Provide A Positive Customer Service Experience Jobs

1,889,638 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Sr. Sales Manager - Kraken Institutional

Company: Kraken

Location: Hong Kong,Taiwan, Province of China

Posted Dec 20, 2025

Kraken promotes its mission-driven approach to crypto adoption, highlighting a global team, industry leadership, and opportunities for experienced professionals to shape the future of cryptocurrency through innovative products and institutional sales roles.

Sr Banking & Payments Manager

Company: Kraken

Location: UK

Posted Dec 20, 2025

Kraken is a mission-focused crypto company dedicated to global financial inclusion through innovation. They offer roles in banking and payments, emphasizing collaboration and security, with a diverse, remote team across 70+ countries.

Distributed Systems Engineer (L5) - Data Platform

Company: Netflix

Location: USA

Posted Dec 20, 2025

Netflix's data platforms enable innovative solutions across global operations, supporting diverse teams and fostering growth through cutting-edge technology and open-source contributions.

Distributed Systems Engineer (L4) - Data Platform

Company: Netflix

Location: USA

Posted Dec 20, 2025

This text describes Netflix's data platforms, teams, and job opportunities. It highlights their mission to innovate through data infrastructure, seeks engineers for distributed systems, and emphasizes diversity and inclusion. The content is factual with no overtly positive or negative tone.

Product Manager - Developer Tools

Company: Figma

Location: USA

Posted Dec 20, 2025

Figma seeks a Product Manager with 5+ years of experience to lead dev tools initiatives, emphasizing collaboration, problem-solving, and innovation. The role offers a competitive salary range, equity, and comprehensive benefits, with opportunities to impact user experiences through emerging technologies.

Support Solutions Engineer (L5) - Security,Privacy and Assurance

Company: Netflix

Location: USA

Posted Dec 20, 2025

Netflix's Engineering Support Organization aims to deliver excellent support experiences for developers, focusing on automation, security, and collaboration. The role requires expertise in infrastructure, customer service, and problem-solving, with a commitment to diversity and inclusion.

Staff Product Designer - Cloud Infrastructure

Company: Netflix

Location: USA

Posted Dec 20, 2025

This job posting highlights Netflix's opportunity to shape cloud infrastructure experiences, emphasizing innovation, technical challenges, and collaboration with cross-functional teams. The role offers impactful work on complex systems and aligns with Netflix's mission to entertain the world through cutting-edge engineering solutions.

Graduate Software Engineer - Open Source and Linux, Canonical Ubuntu

Company: Canonical

Location: Anywhere

Posted Dec 20, 2025

Canonical promotes itself as a leading open-source provider offering global remote engineering roles with challenging projects, competitive opportunities, and a collaborative culture. The job description highlights innovation, professional growth, and a strong emphasis on open-source contributions while outlining requirements and benefits for candidates.

Staff Data Scientist

Company: Webflow

Location: USA

Posted Dec 20, 2025

Webflow is seeking a Staff Data Scientist to drive insights and innovation for their remote-first platform. The role involves collaborating with cross-functional teams, analyzing customer data, and shaping product strategies. The company emphasizes trust, creativity, and equity while offering competitive compensation, equity, and comprehensive benefits.

Machine Learning Engineer (L5) - Ads

Company: Netflix

Location: USA

Posted Dec 20, 2025

The text provides information about Netflix's global services, membership statistics, and a new ad-supported tier. It outlines the Creative team's mission to develop AI-generated ads, details job responsibilities and requirements, and describes compensation and benefits packages. The content is factual and neutral in tone.

Lead Product Marketing Manager - Margin Trading

Company: Kraken

Location: USA

Posted Dec 20, 2025

Kraken promotes crypto adoption with a mission-driven team, offering roles in product marketing for advanced trading platforms. Emphasizes innovation, security, and global expansion.

Staff Product Manager, Growth — New User Acquisition

Company: Reddit

Location: USA

Posted Dec 20, 2025

This job posting highlights a senior product management role at Reddit focused on driving user growth through search engine optimization and cross-functional collaboration. The position offers opportunities to shape platform strategy, work with engineering teams, and contribute to innovative product development. Key qualifications include experience with large-scale product management, analytical skills, and a growth mindset. Benefits include comprehensive healthcare, equity, and flexible work arrangements.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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