Provide A Positive Customer Service Experience Jobs

1,889,638 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Data Engineer-Data Platforms

Company: IBM

Location: Hyderabad, IN

Posted Dec 20, 2025

This job description outlines a Data Engineer role at IBM, emphasizing responsibilities such as designing solutions, continuous improvement through agile frameworks, and required expertise in technologies like Apache Spark, Hadoop, Python, and cloud platforms. It highlights both technical skills and collaborative teamwork expectations.

Snowflake Data Engineer

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 20, 2025

This job description outlines a role as a Snowflake and ETL developer for IBM Consulting, focusing on data solutions for electric utility initiatives. The position emphasizes collaboration with clients, innovation in hybrid cloud and AI, and career growth through technical expertise and strategic partnerships.

Application Developer-Java & Web Technologies

Company: IBM

Location: Segrate, IT

Posted Dec 20, 2025

This text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, career growth opportunities, and technical expertise in areas like Java, Quarkus, and Kubernetes. It highlights the importance of curiosity, problem-solving, and continuous learning in a supportive professional environment.

Researcher - Talent Acquisition Team

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

This role involves leading high-impact research projects to support executive hiring, ensuring diversity in talent pipelines, and collaborating with stakeholders to align research with business strategies. Requires a bachelor's degree and expertise in talent intelligence.

ESRI Utility Network FTE

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 20, 2025

The text describes a role at IBM Consulting involving client collaboration, innovation in technology adoption, and career growth opportunities. It highlights technical expertise, strategic partnerships, and a culture of continuous learning and problem-solving.

Stagiaire – PMO Integration Hub - IBM France H/F

Company: IBM

Location: Bois Colombes Cedex, FR

Posted Dec 20, 2025

This text promotes a junior consultant role at IBM's Integration Hub, emphasizing opportunities in digital transformation projects, international collaboration, and professional development. It highlights the company's leadership in technology and the benefits of joining a global team with expertise in SAP, Salesforce, and cloud solutions.

Consultant, Data Engineering

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

IBM seeks a Data Engineer to design Snowflake solutions, requiring expertise in data pipelines, cloud platforms, and collaboration. The role offers flexibility and integration into IBM's organization post-acquisition.

Data Engineer-Business Intelligence - 5658115

Company: IBM

Location: NO City, BR

Posted Dec 20, 2025

The text describes a role in IBM Consulting focused on AI and data engineering, emphasizing collaboration, innovation, and career growth. It highlights responsibilities like designing AI systems, working with global teams, and required skills in machine learning and MLOps. The tone is promotional and confident about the opportunities and technologies involved.

Software Developer - Java

Company: IBM

Location: BANGALORE, IN

Posted Dec 20, 2025

This job posting seeks a Java Developer with expertise in Java 21, Spring Boot, and modern enterprise technologies. Responsibilities include designing applications, integrating messaging systems, and using AI-driven tools for modernization. Requirements emphasize experience with specific frameworks, cloud-native architectures, and DevOps practices.

Incident Response Consultant

Company: IBM

Location: BANGALORE, IN

Posted Dec 20, 2025

This job description outlines a Security Consultant role at IBM, focusing on incident response, cybersecurity advisory, and technical expertise. The position requires skills in threat hunting, forensic analysis, and cloud technologies, with opportunities to work on high-profile cybersecurity cases and develop enterprise security strategies.

Application Developer-Microsoft .NET

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 20, 2025

This text promotes a Software Developer role at IBM Consulting, emphasizing collaboration on hybrid cloud and AI projects, career growth opportunities, and innovative problem-solving in a supportive technical environment.

Full Stack .Net Developer

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 20, 2025

IBM Consulting offers roles in application development with Microsoft technologies, emphasizing innovation, client collaboration, and career growth opportunities through strategic partnerships and technical expertise.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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