Provide A Positive Customer Service Experience Jobs

1,891,321 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

New Business Account Executive

Company: Twilio

Location: Remote

Posted Dec 07, 2025

The job posting is for a Senior New Business Account Executive at Twilio in India. The role involves acquiring new logos, building sales strategies, and working closely with executives and teams. The ideal candidate should have proven sales success, knowledge of the Indian market, and strong communication skills.

VP - Retailer Business Development

Company: CommerceIQ

Location: Remote

Posted Dec 07, 2025

The VPRVP of Retailer Business Development role at CommerceIQ involves spearheading recruitment of retailers in the US and Europe for the RetailerIQ solution. The successful candidate will own the end-to-end partnership lifecycle, from identifying opportunities and shaping commercial strategy to overseeing joint go-to-market execution. The role requires a bachelor's degree, 10-12 years of experience in retailer business development or commercial insights, and strong analytical and communication skills.

Senior Community Manager

Company: Reddit

Location: Remote

Posted Dec 07, 2025

Reddit is seeking a strategic community management and operations expert to join the International Community team and help grow Reddit outside of the US. The Senior Community Manager will be responsible for jumpstarting and fostering local communities, particularly in Australia. This role requires deep understanding of the market, user and moderator challenges, and opportunities to iterate, innovate, and scale the consumer growth playbook.

Manager, Software Engineering - Creation Engine

Company: Figma

Location: Remote

Posted Dec 07, 2025

The text describes Figma's Creation Engine teams, which work on core technologies for Figma's realtime browser-based products. The Client Testing Observability and Performance (CTOP) team focuses on making it easy for client developers to prevent, detect, and resolve performance and quality problems. The role involves managing a team of engineers, partnering with leadership, and building a culture of great work.

Senior Growth Engineer

Company: Apollo.io

Location: Remote

Posted Dec 07, 2025

The job posting is for a Growth Engineer to join a team and accelerate product growth through rapid experimentation, data analysis, and scalable technical solutions. The role involves developing engineering strategies, collaborating cross-functionally, architecting scalable systems, implementing AB testing frameworks, leveraging automation and machine learning, and ensuring technical excellence. The ideal candidate should have proficiency in full-stack development, experience with analytics and AB testing tools, familiarity with growth frameworks, excellent leadership and communication skills, and a mindset focused on metrics, LTV, CAC, retention, and rapid iteration.

Director - Clinical Operations

Company: Alma

Location: Remote

Posted Dec 07, 2025

The Director of Clinical Operations role is a strategic and operational leader responsible for ensuring scalable and compliant clinical operations. The role involves leading internal auditing systems, developing operational compliance KPIs, ensuring operational frameworks align with regulations, and collaborating with cross-functional leaders. The position requires 10+ years of experience in operations management and leadership, with a strong track record of integrating technology into operational workflows and documentation practices.

Staff Technical Program Manager - Ads

Company: Reddit

Location: Remote

Posted Dec 07, 2025

Reddit is seeking an experienced Technical Program Manager to join their Ads TPM team within the Tech PMO. The role involves leading cross-functional initiatives, driving technical programs in Ads Monetization, and partnering with engineering leaders. The Tech PMO aims to accelerate, scale, and empower teams at Reddit to do their best work and advance the company's mission.

Product Designer - Onchain Trading

Company: Kraken

Location: Remote

Posted Dec 07, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer premium products for traders, institutions, and newcomers, and are committed to industry-leading security, education, and client support. The company is fully remote with a diverse team of industry pioneers.

Technical Lead II - Infrastructure Costs

Company: HubSpot

Location: Remote

Posted Dec 07, 2025

HubSpot's Platform Infrastructure teams focus on scalable systems supporting global operations, emphasizing reliability and cost-effectiveness. The Infrastructure Costs team drives financial efficiency through advanced cost analytics and automation, while the Technical Lead II role offers leadership in cloud cost optimization with opportunities for innovation and team growth.

Senior Risk Analytics Manager

Company: Earnest

Location: Remote

Posted Dec 07, 2025

The Senior Risk Analytics Manager role involves reporting to the Head of Credit Risk, ensuring credit policies are designed and implemented, partnering with the Data Science team to develop loss forecasting models, validating models, monitoring loan performance, and communicating results to leadership. The ideal candidate has 7+ years of experience in risk or loss forecasting models, strong business acumen, and excellent communication skills.

Services Technician

Company: Insight

Location: USA

Posted Dec 07, 2025

This job posting highlights a Services Technician role with remote work flexibility, competitive salary, and opportunities for career growth. The company emphasizes its strong reputation, innovative technology, and commitment to employee well-being through benefits like remote work flexibility and core values of Hunger, Heart, and Harmony.

Backend Engineer - Carrier Integrations Team

Company: Canopy Connect

Location: Remote

Posted Dec 07, 2025

Canopy Connect is seeking exceptional engineers to join their early-stage, rapidly growing startup. They are building infrastructure for best-in-class insurance experiences, empowering consumers and businesses with data. The company is fully remote, hiring in the US and Canada, with a salary range of $100-150k.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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