Provide A Positive Customer Service Experience Jobs

1,891,321 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Package Consultant-SuccessFactors Core HR

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a job role in IBM Consulting focusing on payroll processes, client collaboration, and technical expertise in SAP HR systems. It outlines responsibilities, required certifications, and compliance requirements for managing payroll data migration and integration with financial systems.

Network and Computer Systems Administrator Apprenticeship

Company: IBM

Location: POUGHKEEPSIE, US

Posted Dec 09, 2025

IBM's apprenticeship program offers opportunities to learn, grow, and contribute to innovative technology solutions. The role involves system administration tasks, with structured training and potential for full-time employment post-graduation. Requirements include technical skills and a willingness to learn, with support for career development.

Senior Managing SAP Data Lead

Company: IBM

Location: No City, US

Posted Dec 09, 2025

This job description outlines a Data Migration Lead role at IBM Consulting, emphasizing collaboration with global clients, technical expertise in SAP systems, and responsibilities spanning project planning, data assessment, stakeholder coordination, and compliance. It highlights opportunities for professional growth and impact through innovative technology solutions.

Technical Account Manager

Company: IBM

Location: Dallas, US

Posted Dec 09, 2025

This text describes a Technical Account Manager role at IBM, outlining responsibilities such as providing technical leadership, analyzing client solutions, and offering guidance. It details required qualifications including a master's degree and experience with specific IBM technologies.

Oracle Cloud ORC Functional Lead

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description outlines a role in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients, strategic partnerships, and technology platforms. Responsibilities include leading implementation projects, conducting gap analyses, and ensuring efficient technology execution. Required skills involve Oracle HCM Cloud expertise, teamwork, and problem-solving abilities.

Back End Storage Developer S3

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a Back End Storage Developer role at IBM with opportunities to innovate, collaborate, and solve complex problems. The position requires expertise in storage systems, software development, and Agile methodologies, while emphasizing leadership and technical leadership skills.

AI Driven Skills Growth Development Intern (May 2026 – 16 months)

Company: IBM

Location: Markham, CA

Posted Dec 09, 2025

A 16-month development intern role in Markham requiring full-time studies, focusing on AI tools and sales enablement projects with tech skills in Python, Java, and LLMs.

Business Transformation Consultant-Finance Analytics - Sydney - 17.4 Months FTH

Company: IBM

Location: SYDNEY, AU

Posted Dec 09, 2025

IBM is seeking a Business Transformation Consultant with expertise in IBM Planning Analytics TM1 and cloud technologies. The role involves leading technical implementations, collaborating with stakeholders, and driving digital transformation initiatives. The position offers career growth opportunities within a global technology leader.

Intern 2026: Quantum Software Applications

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM Research emphasizes innovation, problem-solving, and technological impact. The internship involves quantum solutions, software development, and collaboration with partners. Required skills include quantum computing knowledge and Qiskit expertise, with a focus on practical applications and growth opportunities.

Testing intership GDL

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 09, 2025

IBM's internship offers career growth through collaboration with global clients, skill development, and diverse projects in software quality testing. The role emphasizes continuous learning, innovation, and contributing to high-quality software delivery.

IT Support Professional

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines the role of a Technical Support SpecialistAdvisor at IBM, detailing responsibilities such as providing technical services, problem resolution, and communication with management. It lists required qualifications including a bachelor's degree, technical expertise in operating systems, and customer service skills. The position emphasizes professionalism, teamwork, and problem-solving abilities.

Expert Labs Delivery Consultant Automation

Company: IBM

Location: Lima, PE

Posted Dec 09, 2025

The text describes a career opportunity at IBM Technology Expert Labs emphasizing worldclass services, collaborative culture, and impactful problem-solving. It highlights required expertise in automation, cloud integration, and DevOps, while promoting career growth through experiential learning and global collaboration.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

Related Pages