Provide A Positive Customer Service Experience Jobs

1,891,321 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Senior Lead - Acquisition Growth Campaigns

Company: Dropbox

Location: Canada

Posted Nov 27, 2025

The role of Senior Lead of Acquisition Growth Campaigns at Dropbox involves driving the marketing-led acquisition strategy across product-led and sales-led motions. The responsibilities include owning the end-to-end campaign acquisition strategy, leading a cross-functional growth experimentation engine, defining the early-journey customer architecture, setting the acquisition performance framework, translating experiment learnings into scalable growth programs, driving cross-functional alignment, and championing the use of AI in acquisition workflows. The requirements include 10+ years of experience in growth demand generation or acquisition marketing within B2B SaaS, demonstrated ability to lead acquisition strategy and drive alignment across cross-functional teams, deep understanding of funnel dynamics and growth experimentation methodology, and strong analytical skills. Preferred qualifications include experience scaling acquisition programs in high-growth SaaS environments, proficiency in experimentation and automation platforms, strong understanding of paid media strategy, exposure to AI-driven personalization, and a strategic marketing-analytics background.

Customer Success Manager

Company: Dropbox

Location: Japan,Singapore

Posted Nov 27, 2025

The role of a Customer Success Manager at Dropbox involves owning post-sale customer deployment, adoption, and product education. The successful candidate will build strong relationships with customers, drive product value realization, and collaborate with internal teams to ensure customer satisfaction and growth. The position requires 4+ years of experience in B2B SaaS Customer Success, strong relationship management skills, technical aptitude, and native-level fluency in Japanese.

Senior Manager - Customer Experience Automation

Company: OpenTable

Location: Canada

Posted Nov 27, 2025

OpenTable, a leader in the restaurant industry, empowers restaurants and diners with its world-class technology. The company values its employees and their impact on the organization. The role described involves leading strategic initiatives, managing teams, and leveraging AI technologies to improve customer experience and efficiency.

Senior Javascript Engineer

Company: Nearform

Location: India

Posted Nov 27, 2025

This job posting highlights a remote permanent Senior JavaScript Engineer role at Nearform, emphasizing opportunities to work on AI-enabled solutions, collaborate with global teams, and access benefits like flexible working, training allowances, and healthcare. The position requires expertise in JavaScript frameworks and agile practices while offering career growth and impactful projects.

Business Development Representative

Company: G-P

Location: UK

Posted Nov 27, 2025

This job description highlights a fast-growing company's need for a results-driven Business Development Representative. The role involves prospecting leads, collaborating with sales teams, and contributing to organizational success through proactive outreach and relationship-building. Ideal candidates should possess strong communication skills, CRM proficiency, and adaptability in a high-growth environment.

AI Research Manager

Company: Goodnotes

Location: Asia,Europe

Posted Nov 27, 2025

Goodnotes is seeking an LLM Research Manager to lead a team of researchers in building advanced AI systems for their productivity and note-taking platform. The role involves leading research direction, designing and scaling RAG systems, shaping a new multimodal medium, mentoring a team, partnering with engineering, and driving execution in a fast-paced environment. The company values innovation, collaboration, and user obsession.

Senior Software Engineer - AI

Company: Webflow

Location: USA

Posted Nov 27, 2025

Webflow is building an AI-native Digital Experience Platform as a remote-first company. They aim to bring development superpowers to everyone, from entrepreneurs to global enterprises. The company values trust, transparency, creativity, and a high bar for technical quality. They are looking for a Senior Software Engineer AI to lead architecture and design for AI features, collaborate with teams, and stay updated on AI advancements.

Senior Software Engineer - Rust - Onchain

Company: Kraken

Location: USA

Posted Nov 27, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer premium products, prioritize security, education, and client support, and seek talented engineers to build high-quality enhancements and bring new on-chain utility to Kraken.

(S)VP of Product

Company: Buildout

Location: USA

Posted Nov 27, 2025

Buildout is a family of CRE software products that help brokers find, win, and transact properties to maximize their deal efforts. The company is seeking a Senior Vice President of Product to drive innovation and development of their established products, with a focus on AI and exceptional user experience. The ideal candidate will have a deep understanding of commercial real estate and workflow automation, a proven track record in product and design management, and the ability to lead cross-functional teams in a fast-paced environment.

Member of Technical Staff - Applied Research

Company: Runway

Location: North America,Europe

Posted Nov 27, 2025

The role is for an Applied Research Scientist to develop cutting-edge computer vision and generative models for creative tools. The position requires 4+ years of experience in machine learning, computer vision, and graphics, as well as expertise in programming languages and deep learning frameworks. The team values strong communication, collaboration, and the ability to bring research to production and integrate it with user interfaces.

Senior Lead - Acquisition Growth Campaigns

Company: Dropbox

Location: USA

Posted Nov 27, 2025

The role of Senior Lead of Acquisition Growth Campaigns at Dropbox involves driving the marketing-led acquisition strategy for both product-led and sales-led motions. The responsibilities include owning the end-to-end campaign acquisition strategy, leading a cross-functional growth experimentation engine, defining the early-journey customer architecture, setting the acquisition performance framework, translating experiment learnings into scalable growth programs, driving cross-functional alignment, and championing the use of AI in acquisition workflows. The requirements include 10+ years of experience in growth demand generation or acquisition marketing within B2B SaaS, demonstrated ability to lead acquisition strategy and drive alignment across cross-functional teams, deep understanding of funnel dynamics and growth experimentation methodology, and strong analytical skills. Preferred qualifications include experience scaling acquisition programs in high-growth SaaS environments, proficiency in experimentation and automation platforms, strong understanding of paid media strategy, exposure to AI-driven personalization, and a strategic marketing-analytics background.

Producer - Event Technology

Company: HubSpot

Location: USA

Posted Nov 27, 2025

HubSpot is seeking an Event Technology Producer to lead the implementation and maintenance of event technology across their portfolio. The role involves end-to-end execution of event tech solutions, managing vendor relationships, collaborating with cross-functional teams, and providing customer support. The ideal candidate should have strong technical problem-solving skills, experience with event technology tools, and the ability to manage projects effectively.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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