Provide A Positive Customer Service Experience Jobs

1,891,321 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Package Consultant-Adobe Experience Manager

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves providing strategic guidance for automotive digital marketing, managing website development, and requiring expertise in AEM stack and web technologies.

Application Developer-Experience Front End

Company: IBM

Location: Pune, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting as a Front End React developer. The role involves working with the latest tools and technologies, building new features, enhancing existing ones, and supporting development in an agile environment. Strong technical skills in HTML, CSS, JavaScript, and React JS are required, while knowledge of TypeScript, MFEs, and problem-solving skills are preferred.

Application Developer-Experience Front End

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on developing and maintaining a React JS frontend for a Drupal-powered portal. The role involves working closely with backend developers, QA engineers, and participating in Agile ceremonies. Required skills include 8+ years of frontend development experience with React JS, knowledge of JavaScript, TypeScript, HTML5, CSS3, and modern frontend frameworks. Preferred skills include experience with Git, Azure DevOps, Jira, and frontend testing libraries.

Application Developer-Microsoft Dynamics 365 Customer Engagement

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career in IBM Consulting focused on global client collaboration, hybrid cloud and AI innovation, and technical expertise in Dynamics CRM and Azure technologies. It outlines responsibilities involving customization, application development, and working with strategic partner ecosystems.

Manager – Financial Planning & Analysis (FP&A)

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career in IBM Consulting, focusing on long-term client relationships, deep industry expertise, and a culture of curiosity and collaboration. It highlights the role of a Manager FP&A, responsible for financial planning, budgeting, forecasting, and strategic analysis. The position requires a detail-oriented and motivated FP&A Analyst to join the team, supporting financial planning, reporting, analysis, and business partnering.

Application Developer-Adobe Experience Manager

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves end-to-end feature development, collaboration with stakeholders, and implementation of content management solutions using Adobe Experience Manager (AEM). Required skills include AEM, Java, HTML, CSS, JavaScript, and familiarity with tools like JIRA and Confluence.

Sourcer for campus hiring

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

The text describes IBM's human resources career, which is based on building trust, improving employee engagement, and creating a workplace environment where people can grow. It highlights the importance of passion and curiosity for success in this role. The position involves supporting the selection process and handling local administrative tasks for new graduate recruitment in Japan. Required skills include experience in recruitment or administrative support, accuracy, attention to detail, excellent communication skills, time management, and proficiency in Microsoft Office.

Application Developer-Experience Front End

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on software development using React JS, HTML/CSS, and other technologies. It highlights the importance of collaboration, innovation, and impact in improving hybrid cloud and AI solutions for clients worldwide.

Manager – Financial Planning & Analysis (FP&A)

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The role involves financial planning, collaboration with clients, and leveraging technology for growth. It emphasizes innovation, process improvement, and career development opportunities.

Application Developer-Adobe Experience Manager

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves end-to-end feature development, collaboration with stakeholders, and implementation of solutions using technologies like Adobe Experience Manager, GraphQL, and React/Angular.

Senior Salesforce Developer – Service Cloud & Field Service

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunities to work with clients globally, collaborate on hybrid cloud and AI projects, and continuously learn and grow. It emphasizes the importance of curiosity, knowledge, and the ability to challenge norms to drive meaningful change for clients.

Application Developer-Experience Front End

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

This text describes a Front End React developer role at IBM Consulting, highlighting opportunities to work on advanced technologies, collaborate with global clients, and contribute to innovative projects in a supportive ecosystem.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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