emphasizing strategic leadership, data-driven storytelling, and cross-functional collaboration. The position requires 15+ years of B2B marketing experience and offers comprehensive benefits including healthcare, equity, and flexible work arrangements.

Senior Technical Operations Treasury Specialist

Company: Mercury

Location: USA

Posted Dec 10, 2025

Mercury is hiring a Technical Treasury Operations Specialist for a detail-oriented role in a regulated environment. The position involves day-to-day brokerage operations, collaboration with cross-functional teams, and ensuring compliance with regulatory requirements. The company emphasizes competitive compensation, diversity, and professional growth opportunities.

Senior Software Engineer - Neo4J

Company: Nearform

Location: India

Posted Dec 10, 2025

This job posting highlights a remote Senior Software Engineer role at Nearform with competitive benefits, flexible working arrangements, and opportunities for professional growth. The company emphasizes innovation, collaboration, and a supportive work environment.

Open Source Networking Software Engineer - ToR Switch / SmartNIC / DPU

Company: Canonical

Location: North America,Latin America,APAC

Posted Dec 10, 2025

Canonical seeks talented software engineers to develop open-source networking solutions, collaborate with global teams, and contribute to Ubuntu and Kubernetes. The role offers remote work, travel opportunities, and involvement in cutting-edge technologies.

Engineering Manager - Python and K8s

Company: Canonical

Location: APAC,EMEA

Posted Dec 10, 2025

Canonical promotes itself as a leading open-source innovator with global impact, emphasizing its profitable growth, distributed collaboration model, and opportunities for engineering leaders. The job posting highlights transformative work in devops culture, Kubernetes operations, and career development with competitive benefits.

Principal Software Architect

Company: Wiser Solutions

Location: UK

Posted Dec 10, 2025

Wiser Solutions seeks a Principal Software Architect to lead cloud-native platform development, requiring expertise in AWS, Kubernetes, and modern architectural patterns. The role offers competitive compensation and opportunities for technical leadership.

Onboarding Specialist

Company: PLACE Corporate Careers

Location: USA

Posted Dec 10, 2025

Transactly is expanding their Account Management Team with an Onboarding Specialist role, emphasizing exceptional service, white-glove experiences, and collaboration across teams to ensure client success. The position requires 2+ years of client-facing experience, strong communication skills, and a service-first mindset, with competitive compensation and professional growth opportunities.

Tax Analyst

Company: Column Tax

Location: USA

Posted Dec 10, 2025

Column Tax seeks a Tax Analyst to enhance tax software accuracy and expand coverage. The role involves coding tax logic, ensuring compliance, and collaborating with teams. Benefits include remote work, competitive perks, and a focus on transparency and innovation.

Sales Engineer

Company: Pipe17

Location: USA

Posted Dec 10, 2025

This job description highlights a Sales Engineer role focused on driving complex deals to success through technical problem-solving, customer-facing presentations, and strategic collaboration with Account Executives. The position emphasizes influencing technical decision-makers, navigating complex organizations, and delivering solutions that align with enterprise commerce ecosystems.

Senior Software Engineer - Customer Risk Mitigation (Open)

Company: Reddit

Location: USA

Posted Dec 10, 2025

The text describes a Customer Risk Mitigation team focused on reducing advertiser risks through compliance tools and technical solutions. It outlines collaboration with cross-functional teams, technical requirements for IAM systems, and benefits like healthcare coverage and flexible work arrangements. The role emphasizes building resilient infrastructure and audit capabilities while offering competitive compensation and remote work options.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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