Provide A Positive Customer Service Experience Jobs

1,891,321 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

SAP Delivery Project Executive

Company: IBM

Location: Buffalo, US

Posted Dec 04, 2025

The role is for a Senior Managing Consultant and AMS Delivery Leader to oversee strategic SAP S4HANA RISE client accounts. The ideal candidate will have extensive SAP experience, expertise in IT service management, and strong leadership and communication skills. The position involves operational delivery management, client relationship management, and team leadership.

Application Developer-DevOps

Company: IBM

Location: Mysore, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, highlighting the company's global presence, collaboration with clients, and focus on hybrid cloud and AI. The role involves designing and developing mobile solutions, automating deployment processes using Ansible, and staying up-to-date with the latest technologies. A bachelor's degree is required, while a master's degree is preferred. Technical expertise in Ansible, Unix/Linux, scripting tools, and the Windows ecosystem is essential.

Python Test Automation Intern

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 04, 2025

The text is a job description for a Python Test Automation Intern position at IBM Software. It highlights the company's focus on creating AI-powered cloud-native software solutions and the opportunities for growth and innovation within the organization. The role involves supporting the design, execution, and automation of test scenarios for enterprise-level data storage servers.

Engineering Manager, HashiCorp Consul Ecosystem & Enablement

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, specifically for an Engineering Manager role leading the Consul Engineering organization. The role involves managing a team of 8-10 engineers responsible for building tools, test infrastructure, and integrations to enable internal engineers and external customers to adopt Consul seamlessly. The position requires a strong technical background, experience in people management, and expertise in areas such as system software, distributed systems, virtualization, and modern CI/CD systems.

Senior Data Scientist - Public Sektor (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients to develop transformative solutions using AI, hybrid cloud, and data analytics. It highlights the role of a Senior Data Scientist in the public sector, emphasizing the importance of data analysis, strategy development, and collaboration with clients and teams.

Technical Support Professional - HashiCorp

Company: IBM

Location: AMSTERDAM, NL

Posted Dec 04, 2025

IBM is seeking a high-caliber, customer-facing Senior Support Engineer to join its Support Engineering team for Terraform Enterprise products in the Netherlands. The role involves solving complex issues, collaborating with global teams, and advocating for customer satisfaction. The ideal candidate has 5+ years of support engineering experience, strong communication skills, and familiarity with Terraform and related technologies.

Package Consultant-SAP IS Utilities

Company: IBM

Location: Ahmedabad, IN

Posted Dec 04, 2025

The job description outlines the role of an SAP ISU Consultant at IBM Consulting, focusing on designing, building, and configuring applications to meet business requirements in the utilities industry. The role involves working in client innovation centers, collaborating with clients globally, and demonstrating expertise in SAP ISU modules, billing, device management, and problem-solving.

Package Consultant-SAP Application Extensions

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers, collaborating with clients to develop solutions using best practice technologies. The position requires expertise in SAP ABAP, HANA, and various development skills.

Back-end Developer

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 04, 2025

This job description outlines the role of a BackEnd Developer focusing on designing, developing, and maintaining software systems for storage hardware. It details responsibilities like API development, hardware integration, and collaboration with cross-functional teams, along with required skills in Python, version control, and storage protocols.

Project Manager-SAP HANA

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The role is a Project Manager position at IBM Consulting Client Innovation Centers Delivery Centers in India. The role requires expertise in project management, functional/technical expertise, and relationship management. The position requires a Bachelors or Masters degree, 17+ years of experience in SAP, and PMP/ITIL certification. The role involves managing complex projects, developing relationships with stakeholders, and working with Indian clients.

Financial Analyst (Mandarin / Japanese Bilingual)

Company: IBM

Location: PETALING JAYA, MY

Posted Dec 04, 2025

The text is a job description for a Business Planning Analyst role at IBM Malaysia. It highlights the responsibilities, required skills, and qualifications for the position, emphasizing the importance of financial analysis, collaboration, and strategic decision-making.

Deputy Acquisition Project Manager

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the importance of long-term relationships, collaboration, and innovation. It emphasizes the role of a Deputy Acquisition Project Manager in leading strategic planning, performance tracking, and stakeholder engagement for a multibillion dollar federal acquisition program.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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