Provide A Positive Customer Service Experience Jobs

1,891,321 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Senior AI Cybersecurity Consultant

Company: IBM

Location: San Francisco, US

Posted Dec 04, 2025

The job posting is for a highly skilled AI Cybersecurity Consultant to integrate AI and LLMs into advanced cybersecurity solutions. The role involves strategic advisory, solution design and implementation, data engineering, threat intelligence, automation, governance, and stakeholder engagement. The ideal candidate should have deep expertise in cybersecurity, AIML, and LLM frameworks, along with strong communication and stakeholder engagement skills.

Senior Digital Asset Sales

Company: IBM

Location: Sandton, ZA

Posted Dec 04, 2025

This job posting highlights a senior sales role at IBM focused on enterprise digital asset sales, emphasizing strategic opportunities, competitive compensation, and collaboration in innovative environments. Responsibilities include lead generation, deal structuring, and relationship building with key stakeholders, while offering a dynamic work environment and growth potential.

Software Intern - Technical Support 2026

Company: IBM

Location: Krakow, PL

Posted Dec 04, 2025

IBM Software is seeking motivated individuals for intern positions in their zSystems Software support teams. The role involves providing remote technical support, problem determination, and collaboration with other teams to resolve issues. Required skills include knowledge of zOS operating systems, troubleshooting tools, and excellent communication skills.

Transformation Consultant - Public Cloud

Company: IBM

Location: AMSTERDAM, NL

Posted Dec 04, 2025

The job description outlines the role of a Transformation Consultant for SAP Public Cloud at IBM Consulting. The position involves assessing systems, developing migration strategies, designing and implementing SAP-based cloud solutions, optimizing costs, leading projects, managing change, and continuously improving financial solutions. The role requires a bachelor's degree, preferably a master's, with at least 5 years of experience in SAP and public cloud technologies. Strong analytical, problem-solving, and project management skills are essential, along with excellent communication and interpersonal abilities.

Package Consultant-SAP Ariba

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on Supply Chain solutions using Ariba applications. It highlights the role's responsibilities, required education, and technical expertise. The position involves working with clients globally, leading teams, and participating in sales opportunities.

Service Support Reprensatitave N.W. Texas

Company: IBM

Location: COPPELL, US

Posted Dec 04, 2025

The text describes the role and responsibilities of commercial and consumer representatives who provide support services for high-volume commercial products like Lenovo PC and Apple. They are responsible for onsite installation, maintenance, repair, and problem resolution, using IBM tools to drive automation and improve client operations. The role requires technical expertise, problem-solving skills, and strong interpersonal skills to ensure high client satisfaction.

ServiceNow Program/Project Manager

Company: IBM

Location: Dallas, US

Posted Dec 04, 2025

The job posting is seeking a seasoned ServiceNow Program Project Manager to lead complex ServiceNow engagements across enterprise clients. The role combines delivery leadership, client relationship management, financial accountability, and Agile/Scrum mastery. The ideal candidate will have deep experience with ServiceNow implementations and serve as a trusted advisor and delivery leader across multiple workstreams.

Nurse specialist

Company: IBM

Location: Capital Federal, AR

Posted Dec 04, 2025

The text is a job posting for an Occupational Health role at IBM. It describes the responsibilities, required education, and preferred experience for the position. The role involves preventing, investigating, and treating work-related illnesses and injuries, as well as supporting and managing care for ill and injured workers. The posting emphasizes the need for strong communication, teamwork, analysis, problem-solving, and judgment skills.

Procurement Professional- SC (Japanese Bilingual)

Company: IBM

Location: PETALING JAYA, MY

Posted Dec 04, 2025

IBM is a leader in the worldwide transformation and offers opportunities for career development in Procurement. The company values openness, collaboration, and trust, and encourages innovation. The role involves end-to-end tactical buying, RFx steps, low-value sourcing activities, creating global agreements, engaging with clients, managing engagements, preparing cost modeling, and supporting supplier performance management.

Web Developer – Entry Level

Company: IBM

Location: Bedford, CA

Posted Dec 04, 2025

The IBM Client Innovation Centre in Nova Scotia offers a unique position at the intersection of business and technology. The role involves designing, developing, and delivering modern web applications using frontend frameworks and cloud technologies. The position requires a Bachelor's degree, experience with JavaScript, TypeScript, and modern frontend frameworks, and exposure to backend or fullstack environments.

Senior AI Developer

Company: IBM

Location: Kochi, IN

Posted Dec 04, 2025

This job description outlines a role in Kochi, India, focusing on AI and data engineering for digital transformation. Responsibilities include designing AI agents, developing data pipelines, and collaborating with global teams. The position requires expertise in Python, SQL, and IBM Watsonx Orchestrate, with opportunities to drive business outcomes through innovative solutions.

IBM Technology Expert Labs - Delivery Consultant for IBM Mainframe / LinuxONE

Company: IBM

Location: BUDAPEST, HU

Posted Dec 04, 2025

IBM Technology Expert Labs is a professional services organization that provides world-class services for clients using IBM technology, servers, and storage. The role involves delivering services for data and AI hybrid cloud and data resiliency solutions based on IBM z systems and software. The position requires infrastructure technology expertise, hands-on experience with datacenter infrastructure products, and readiness to work on projects outside of Hungary and travel if needed.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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