Provide A Positive Customer Service Experience Jobs

1,891,321 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

SME Datastax

Company: IBM

Location: MADRID, ES

Posted Dec 09, 2025

The text describes a seller role focused on DataStax technology for principal accounts, outlining required expertise in DataStax and DataampAI knowledge, with no specific education requirements and preferred implementation experience.

Package Consultant-Salesforce

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

IBM Consulting offers a career focused on client collaboration and innovation, leveraging technology to drive growth. The role requires expertise in Salesforce development and agile methodologies, with opportunities for long-term development in a supportive ecosystem.

Associate Product Manager- Intern

Company: IBM

Location: Pune, IN

Posted Dec 09, 2025

This text describes an internship opportunity in Product Management at IBM's Storage Division, highlighting responsibilities like supporting product strategies, collaborating with cross-functional teams, and addressing customer needs. It outlines required qualifications and preferred experience for the role.

SAPコンサルタント

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on collaborative client work, innovation in hybrid cloud and AI, and professional growth opportunities. It emphasizes leadership roles, technical expertise in SAP solutions, and a culture of continuous learning and development.

Oracle SCM Cloud Consultant

Company: IBM

Location: BANGKOK, TH

Posted Dec 09, 2025

This text describes a career in IBM Consulting focused on client collaboration, hybrid cloud and AI innovation, and leveraging strategic partnerships to deliver impactful solutions. It outlines technical expertise requirements and project experience in Oracle Cloud implementations.

Application Developer-Java & Web Technologies

Company: IBM

Location: Shenyang, CN

Posted Dec 09, 2025

The text highlights IBM Consulting's focus on innovation, collaboration with global clients, and career growth opportunities in hybrid cloud and AI technologies. It emphasizes problem-solving, strategic partnerships, and impactful solutions for clients.

Package Specialist-SAP Ariba

Company: IBM

Location: Ahmedabad, IN

Posted Dec 09, 2025

This job description outlines a role requiring SAP BASIS expertise, technical architecture skills, and experience with cloud migrations. It emphasizes collaboration with global teams and technical leadership in SAP implementations, highlighting both professional requirements and project responsibilities.

Package Consultant Internship - SAP HANA SCM TM

Company: IBM

Location: Casablanca, MA

Posted Dec 09, 2025

IBM Consulting offers a career focused on client collaboration, innovation in hybrid cloud and AI, and professional growth through strategic partnerships and technology platforms. The role emphasizes problem-solving, continuous improvement, and delivering impactful solutions for global clients.

Enterprise Application Architect – .NET & AWS

Company: IBM

Location: No City, US

Posted Dec 09, 2025

This job description outlines an Application Architect role at IBM Consulting, focusing on cloud and AI solutions with expertise in Microsoft .NET, AWS, and healthcare integrations. It emphasizes leadership, technical skills, and collaboration across global teams.

Application Developer - IBM Cloud FullStack

Company: IBM

Location: Bari, IT

Posted Dec 09, 2025

This job description highlights a software developer role at IBM Consulting, emphasizing collaboration with global clients on cloud and AI projects, technical expertise in Python/Java, and innovation in technology adoption. It outlines responsibilities like designing software infrastructure and working with development teams, requiring skills in APIs, databases, and DevOps.

Apptio Sales Operations Analyst, APAC & Japan

Company: IBM

Location: SYDNEY, AU

Posted Dec 09, 2025

The text describes IBM's collaborative culture and a sales operations role with responsibilities like maintaining Salesforce accuracy, supporting deal structuring, and fostering teamwork. It highlights opportunities for innovation and professional growth while outlining required expertise and collaboration across teams.

Application Developer-SAP ABAP HANA

Company: IBM

Location: Hyderabad, IN

Posted Dec 09, 2025

The text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and career growth opportunities. It outlines responsibilities like feature development, stakeholder collaboration, and continuous learning, along with technical requirements and preferred experience.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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