Provide A Positive Customer Service Experience Jobs

1,891,321 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Mid Market - Account Executive

Company: Assent

Location: Canada

Posted Dec 07, 2025

Assent is a fast-growing technology company that provides supply chain sustainability management solutions for complex manufacturers. They aim to bring transparency, sustainability, and fairness to the global community. The company is seeking an Account Executive to help achieve growth objectives by developing relationships with clients, prospecting new logos, and managing a complex sales cycle.

Microsoft 365 Operations Engineer

Company: EVERSANA

Location: USA

Posted Dec 07, 2025

EVERSANA is a global company with over 7000 employees committed to creating next-generation commercialization services for the life sciences industry. They prioritize improving patient lives, embracing diversity, and fostering an inclusive culture. The company offers a Microsoft 365 Operations Engineer role focused on administering, optimizing, and supporting Microsoft 365 services.

AI-First Engineering Lead (Storypilot)

Company: Storyteller

Location: Romania

Posted Dec 07, 2025

This job posting highlights a technical leadership role at a fast-growing SaaS company focused on AI-driven product development. The position emphasizes innovation, system design, and collaboration with global sports brands, offering opportunities to shape AI workflows and deliver measurable impact through technical leadership and team growth.

Backend Tech Lead – .Net / C#

Company: Varicent

Location: Mexico

Posted Dec 07, 2025

The job description highlights a role in a innovative tech team focused on developing cutting-edge solutions with modern tools. It emphasizes collaboration, remote flexibility, and career growth opportunities within a supportive and results-driven environment.

Senior Statistical Programmer (Pharma/CRO)

Company: MMS

Location: India

Posted Dec 07, 2025

MMS is an award-winning data-focused clinical research organization that values its employees and fosters a supportive, innovative work environment. The company supports the pharmaceutical, biotech, and medical device industries with its proven scientific approach to complex trial data and regulatory submission challenges. MMS offers exciting opportunities for career advancement and is looking for experienced professionals with strong programming skills and knowledge of drug development.

AI Video Creator

Company: Bamboo Works

Location: Philippines

Posted Dec 07, 2025

The company is hiring an AI Video Creator to lead a team of editors and develop AI-powered video concepts for platforms like TikTok, Instagram, and YouTube. The role requires a creative powerhouse with strong technical skills, experience with AI tools, and the ability to shape the future of video by blending innovation with flawless execution.

Senior Manager - Client Strategy

Company: New Engen

Location: USA

Posted Dec 07, 2025

New Engen is a digital marketing agency focused on helping brands grow through strategic, collaborative solutions. They offer a range of services and perks, seeking a Senior Manager Client Strategy to drive innovation and client partnerships in a flexible, remote-friendly environment.

Site Reliability Engineer - AI Development

Company: Insight

Location: USA

Posted Dec 07, 2025

The job posting is for a Site Reliability Engineer (SRE) role at Insight, a Fortune 500 company. The role involves ensuring the stability, performance, and scalability of their AI agent tool. The company offers a flexible remote work policy, competitive compensation, and a focus on employee well-being and career growth.

AI/MLOps Engineer

Company: Insight

Location: USA

Posted Dec 07, 2025

This job offers remote work flexibility, a competitive salary, and opportunities for growth within a reputable company. The role involves developing AI solutions and managing infrastructure, with benefits including flexible work arrangements and career development.

AI-First Engineering Lead (ClipCrop)

Company: Storyteller

Location: Bulgaria

Posted Dec 07, 2025

The job posting describes a senior engineering role at Storyteller, a fast-growing B2B SaaS platform that creates interactive Stories experiences for leading global sports brands. The role involves leading a team of engineers to build and scale ClipCrop, an AI-first product that automatically generates high-quality video clips from long-form content. The ideal candidate should have technical leadership experience, end-to-end problem ownership, practical problem-solving skills, clear communication, ownership and accountability, flexibility, product sense, and an AInative mindset.

AI-First Engineering Lead (Web SDK)

Company: Storyteller

Location: Bulgaria

Posted Dec 07, 2025

The job posting describes a senior engineering role leading the development of a Web SDK for a fast-growing B2B SaaS platform used by leading global sports brands. The role involves technical leadership, end-to-end problem ownership, clear communication, and leveraging AI tools. The company values problem-solving, system design, and using AI to deliver outcomes efficiently.

AI-First Engineering Lead (ClipCrop)

Company: Storyteller

Location: Romania

Posted Dec 07, 2025

The job posting describes a senior engineering role at Storyteller, a fast-growing B2B SaaS platform that creates interactive stories for leading global sports brands. The role involves leading a team of engineers to build and scale the ClipCrop product, which automatically generates high-quality video clips from long-form content. The position requires technical leadership, end-to-end problem ownership, practical problem-solving skills, clear communication, and an AInative mindset. The company values capability, trajectory, and the ability to use AI and code as tools to deliver outcomes.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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