Provide A Positive Customer Service Experience Jobs

1,891,321 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

PLM Teamcenter Imple. Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM CIC offers a career with opportunities to work with leading professionals, deliver effective solutions, and drive business change using the latest technology platforms. The company provides training, promotion opportunities, feedback, diversity and inclusion, recognition programs, and benefits such as flexible working, sabbaticals, and pension plans. They are seeking experienced Teamcenter Application Consultants to join their Client Innovation Center and work on configuring and supporting Teamcenter for clients across various sectors.

Order to Cash Dedicated Trainer

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The text describes the role and responsibilities of a Learner Support professional at IBM Consulting Client Innovation Centers. It highlights the importance of providing guidance, mentorship, assessment, feedback, and continuous improvement to learners. The role involves leveraging technology, managing administrative duties, and staying updated with the latest trends in education and training.

Package Consultant-SAP UX

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

This job description outlines a career in IBM Consulting focused on designing SAP composite applications and enhancing mobility solutions for clients. It emphasizes collaboration with industry visionaries and the impact of strategic technology platforms. Requirements include a bachelor's degree, 4+ years of experience in enterprise mobility architecture, and expertise in mobile app development across multiple platforms.

[2026 IBM Consulting Associates] Security Consultant

Company: IBM

Location: Seoul, KR

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as an Associate Security Consultant. The role involves working with clients worldwide, developing cybersecurity strategies, conducting security assessments, and implementing security solutions. The position requires a Bachelor's degree, strong problem-solving skills, and familiarity with cybersecurity concepts and technologies.

Desarrollador de Salesforce (Guadalajara)

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 04, 2025

The text describes the role of a Salesforce Developer, focusing on designing, developing, and customizing applications within the Salesforce platform. It highlights the importance of collaborating with stakeholders, ensuring system performance, and staying current with Salesforce releases. The role requires a Bachelor's degree, experience with Salesforce Service Cloud, and proficiency in various technical skills.

PROCESS DELIVERY SPECIALIST-LEAD TO CASH

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Process Analyst in the Order to Cash (O2C) domain. The role involves processing accounts receivable, preparing journal entries, reconciling accounts, and meeting client service level agreements. The position requires a bachelor's degree, preferably a master's degree, and experience in enhancing cash application automation and reducing complexity in assigned accounts.

Internship System and Board Design (m/f/x)

Company: IBM

Location: Ehningen, DE

Posted Dec 04, 2025

The text is a job posting for an internship position in the System and Board Design team at IBM's largest European research and development site in Ehningen, Germany. The role involves designing high-performance mainboards and PCB cards for IBM's flagship platforms, working with advanced packaging and chip technology, and collaborating with colleagues across different countries using Agile and Design Thinking methodologies.

Senior Sourcing Lead - Technology and/or Services

Company: IBM

Location: BUDAPEST, HU

Posted Dec 04, 2025

This job description outlines a Senior Sourcing Lead role with responsibilities in complex procurement, cross-functional collaboration, and global compliance. Requirements include a bachelor's degree, 7+ years of experience, and fluency in multiple languages.

Manager – Financial Planning & Analysis (FP&A)

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career in IBM Consulting, focusing on long-term client relationships, deep industry expertise, and a culture of curiosity and collaboration. It highlights the role of a Manager FP&A, responsible for financial planning, budgeting, forecasting, and strategic analysis. The position requires a detail-oriented and motivated FP&A Analyst to join the team, with responsibilities including financial planning, reporting, analysis, business partnering, financial modeling, and process improvement.

Associate Security Consultant - Entry Level (Buffalo, NY)

Company: IBM

Location: Buffalo, US

Posted Dec 04, 2025

The IBM Consulting Associates Program offers university hires the opportunity to work with diverse clients worldwide, focusing on professional development, ongoing learning, and career advancement. Associates will collaborate with senior consultants to solve complex client challenges, improve security posture, and deliver business value using IBM's unique combination of skills, experiences, and capabilities.

Data Scientist - Advanced Analytics

Company: IBM

Location: London, GB

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. As a Data Scientist, you will lead AI solutions, advanced analytics, and automation for clients across industries, working at the intersection of data science, business strategy, and technology. The role requires strong technical skills, communication abilities, and a passion for continuous learning.

INTEGRATION ARCHITECT-PROCESS INTELLIGENCE

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role in IBM BPO that accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. The role involves executing end-to-end implementation projects, designing data models, building process mining models, and developing ETL pipelines. The position requires a bachelor's degree, 5+ years of experience in process and data modeling, and hands-on experience with data from ERP systems and process mining technologies like Celonis.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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