Provide A Positive Customer Service Experience Jobs

1,891,321 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Quality Engineer-Automation

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

This job description outlines a role as an Automation Testing Practitioner at IBM Consulting, involving designing testing solutions, automating processes, and requiring expertise in Java, Selenium, and Agile methodologies. The position emphasizes technical skills and experience in software testing and continuous delivery.

Quality Assurance Analyst

Company: IBM

Location: Naga City, PH

Posted Dec 04, 2025

The text describes a role at IBM Consulting Client Innovation Centers where the individual will conduct quality reviews, analyze defects, document workflows, and assist in managing customer relationships. The role requires a bachelor's degree, strong communication and analytical skills, and knowledge of quality tools and techniques.

Sales Development Representative Intern - Entry Level Sales Program 2026 ( September Start)

Company: IBM

Location: Markham, CA

Posted Dec 04, 2025

IBM is evolving its technology sales approach to break boundaries with innovative methods. They are seeking undergraduate and graduate students to join their Sales Development Representative intern program, which focuses on prospecting, co-creating solutions with clients, and driving digital transformation success. The role involves sales prospecting, continuous learning, supporting deal closure, and social selling. IBM provides a collaborative and experiential sales environment with ongoing development opportunities.

Experience Fullstack Developer - Japanese Bilingual

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunities to work with clients globally, collaborate with visionaries, and drive innovation in hybrid cloud and AI. The role involves software development, leveraging various technologies, and contributing to clients' digital transformation journeys.

Associate Developer Intern 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. Interns can enhance their knowledge, gain professional experience, and build a compelling portfolio by working on client projects. The role emphasizes continuous learning, skill development, and personal growth within a culture of coaching and mentorship.

Senior Logic Design Engineer

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text is a job description for a Senior Logic Design Engineer position at IBM Systems division. The role involves microarchitecture design and development of features for Secure, high performance, and low power targets of Mainframe and POWER customers. The position requires a Masters in VLSI, 8+ years of experience in chip design, and expertise in CPU, GPU, and RISC V architectures.

Data Scientist-Artificial Intelligence

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers to deliver technical and industry expertise to clients worldwide. Responsibilities include building, analyzing, and improving AI solutions, collaborating with data engineers, and performing quantitative analyses to provide actionable insights.

Devops Engineer

Company: IBM

Location: Brno, CZ

Posted Dec 04, 2025

IBM Software is seeking a skilled backend developer to join their team. The role involves developing and maintaining high-quality software products, working with various technologies and programming languages. The position offers opportunities to improve community projects, shape internal processes, and develop innovative solutions. The ideal candidate should have excellent technical and creative thinking skills, basic Java programming skills, experience with Maven and Gradle, and knowledge of Jakarta EE, Git, Subversion, CI/CD, Tekton, Jenkins, containers, Linux, and shell or Python scripting.

Senior Full Stack Developer

Company: IBM

Location: Giza, EG

Posted Dec 04, 2025

This job posting seeks a Senior JavaFullstack Developer to lead technical direction, develop fullstack applications, and contribute to AI initiatives in Egypt. The role requires expertise in Java, Spring framework, Angular, and cloud technologies, along with leadership skills and experience in system design and incident resolution.

Application Developer-SAP UX

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a software developer role. The role involves working on hybrid cloud and AI projects, collaborating with stakeholders, and continuous learning. Required qualifications include a bachelor's degree, technical expertise in SAP UX module, and experience with BTP services and development.

SAP MDG (Master Data Governance) Consultant

Company: IBM

Location: Kosice, SK

Posted Dec 04, 2025

The text describes a mid-level SAP Master Data Governance (MDG) Consultant role at IBM Consulting. The role involves configuring, customizing, and supporting SAP MDG solutions, implementing data governance frameworks, integrating with external systems, testing and validating MDG configurations, ensuring data quality, providing training and support, and participating in end-to-end MDG implementation projects. The role requires SAP MDG expertise, domain knowledge, integration know-how, language proficiency, and consulting capabilities.

Research AI Engineer, Intern: 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Research is a team focused on inventing the future of computing and solving real-world problems for clients. The role involves collaborating with AI researchers and engineers to design and implement AI solutions using large language models, multimodal models, and agentic frameworks. The position requires strong programming skills in Python, familiarity with machine learning fundamentals, and a collaborative mindset.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

Related Pages