Provide A Positive Customer Service Experience Jobs

1,889,638 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Consulting Account Executive

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

This role emphasizes building long-term client relationships, driving growth through sales strategies, and collaborating with partners to deliver innovative solutions in data and analytics.

Consulting Public Sector Digital & Technology Solutions Degree Apprenticeship

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

The text promotes IBM Consulting's career opportunities, emphasizing collaboration, innovation, and professional growth. It highlights competitive benefits, technical development, and client-focused roles with clear application guidelines.

Líder de PLM

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

This text describes a career in IBM Consulting, emphasizing long-term client relationships, innovation in hybrid cloud and AI, and opportunities for professional growth. It outlines responsibilities focused on Product Lifecycle Management (PLM) and highlights required skills like agile methodologies and technical expertise in PLM tools. The role involves collaborative work with multidisciplinary teams and offers a hybrid work model with locations in São Paulo.

SAP HANA FIN FI Consultant -Group Reporting

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

This text describes a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients, technical expertise, and opportunities for impactful work. It outlines role responsibilities, required skills, and professional development in SAP technologies.

S/4 HANA SCM PP Senior Managing Consultant

Company: IBM

Location: MADRID, ES

Posted Dec 20, 2025

This role involves designing SAP S4HANA solutions for industrial clients, collaborating with cross-functional teams, and requiring expertise in PP configuration and integration. It emphasizes career growth, innovation, and impactful client partnerships through IBM's technology ecosystem.

Package Consultant-SAP HANA SCM MM

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 20, 2025

This job description highlights a career in IBM Consulting focused on SAP implementation and client collaboration, emphasizing global opportunities, technical expertise, and professional growth through strategic partnerships and innovative technology.

Jovem aprendiz (Belém) II

Company: IBM

Location: NO City, BR

Posted Dec 20, 2025

IBM's internship program offers growth opportunities for young professionals, emphasizing learning, inclusion, and career development through hands-on experience and innovation.

Senior Managing Consultant SAP EAM Lead

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

This job description highlights a career in IBM Consulting focused on SAP projects within the utilities sector, emphasizing collaboration with global clients, strategic leadership, and technological innovation. It outlines responsibilities involving complex implementations, cross-functional team management, and alignment with industry best practices.

Order to Cash Practitioner

Company: IBM

Location: Naga City, PH

Posted Dec 20, 2025

IBM seeks an Order to Cash Analyst to handle transactional tasks, collaborate with clients, and drive innovation. The role emphasizes problem-solving, communication, and achieving business goals in a dynamic environment.

Technical SME Project Manager

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

IBM Consulting offers long-term client relationships and collaboration opportunities, focusing on hybrid cloud and AI solutions. The role involves technical oversight and project management for SAMHSA's infrastructure, requiring expertise in AWS and SAMHSA applications.

Consultor SAP TM

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

This role involves working with IBM's global clients to advance hybrid cloud and AI initiatives through technical expertise and innovation. Responsibilities include implementing SAP solutions and collaborating in delivery centers with industry-specific skills.

SAP FI Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

This text describes a SAP S4HANA FI Consultant role at IBM Consulting, emphasizing collaboration on hybrid cloud and AI projects, financial process optimization, and career growth opportunities through innovative solutions and global teamwork.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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