Provide A Positive Customer Service Experience Jobs

1,891,321 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

SAP領域のAMSプロジェクトマネジャー

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

The text describes a role at IBM where employees work with global clients to drive hybrid cloud and AI transformations. It emphasizes the importance of curiosity, continuous learning, and creativity in generating impactful solutions. The role involves project management for SAP application management services, including planning, execution, risk management, and optimization.

Software development engineer

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

Tokyo Software Development is a part of IBM Research & Development Tokyo Lab, responsible for developing and maintaining software products and infrastructure for the global market. They deliver reliable, high-quality solutions that support the foundations of society, collaborating closely with other IBM Tokyo divisions to provide high-value products to customers worldwide.

Microsoft Azure Developer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as an Azure Developer in Slovakia. The position involves designing and developing software solutions based on client requirements, working with cutting-edge Microsoft technologies within MS Azure, and collaborating with customers, developers, and service delivery teams. The role requires hands-on experience with Azure, knowledge of Microsoft development stack, proficiency in English, and strong communication skills.

Package Specialist-SAP SCM SD

Company: IBM

Location: Ahmedabad, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers, delivering technical and industry expertise to clients worldwide. The position requires strong team player skills, training abilities, and excellent communication and collaboration skills. A Bachelor's degree is required, with a Master's degree preferred. The role demands 5-8 years of hands-on experience in SAP support projects, specifically in SAP SALES AND DISTRIBUTION, with deep knowledge of the module and business domain. Regression testing, system integration testing, and configuring SAP System with SALES AND DISTRIBUTION module are preferred technical skills.

Technology Sales Representative

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The Technology Sales Representative (TSR) at IBM drives revenue growth by building trusted customer relationships, especially at the CxO level. They orchestrate resources to address complex customer requirements with suitable IBM solutions, combining deep technical and industry-specific knowledge with a focus on deal closure and sustainable business development. The role requires strong sales execution, industry acumen, technological understanding, strategic planning, communication skills, and leadership abilities.

Managing Consultant - SAP OTC S4 HANA

Company: IBM

Location: No City, US

Posted Dec 04, 2025

This job description outlines a role as an SAP consultant with opportunities for growth, collaboration with global clients, and integration of advanced technologies. The position requires expertise in SAP systems, project management, and cross-functional teamwork to deliver innovative solutions for business challenges.

Accounts Receivable Collections Specialist| Fluent in Hebrew & English

Company: IBM

Location: MADRID, ES

Posted Dec 04, 2025

The job posting is for an Accounts Receivable Analyst position at IBM. The role involves maximizing cash flow through collections, dispute resolution, bad debt prevention, and collaboration with internal and external stakeholders. The ideal candidate should have strong problem-solving, communication, and continuous improvement skills.

Senior SAP Architect S/4HANA Transformation & Cloud (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The job description for an SAP Application Architect at IBM Consulting highlights the role's focus on defining solutions, leading technical teams, and optimizing system architectures. The position offers a global network of experts, personalized onboarding, career development, performance-based compensation, flexible work models, and attractive additional benefits. The role requires extensive experience in technical SAP consulting, SAP S/4HANA architectures, and S/4HANA transformations, as well as expertise in current SAP transformation models and technologies.

Security Consultant (f/m/x)

Company: IBM

Location: WIEN, AT

Posted Dec 04, 2025

The text is a job description for a Security Consultant role at IBM Client Innovation Center Austria. It outlines the responsibilities, required qualifications, and benefits of the position. The role involves working with clients to develop security solutions, implementing SIEM/SOC concepts, and collaborating with international teams.

Lead Architect

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM CIC offers a career with opportunities to work with leading professionals, deliver effective solutions, and drive business change using the latest technology platforms. The company provides training, promotion opportunities, diversity and inclusion, work-life balance, and traditional benefits. The role of a Senior Application Architect in Application Automation involves leading the design, development, and implementation of complex automation solutions, mentoring team members, and collaborating with stakeholders.

Senior Mobile Developer Android (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This role at IBM Consulting involves leading mobile development for enterprise-scale applications, working with cutting-edge technologies, and collaborating with clients to drive innovation. The position requires strong technical skills, leadership abilities, and a commitment to continuous improvement.

Application Developer-ServiceNow

Company: IBM

Location: Mysore, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on hybrid cloud and AI solutions. It highlights the role of a Software Developer, emphasizing collaboration, continuous learning, and technical expertise. The position offers opportunities to work with clients globally and contribute to innovative projects.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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